On my arriving At reception been asked to pay for room. I told I paid on booking.com Lady told me I didn't paid. Later when I walked back to room I checked account and found I actually paid the bill. Have to walk back to get Refund. As well at reception when I asked,do they still serve the food. Laid told no. After half an hour, we walked to bar.And asked it same question, and they said yes, of course We do. WARNING WARNING WARNING If you book double room and says small room Expect to get small bad as well. We have to upgrade and pay extra £10 .the new room 1178 toilet was leaking, All the night we have to sleep with waterfall saund effect 😴.

The bar staff. Breakfast. Was good.

Stayed in April 2024

It was very tired and in need of updating.

It was very clean. It was close to Gatwick airport.

Stayed in April 2024

The property is very tired looking and elements such as the disabled parking bays are absolutely useless for wheelchair users as they are just standard bays. There are no suitable tables at all for wheelchair users in the bar area which is frustrating. They did make an exception for us and allow us to take some bar food upstairs to the restaurant which helped a bit but the having to go downstairs to order that food and all of the drinks and then go back upstairs felt like a total faff. My biggest issue is the fact that the tv in our room did not work and maintenance do not work on weekends. We were told if we wanted a working tv then we would have to move rooms which was not convenient for us. For something so small it felt like it should have been easily sorted but instead the hotel policy has left us disappointed and frustrated.

The reception staff and the bar staff were so friendly and helpful, nothing was too much trouble for them. They were very quick in answering my questions prior to our stay which was really appreciated.

Stayed in April 2024

The property is very poorly decorated. It looks and appears very tired- in need of an urgent upgrade. Rooms are poorly furnished and wardrobe was broken. No free Wi-Fi in room only in communal area.

Close proximity to Gatwick. Parking. Breakfast was good.

Stayed in March 2024

Restaurant awful school like dinner setup. Staff in the morning not great. Whole place is ok decor wise. Budget type. Room basic and dated. Bed not comfortable. Main road very loud if in the lodge.

It was fairly clean and for the price I paid for 1 night is was just about acceptable.

Stayed in March 2024

There were ants on the desk! Not many, but would expect none!

Stayed in March 2024

Some of the decor in the public areas was a bit faded but it wasn't dirty just a bit tired.

Fantastic welcoming and helpful staff. Really nice people. It is not a luxury hotel but the accommodation was clean and comfortable and the evening meal was OK and good value at £12:50 for 3 courses.

Stayed in March 2024

The car park is terrible, most of it is just rough ground full of pot holes, so lots of puddles and very muddy, so when you are trying to unload car , you really don’t want to put any cases/bags down , and can’t wheel your suitcase. There were ants in our room . It was so late, we just needed to sleep, but did tell them when we checked out. However as it was an early checkout, there was only the night porter, who wasn’t interested. He just said “ok”.

Location for airport is good and easy to find. Check in staff were great.

Stayed in March 2024

Reception staff discussing other customers while I was checking in. Check out at 10 is early if you've had a late flight the previous night. Bar shutting at 11pm to residents

Hotel was clean and the breakfast was reasonable for the price we paid.

Stayed in March 2024

We were in what they call the lodge. And I've stayed there 3 times now and every single time the corridors of the lodge absolutely smell of weed or marijuana.

It's very pleasant talking to reception staff whom are very helpful, the bar area is populated by workmen that stay out all week and use the place as temporary digs... menu very Good for pub grub.

Stayed in March 2024

The bed was awful, you could feel every spring and the whole bed creaked badly when you moved. This was in the lodge.

it was clean

Stayed in March 2024

Last time I slept in room 1131 main hotel this time I was put in a very small room-12 for the same price. It was uncomfortable for us and thermostats isn’t good there

The breakfast was good

Stayed in March 2024

Costumer care is still wanting

Hotel is expensive and services dont match the cost. Then breakfast should be part of the cost charged

Stayed in March 2024

Undeclared deposit for RH post codes- regardless of where in the vast catchment you live, ride and insulting. Having to pay for WiFi- out dated Hidden costs negated lower price hotel

The staff

Stayed in February 2024

Was a nightmare to park. And the food in the bar was awful. Ended up fixing the heating in my room While I was there

It was cheap enough

Stayed in February 2024

Disrespectful and rude bar staff

Warm rooms and friendly reception staff

Stayed in December 2023

Most of reception staff were lovely but bar staff not so lovely, I stay here alot my room was very small, the mirror light in bathroom didn't work there was no side lamp for Wen u were in bed there ceiling lights didn't work.correct u couldn't switch one off and leave one on and when u did switch them off a green light stayed on, the last time we stayed my partner left a tracksuit and room staff didn't hand it it and we no it was definitely left there, the we played for a Kate check out and twice now the cleaner has just walked in our room at 9.55 in the morning to clean when we were not checking about till 11, the tap in the bathroom socked is every time as it took powerful for the size of the sink and we had no access to the body wash as it didn't work and kept falling off the wall 😔

Close to airport,

Stayed in February 2024

Terrible phone reception & wifi

Spa facilities

Stayed in December 2023

Parking was difficult it was very busy luckily there is a big car park but I managed to find one after driving around for some time. The room could have done with a deep clean as the bathroom had a musty smell.

Comfortable room

Stayed in January 2024

The bed a bit small for us

Clean

Stayed in January 2024

This review is hidden because it doesn't meet our guidelines.

I was put into a separate building called the lodge smaller rooms, not as comfortable as the main hotel rooms , no Internet connection cheap and cheerful

Stayed in January 2024

Rooms not to clean turned tap on in sink water went all over the floor cobweb on ceiling

Nice food and bar

Stayed in January 2024

No one have told me the hotel charge for wi-fi. Anyway, upon arriving I have been told there is a free wi-fi in the lobby BUT IT DID NOT WORK!!! being a tourist with no UK contract I tried to connect to the paid option. I could not either!!! so I was stuck without important communication facilities. I then went to the room and it was cold! I noticed the radiator needs bleeding and told the receptionist about it. She said there is nothing she could do until Monday.... (I left on Sunday...). I wanted to terminate my booking but because there was no Internet I could not search for another hotel so I stayed reluctantly (The weather was too cold to start and chase another hotel). Also the pressure of the tap in the sink was such that if you were not careful it splashed all over... All in all I was very dissappointed since it was more expensive than a basic Travelodge that give better facilities. If there is justice I should get my money back!!!

Close to my son's house

Stayed in January 2024