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Balcombe Road, Maidenbower, Crawley, Crawley, RH10 7ZR, United Kingdom
6 July 2016
눉I'm extremely disappointed and disgusted that we had to pay £4 each to use the swimming pool when we were guests of the hotel. The pool was actually the reason I chose the hotel and paying £57 for a very basic room, with a tiny tv and with no reception or ability to connect to the supposed wifi - paying for the pool on top I found not acceptable. The wardrobe was also broken and we didn't even have 2 large towels in the room to use.
눇Location was great
5 July 2016
눇The price and nice staff.
5 July 2016
눉Pillows empty. Man on breakfast not helpfull no smile on entering breakfast room told me i had had breakfast all ready ( could not read i thinking). night reception (i don't understand) not helpfull. parking for disabled limited. Restaurant well worn chairs shabby. no coffee machine (cool) in restaurant. Very dusty in places. light shades. (wrote my name Ron in dust on restaurant staircase light) told reception. Internet only in lounge. Some staff need Customer Care trainning.
눇Bed ok . Hot water wonderfull, bath and shower. handicap aids. Staff except 3 very good and friendly. Breakfast Manager Mondou 10 out of 10 SO helpfull. Food in Bar very good. Breakfast good. Recepetion English lady first class. Maintainance , Man Very helpfull. Booked in easy.
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