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  5. Reviews of Britannia International Hotel Canary Wharf

Reviews of Britannia International Hotel Canary Wharf This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

163 Marsh Wall, Docklands,, Tower Hamlets, London, E14 9SJ, United Kingdom

#933 of 1,003 hotels in London

Guests' Choice

Review Score

Based on 17273 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.5

  • Location

    8.0

  • Facilities

    6.0

  • Staff

    6.9

  • Value for money

    6.3

  • Free WiFi

    4.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 1, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Window in the room didn’t open for fresh air, needs a little modernisation

    Great location, clean and comfortable

    Stayed in April 2024

  • Reviewed: April 1, 2024

    5.0
    Good value for the price and in a good location
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The evening meal

    It was good value for money

    Stayed in April 2024

  • Reviewed: March 30, 2024

    7.0
    value for money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    tired bedroom

    good location

    Stayed in March 2024

  • Reviewed: March 30, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Double Room without Window
    • Stayed 1 night
    • Submitted from a mobile device

    Like all Britannia hotels it is in need of some tender loving care but you get what you pay for. It was clean dry and warm and that is all I needed.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    6.0
    Not bad. Cheap can’t complain really. Nice to work in the reception area
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room old fashioned and had an old smell. No headboard

    Lovely reception area

    Stayed in March 2024

  • Reviewed: March 27, 2024

    5.0
    Never recommend to anyone, Dirty
    • Leisure trip
    • Couple
    • Standard Double Room without Window
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were torn dirty

    Just the view

    Stayed in March 2024

  • Reviewed: March 26, 2024

    6.0
    Was a good value hotel for a one night stay the breakfast was good with a decent selection.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bedroom was very dated and the aircon was not working do the room was very warm and uncomfortable. The bar area did not open until 4.30.

    Liked the downstairs areas, reminded me of an American hotel. The bedroom was a nice size.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Twin Room without Window
    • Stayed 5 nights
    • Submitted from a mobile device

    WiFi is a basic service that every hotel provides. They should provide it

    No WiFi in the room. AC was not working.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    5.0
    Just Ok
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Maintenance could have been better

    Heating non-functional in the first room. Moved to another room where toilet was not flushing.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was obviously finished to a high standard when built but the room furniture is showing signs of wear and tear. This is only surface damage. It's not falling apart . The room and ensuite were very clean and everything worked, including the Aircon !

    Location , service and staff at reception

    Stayed in March 2024

  • Reviewed: March 24, 2024

    6.0
    Very good price for a hotel
    • Leisure trip
    • Couple
    • Standard Double Room without Window
    • Stayed 1 night
    • Submitted from a mobile device

    Staff in the restaurant was rude and very unhelpful

    Reception staff very helpful

    Stayed in March 2024

  • Reviewed: March 24, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The window blew open . And rooms need sound proofing as next door talked all night on both nights we were there, we could hear everything they were saying and doing

    Stayed in March 2024

  • Reviewed: March 24, 2024

    5.0
    Tired hotel, you can see it was once a nice hotel but its not been looked after. Staff are good.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The hotel is very dated and tired. The room was tired, no sockets next to the bed and the air conditioning didnt work. Also there was a musty smell in the room. Checkin alos took far too long, despite there being no queue.

    Location, its close to my office in Canary Wharf.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    5.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Booking.com said breakfast included however when we went to eat breakfast they insisted it wasn’t and to charge us. So we left for breakfast elsewhere. Very disappointing

    Location

    Stayed in March 2024

  • Reviewed: March 23, 2024

    5.0
    Great hotel but uncomfortably hot and nothing you can do about it according to a member of staff
    • Business trip
    • Solo traveler
    • Standard Double Room without Window
    • Stayed 1 night
    • Submitted from a mobile device

    The hearing was on 27 degrees all night and couldn’t be turned off - I nearly had heat stroke

    Location and clean

    Stayed in March 2024

  • Reviewed: March 23, 2024

    7.0
    It is a good budged option if you plan to only sleep in the hotel like we did .
    • Leisure trip
    • Couple
    • Standard Double Room without Window
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms very small . No windows . Tatty and worn furniture . Uncomfortable bed mattresses .

    We booked the hotel literally at 20.30pm due to last second fail of another booking . Two hours later we were at the hotel . We expected much much worse for the 60£ we paid but the room was clean and we had a place to stay rather than trying to get a train to go back home in the middle of the night . So we were very happy . The hotel had good location , easily reachable by the tube

    Stayed in January 2024

  • Reviewed: March 22, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t get normal water in hotel to drink

    Ok ok

    Stayed in March 2024

  • Reviewed: March 20, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A lot of issues (heating / leaking taps / unusable shower / unusable hairdryer )

    Stayed in March 2024

  • Reviewed: March 20, 2024

    5.0
    Location is great but don't expect much
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    1. Air conditioner was not working

    1. Location

    Stayed in March 2024

  • Reviewed: March 20, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stuff in bar so bad I asked reception if I can take a couple glasses and bring to my room. She said I’m able to ask in the bar when I get there. I asked the lady she didn’t was sure so she get the manager or any in charge person I asked him, and he said to me no was so rude how he was speaking with me I really don’t mind about the glass, but he’s not allowed to speak with me without respect I’m the customers who pay to stay in the hotel and he was so rude with me. Of his behave I have to change my plans. I partner and l go outside for the drinks. Instead stay in the downstairs and the hotel. so tired I didn’t want to go out, but with this rude people I don’t want to stay either

    Stayed in March 2024

  • Reviewed: March 19, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    The staff was not up to standard, I found them rude and relatively unhelpful. Also, the hotel charges you for the wifi at £7 a day for one device.

    The room was good and the bed comfortable.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    6.0
    There is a saying that you get what you pay for - That would appear to be relevant here.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The windows are dirty and don't appear to have not been cleaned externally for many years as indicated by plantlife growing from the gantries on the roof. All surrounding buildings are gleaming which only highlights the issue - the room window appeared to have not been cleaned externally for a very long time and the windows in the breakfast room that overhang the dock were the same - This is unnecessary. The room was far too hot and the heating controls made no difference at all 26-28 degrees. Fan speed only could be changed which had zero effect on room temperature. Worst of all is the lack of daily housekeeping - Returning to hotel room to find bed unmade, bags of rubbish and food trays in the corridors. If I had realised that there was no daily housekeeping I would not have booked this hotel.

    The location is excellent but the hotel requires some TLC. Public areas are very good, breakfast was also acceptable with good range of food in pleasent surroundings. Room also quite acceptabe by and large - Furnishings OK if a little dated. The hotel is very reasonably priced by London standards.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    5.0
    Not bad
    • Business trip
    • Solo traveler
    • Standard Twin Room without Window
    • Stayed 2 nights
    • Submitted from a mobile device

    House clean

    Location

    Stayed in March 2024

  • Reviewed: March 17, 2024

    5.0
    Ok
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It is dated It needs modernisation

    Location

    Stayed in March 2024

Showing 1 - 25

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