The fact that in the description and booking process there was no mention that 90% of the hotel was booked to migrants My daughter felt very intimidated every time we went in and out as the lobby was very crowded at times and with very visible security personnel as well The breakfast and dining facilities were off and this was a big problem for our days there

The hotel itself was ok: room’s reasonable; decor a little tatty in parts

Stayed in April 2024

Sadly it seems the residents are mostly foreign refugees, or people.fallen on bad times. We shouldn't judge but I don't expect police to be in reception calming hostile activities

Convenient with ample parking, close yo NEC

Stayed in March 2024

There’s no hot water in the rooms and the staff keep denying it, pretending not being aware of the problem. It’s the 3rd time I’m staying in that hotel now, and at each time, there’s no hot water to even have a good shower, not to mention if you want to have a bath. The hot water only works at the sink of the bathroom but too cold from the shower hose or the mixer on the bathtub and also the water pressure is so bad. Terrible experiences when you end up showering with cold/ icy water in this winter!!!

Only the location was good for what I went for.

Stayed in December 2023

The bar was closed. No place to relax and enjoy a coffee. Security Guard for refugees was a little off putting as we entered the building.

Didn't have the breakfast. £12 was too expensive.

Stayed in November 2023

The permanent security on the doors checking your identity.

Didn't eat anything, but bed was comfortable enough, decor was dated.

Stayed in November 2023

Get the vending machine to accept credit card (not always foreign guests have UK coins in their pocket and if they cant provide it in the reception...) Not impressed. But the staff was very nice, really.

No bar, no vending machine accepting credit card, no possibility to even get a bottle of water at arrival, or candy bar. Travelling for hours from abroad I was hungry and thirsty. Good for for keeping the weight at least :)

Stayed in October 2023

Dirty

Cheap

Stayed in September 2023

The building seemed run down and it had security on the doors day and night this didn't paint a very good picture

The room was adequate for my stay but wasn't worth the money

Stayed in September 2023

Parking poorly marked Front door didn't work properly Scruffy security guards at scruffy tables just inside the door Bar / restaurant closed Breakfast ordered night before No hot water Noisy radiators

Well located Reasonably priced Free wifi

Stayed in October 2023

The bar closed at 10pm so we arrived two minutes too late for a drink

Accepted a late booking

Stayed in September 2023

The whole place looks run down. It seems to be a hotel that "boat people and asylum seekers " are housed in. There is very little access for disabled people. No bar or restaurant, no breakfast facilities. The TV remote had no batteries in it. No USB sockets. One electrical point was for a round three pin plug. Safety chain on the door had been "butchered", the door looked like someone had been trying to breakout. No shower gel in bathroom, toilet seat was rather loose. Décor was not very good. Big pile of abandoned bicycles in the carpark. I suppose for £44 a night we should have expected this.

The bed linen and towels were very good. Bed were good. Shower in bath was good. The guy on reception was very helpful with directions to a restaurant.

Stayed in August 2023

Checked in told no bar place full of immigrants went out to get a drink found bar open so had a drink

Only used this a a last resort nothing really

Stayed in August 2023

The building and the Kitchen could do with a revamp / upgrade

The staff and the location were the key highlights for me

Stayed in July 2023

Traffic noise

suited my needs

Stayed in June 2023

Out side was run down and 1st thoughts was omg what have I booked it looked like it wasn't I use

Hotel was clean a tidy Inside and facilities in room was good

Stayed in June 2023

The breakfast was just a standard large chain offering

Stayed in June 2023

Lots of refugees that uses the hotel and it was very outdated (it looked like an abandoned hospital in my opinion). Uncomfortable bed and lots of mold in the bathroom. Definitely not worth the money!

The location is very useful when you come from Birmingham Aiport. The security guards were very friendly

Stayed in June 2023

The window didn't shut properly so made the room noisier than necessary.

We only slept there 1 night. So it appeared clean.

Stayed in June 2023

We experienced some unusual noises throughout the night, which seemed to originate from the building structure or the hotel's services. The lobby area and bar could benefit from some TLC. Additionally, the corridors and public spaces leading to the fifth floor had a noticeable cigarette odor, despite the hotel's no smoking policy. Furthermore, the male receptionist who attended to us after check-in was quite abrupt and unhelpful. It would be advisable for him to improve his appearance and professionalism. During check-in, we had requested two keys since there were two of us staying in the room. They use Yale type keys. Unfortunately, the hotel only had one key for us. Although this wasn't a major issue, we agreed to leave the key at the reception desk for easy access if either of us returned separately. However, upon returning, this male receptionist insisted on seeing my ID before providing me with the key, stating that "he didn't know me from Adam". I explained that my ID was in the room and that this requirement hadn't been mentioned during check-in. Their policy was to check IDs at check in only. This turned into an argument, and he eventually gave me the key without checking my ID. I later approached him again to clarify that there was a second person staying in the room and even if they did have an ID, it would be irrelevant as the room was booked under my name. Nevertheless, he maintained that the other person wouldn't be able to enter the room without their own identification. This suggested that, due to the hotel's single key policy for family rooms, we would need to identify ourselves each time there was a shift change. If it was indeed the hotel's policy to check IDs when returning keys, then he failed to implement it consistently. However, if this wasn't the policy, then his behavior was simply troublesome. It appears to me that the latter was the case.

Lady who checked me in - very helpful, fast and efficient. Room was fairly clean.

Stayed in June 2023

wasn’t informed immigration are clearly put up in this hotel. bit intimidating with security but also glad they were there!

location

Stayed in April 2023

The lifts looked very old and unmentioned. Carpets need replacement. The place seemed to be abandoned.

The hotel position is good.

Stayed in March 2023

Refugee hotel. strange characters lurking. strange atmosphere.

fairly basic but clean and cheap

Stayed in March 2023

Bed was uncomfortable you could feel the wires in the mattress, Around midnight I wen to use the bathroom and there was a very strong smell of someone smoking pot , I guess coming through the ventilation of my bathroom. Generally the whole hotel is looking very tired

check in and check out

Stayed in March 2023

Not applicable

Location was excellent

Stayed in March 2023