Brook Lane, Chester, CH2 2AN, United Kingdom
#21 of 33 hotels in Chester
Guests' ChoiceBased on 2487 hotel reviews
8.2Cleanliness
8.6
Comfort
8.4
Location
8.6
Facilities
8.2
Staff
9.4
Value for money
8.5
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 18, 2024
Lorraine
United KingdomThe breakfast on the first day was self service. All the food was cold. The bedroom was very exposed. It backed on to the car park and there was no privacy. The room needs blinds.
The room was comfortable and the staff were friendly.
Stayed in April 2024
Reviewed: April 14, 2024
Karen
United KingdomDecor Could do with a bit modernising
Friendly staff free parking comfortable bed in quiet location
Stayed in April 2024
Reviewed: April 14, 2024
Gary
United KingdomSlow breakfast
Stayed in April 2024
Reviewed: April 14, 2024
Jacqueline
United KingdomNothing bab to say
Very convenient to hospital husband was in there.
Stayed in April 2024
Reviewed: April 14, 2024
Chris
United KingdomShower was awful.
Location. Parking.
Stayed in April 2024
Reviewed: April 13, 2024
Gillian
United KingdomWelcoming reception area, friendly staff, good choice for breakfast. Within walking distance of the centre of Chester.
Stayed in March 2024
Reviewed: April 13, 2024
Ingham
United KingdomThe bed itself was extremely comfortable, but the metal bed head was uncomfortable to sit against, even with a pillow.
The staff were really friendly and helpful. There was a good choice of food for the evening meal and breakfast. Brookside was tastefully decorated throughout. Ideally situated for a trip to Chester Zoo.
Stayed in April 2024
Reviewed: April 11, 2024
Mohammed
Egyptmay be the bedroom need to be standard as possible, it was obvious that the bed size was too big fir the room space
the location, clean, the staff
Stayed in April 2024
Reviewed: April 11, 2024
Lyn
United KingdomThe remote for the TV was broken
The Hotel was very warm which was most welcome as the weather was appalling. Very good breakfast. Friendly staff
Stayed in April 2024
Reviewed: April 10, 2024
Gloria
United KingdomBreakfast was good, too was good .bed very comfortable
Stayed in April 2024
Reviewed: April 10, 2024
Tracey
United KingdomA bit out of the way from centre
Very nice, lots of room to sit downstairs
Stayed in February 2024
Reviewed: April 7, 2024
Potter
United KingdomBed
Staff, breakfast, location.
Stayed in April 2024
Reviewed: April 2, 2024
Hanine
United KingdomNot much we were unhappy about! The WiFi wasn't great but that's it.
Really enjoyed the facilities. We were only there for one night visiting a friend in the area and we will definitely come by again for the pools and sauna! The staff was also super friendly and helpful. We really enjoyed the breakfast too.
Stayed in March 2024
Reviewed: April 2, 2024
Stephen
United KingdomThe breakfast was nice, but we had to wait 30 minutes each morning. However, it was freshly cooked.
Location 10 minutes walk to chester.
Stayed in March 2024
Reviewed: March 31, 2024
Ian
United KingdomRoom was rather small
Good location & breakfast
Stayed in February 2024
Reviewed: March 25, 2024
John
United KingdomBit of a walk from the train station but I chose to stay there at short notice as the other place I had booked let me down. I was happy in the end to have stayed in a reputable and well run hotel.
Well kept hotel really nice decor and very friendly staff. Breakfast options were very good.
Stayed in March 2024
Reviewed: March 23, 2024
Donna
United KingdomLovely hotel friendly staff good breakfast vlean room
Stayed in February 2024
Reviewed: March 22, 2024
Sheila
United KingdomCosy and comfortable, great breakfast, convenient to walk Into city.
Stayed in March 2024
Reviewed: March 22, 2024
Judith
United KingdomRoom was quite warm, would be hot in summer, but they might have fans.
Position in Chester. Parking. Evening meal available.
Stayed in March 2024
Reviewed: March 21, 2024
Angela
United KingdomNothing
Quiet location, welcoming staff, comfortable room
Stayed in March 2024
Reviewed: March 18, 2024
Amanda
United KingdomScrambled eggs were very dry and not nice. Wouldn't order again. Some herbal tea in room would be nice. Peppermint at least now offered by many guest houses. Most places also leave some biscuits.
Lovely friendly staff and helpful manner. Clean room with tea tray Comfy sofas in reception area and pleasant bar room Excellent breakfast with plenty of choice. Porridge was lovely and yoghurt with fruit and seeds was very nice. Poached eggs,veg sausage and mushrooms also perfectly cooked. Free car park and good location.
Stayed in March 2024
Reviewed: March 16, 2024
Biliki
IrelandNone
The food was amazing. I arrived in late at 2am due to train cancellations but I still got in, so sorry l had to wake the man up to let me in. Overall l enjoyed my stay and l will love to go back if l am ever in Chester again.
Stayed in March 2024
Reviewed: March 11, 2024
Alison
United KingdomFound bed very uncomfortable. Not a good night's sleep. Thin uncomfortable mattress, plus pillows seemed a little flat. Room was clean, but felt very dark, due to decor & a little bit dated. Fresh colours needed I felt. Car park very tight. Only just managed to get in. Quite alot of stairs. Not a huge fan of all the carved woodwork . A better quality mattress wd of made the stay much more enjoyable.
Staff polite & helpful. Breakfast food & service very good. En suite very clean.
Stayed in March 2024
Reviewed: March 11, 2024
Halliwell
United KingdomStaff were super friendly and happy to help. Great location, just a short walk to the wall. Would definitely go back.
Stayed in March 2024
Sion, Switzerland
Sankt Anton am Arlberg, Austria
Nová Lesná, Slovakia
Lingen, Germany
Santa Rosa, USA
Curitiba, Brazil
Kalamaki, Greece
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content