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Kendal Rd, Bowness On Windermere, Bowness-on-Windermere, LA23 3EP, United Kingdom
20 February 2016
눉1. Spelling mistakes in the welcome book in our room. 2. Our room was absolutely freezing. We had to ask at reception about the heating and was provided with a portable heater to take into room. Room was also very small and overlooked the car park so at times was noisy. 3. Bedside lamp wasn't working - had to ask at reception for that to be fixed. 4. Pre-booked a meal in the restaurant. I was told when I booked that it was 4 courses for a set price. We weren't asked what time we would like to have our meal, we were phoned late in the afternoon (around half 4) on our first day there and told the time we wanted wasn't available - this could have been avoided if a time had been requested when we originally booked it. 5. Restaurant was freezing. We were the only couple in at the start and mentioned how cold it was. Advised by the waiter that the restaurant was being refurbished so essentially we were in a makeshift restaurant and we were also seated next to a boarded up wall which made us feel colder. We were given the chance to move but since we had booked to use the restaurant we decided to stay where we were. After we'd been in the restaurant a good twenty minutes it wasn't getting any warmer, I had already asked about heating and had been told it was on, however when I went to ask the waiter again I noticed that all the portable heaters that were plugged in were not turned on. I had to request a heater be brought closer to the table. 6. When we came to check out, we were told that there was a £40 charge to the room and were told we hadn't paid for our meal on the first night. Disputed it as we had paid cash and I had told the waiter this on the way out. The receptionist repeatedly asked us if we had proof of receipt, told her no as we had paid cash and left the money on the table for the waiter and told him it was there.
눇Spa was beautiful, room was also beautifully decorated. Quite close to Bowness and some lovely pubs/restaurants.
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