Thought the dinner menu in Cleaver menu was rather limited in choice. I’d have expected more options for a 4 star rated hotel.

Spacious comfortable room. Property has a lift so good for guests with mobility problems. Easily accessed from main road into Stornoway with plenty of parking. Superb breakfast - the best we experienced on a tour of the islands.

Stayed in April 2024

Excellent food x

Stayed in March 2024

No water in the room. Far too expensive! £250 is too much. No proper lounge area - had to sit in the foyer after dinner. I would really like to stay here again but certainly not at that price!!!

Breakfast delicious! Room very comfortable. Staff very, very friendly/helpful. Restaurant staff were lovely - very attentive and friendly.

Stayed in September 2023

Too hot in the evening. Went down to reception at midnight and asked the night Porter for a fan… there was t one but he kindly showed me how to open the window wider. So thank you to him 😊

After booking into a previous guest house which we walked out of we didn’t have much choice with where we could stay. There were only 2 places and we picked your hotel. Good choice 😊

Stayed in August 2023

The older rooms are a bit tired.

I have stayed in the hotel several times for work reasons connected to family - the refurbished rooms are lovely, a good size, very comfortable with tweed furnishings and modern, well-designed bathrooms. Initially I was given one of the older rooms but the kind receptionist swopped for one of the newer rooms I had on my last visit - this made a big difference as the view was pleasant and the room light and airy. There is a good choice of cooked breakfast and the staff are pleasant. It is expensive but choice in Stornoway is limited.

Stayed in August 2023

Tiny things, nothing major at all - a phone in the room would be good and room service would also have been a benefit along with an information booklet about the area etc. Also a small fridge would have been very welcome but I realise this is not an essential for most people.

Restaurant really nice design and the food was very good. Very accommodating staff, great location, easy parking, nice atmosphere. Nice shower gel product. Very good housekeeping. Lovely grounds and easy access to walking through the castle grounds.

Stayed in July 2023

In the bathroom, the bath should be renovated, especially for the shower head which is no portable and just comes out of the wall.

The position just outside the city center (a few mins’ walk), the cleanliness, friendly and helpful staff. The breakfast was delicious and the dinner (at the hotel restaurant) was very good.

Stayed in July 2023

the evening meal was good nice and hot disappointed that we weren't told about the chefs specials at the start of us being shown to our table.

Found the full Scottish breakfast slightly on the small side coffee was on the cold side by the time breakfast was served everything else was fine

Stayed in June 2023

Delicious hot breakfast menu with lovely service.

Stayed in June 2023

Bathroom, dangerously slippy and needs upgrading. No towels one day.

Staff. Food. Ambiance.

Stayed in June 2023

Room was a little dated but they are currently updating , the room was next to kitchen fans which started early morning till late evening

Breakfast was very good as was the food in the restaurant for dinner

Stayed in June 2023

There were ongoing refurbishment works, so it was a long way from lift to room for my elderly mother, and the views from the rooms were pretty awful as they were on to storage areas for the works

The hotel was really nice, clean, and the food well priced

Stayed in May 2023

Rooms are being upgraded and that's the only area I would have said anyway.

Excellent food, Dinner and Breakfast were excellent.

Stayed in April 2023

Lovely hotel. Dinner and breakfast were very enjoyable.

Stayed in September 2022

Dinner and accompanying wines were excellent

Stayed in September 2022

room not 100% clean. very slow breakfast serv ice

friendly, good location, good food

Stayed in October 2022

so noisy, we had staff doors banging underneath us and chatter outside all evening …

nice atmosphere

Stayed in October 2022

No issues.

Excellent staff. Good food.

Stayed in October 2022

bedrooms way to hot and stuffy with horrible view from window

the staff and the very good food

Stayed in September 2022

No electrical outlet near the beds.

Rooms were comfortable and clean in a good location. Food was excellent if over-priced, although breakfast is included in the price of the room.

Stayed in October 2022

Not all the staff appear to be fully trained yet, but all were friendly and helpfull. The uniform , a white t shirt looks awful.

The room was nice , bed was comfortable, plenty of toiletries . The restaurant was nice and bright, the breakfast buffet was good and well presented, the breakfast menu was nice and the cooked food was really tasty and well presented.

Stayed in September 2022

the room was so very hot. the outlook from our bedroom window was awful overlooking the fans. although the bed was comfortable and very clean the hotel is so outdated and very expensive for what was on offer!

able to bring our dog and how very nice staff were setting us up a dinner table in the foyer! although having a pet makes you feel an outcast, the staff did everything they could to make us comfortable.

Stayed in September 2022

Great breakfast and very friendly staff

Stayed in September 2022

Bar closes early but night manager did facilitate us for drinks post festival which as residents we would have expected.

Stayed here for Hebcelt and the location was perfect for walking to the festival site, plenty of parking space as well. Excellent, well trained staff, good breakfast and good food in general.

Stayed in July 2022