The pool is now colder than it used to be, BS about the environment does not wash in this context.

The swimming pool is always a welcome way to relax after our drive. It takes about 15 minutes to the airport which is great for early flights. It has a good steakhouse on site.

Stayed in April 2024

A fridge in the room would have been nice, but really nothing to complain about!

Breakfast was very good. Cookies excellent as always! Car charging point extremely helpful. Location great with lots of sights close by to visit. Staff were very friendly.

Stayed in April 2024

Some mould around the bath.

The staff were lovely and let us use the spa facilities because we checked in as we arrived early. The breakfast was fantastic and I would definitely recommend it. The grounds were beautiful also.

Stayed in April 2024

Great dining facilities with 2 restaurants on site. Spa, pool & gym facilities were really high quality and great to use.

Stayed in April 2024

Bar section, had toilet together male and female. Very uncomfortable. And I think it's wrong.

Everything was great. Staff has been excellent.

Stayed in April 2024

The spa was disappointing. The indoor jacuzzi wasn’t working and the outside one was full each time we attempted to use it. We gave up in the end as people were spending long periods in there at a time.

The staff, the room, the food, the gym

Stayed in April 2024

The layout - having to walk so far to our room and then again to the pool. Having a disabled badge and still having to pay to park. Didn’t think the room was much more special than a Premier Inn which was disappointing. Bedside light needed maintenance.

Staff really helpful, breakfast excellent, handy location, clean and comfortable

Stayed in April 2024

Reception didn't give much of a welcome on arrival. Told us nothing about breakfast times or location or where to eat on the evening we arrived. No help with baggage despite our room being up and over several staircases. The hotel is a bit of a maze.

Breakfast was excellent. Very tasty and good quality. Restaurant food was good too but expensive and not very large portions.

Stayed in March 2024

Paying £7.50 per night for parking in the hotel is a complete rip off. As this hotel is no where near a city, station etc I can’t understand why guests are charged? Not enough seating in the inside pool area. We had to sit outside - fortunately the weather was dry.

Friendly check in staff. Good breakfast. Lovely bed and pillows & bathroom

Stayed in March 2024

Despite having been told to pre order our evening meal it wasn’t until we arrived to our table we were told that this is no longer the menu . One of our group was not told that he could no longer have his chosen dish and was presented with an alternative Regardless and had no choice of food. Given that the restaurant is a marco power white establishment I would not expect to be sat below a heavily stained yellow ceiling tile either

Good location beautiful views and restaurant within the hotel

Stayed in March 2024

Bit of a trek from the car park to reception.

Stayed in March 2024

The lifts

Location

Stayed in March 2024

paying extra for parking. Did not like the spa pool, there were no sunbeds around it to relax as there was no room and very few seats to rest on. More seating outside which is useless in bad weather. Also the changing rooms did not have separate changing facilities and were actually quite grubby, floor was filthy. So I did change into my bathing costume but did not bother to swim or use the facilities, a big let down for me. Especially as the spa day was a present from my daughter. However, the spa treatment was lovely and so was the lunch.

staff were lovely and helpful. Food was hot and tasty. Room was comfortable, clean and roomy.

Stayed in March 2024

I have used Doubletree for business in the past this was the first time for pleasure. It was a positive experience, the staff are friendly but professional, the hotel clean. Didn't use the gym, but that's because I didn't have time. Would certainly recommend the hotel for both business and pleasure.

Stayed in March 2024

Tried to charge us extra for our dinner although we’d already paid for it as park of the package deal (got a refund) couldn’t use the hot tub/sauna/steam room or the outdoor jacuzzi as they offer spa days so extremely busy also the pool was open to the public & full of kids.. had an early morning wake up call at 6am due to a super car group revving their engines..

Breakfast was okay they asked us if we wanted tea or coffee but we never received any although the table next to us came in after us & received their tea/coffee.. food was good lots to choose from..

Stayed in March 2024

Having to pay for parking

Right location

Stayed in March 2024

Parking is expensive £7.50 a night Limited option at breakfast depending on dietary requirements. The corridors are uncomfortably hot, the heating was on full blast. No water refill stations meaning using lots of single use plastic bottles

Friendly staff, good breakfast (although limited for those with dietary requirements). Ample parking. Good size comfy bed. Free spa and swimming pool use. Tea and coffee facilities in the room. Decent hotel hairdryer.

Stayed in March 2024

Really accommodating. Despite an issue with Booking.com they helped resolve everything. Lovely hotel a short trip to airport

Stayed in January 2024

Too many children in the pool, wasn’t the relaxing spa day I’d imagined!

Lovely

Stayed in March 2024

Staff friendly and tge food I had was very good.

Stayed in March 2024

N/a

Nice hotel Nice place Nice restaurant

Stayed in March 2024

Buffet breakfast wasn't great, coffee was weak and eggs were undercooked and whole thing was not hot enough

Massages spa, hotel and grounds were great

Stayed in March 2024

Car park charge

Staff, cleaniness and food

Stayed in February 2024

Value for money, room was way overpriced at £200 for sole occupancy. On top of that i was charged an additional £7.50 to park my car in the hotel car park, another hidden charge! My bed was hard and my room basic, I was given a free room upgrade too.

Location was very good for onward travel to Cornwall, giving me easy access to the M5 south. Food in the restaurant was good but a little expensive. The gym was well equipped although it is a private gym and a 2 minute walk from the property

Stayed in March 2024