1 High Street, Pembury, Royal Tunbridge Wells, TN2 4PH, United Kingdom
#17 of 38 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 964 hotel reviews
8.4Cleanliness
8.6
Comfort
8.5
Location
8.8
Facilities
8.4
Staff
9.1
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 18 April 2024
Peter
United KingdomDecor seemed rather dated and public rooms dingy. Could have done with a comfortable seating area.
Excellent breakfast and service. We had two evening meals from the same menu. First was excellent but second was a bit disappointing possibly because the restaurant was busier. Very comfortable bed and nice en suite and room very clean. Very helpful friendly staff.
Stayed in April 2024
Reviewed: 17 April 2024
Gavin
United KingdomNothing!
The hotel was very well run. The staff were very friendly and helpful - nothing was any trouble. The food was of a very good standard. There was plenty of outside seating. There was a gooe smoking area. The hotel was conveniently placed for visiting this part of Kent and Surrey.
Stayed in April 2024
Reviewed: 16 April 2024
Andrew
United KingdomNothing
Lovely old building, the room was very good excellent bathroom and shower, couldnt fault it. The food was very good and lovely cooked breakfast. We would definitely stay again
Stayed in April 2024
Reviewed: 14 April 2024
David
United KingdomIt's really very minor, but springs in our mattress felt like they would be on their way out soon. We slept fine, but not the comfiest of mattresses.
Lovely stay at this nice characterful country pub/hotel. All staff were superb, so friendly and polite, nothing was too much trouble and felt like they were all trying to make it an excellent level of service. Food was great, lovely cooked breakfast and we also had dinner in the restaurant on night of our stay. Room was very clean, maybe a little dated, but have everything we needed. Good shower.
Stayed in April 2024
Reviewed: 9 April 2024
Darryl
United KingdomNothing.
Very good place to stay.
Stayed in April 2024
Reviewed: 8 April 2024
Sarah
United KingdomCan't really think of anything, hair dryer abit slow...but that's pretty normal in accommodation
We have stayed here a few times, friendly staff, lovely food, room comfortable...duvet just great. Great stop if you wanted to head on towards brighton etc
Stayed in April 2024
Reviewed: 25 March 2024
Tina
United KingdomVery comfortable room in a quiet location. Dinner in the restaurant was superb and reasonably priced. Good quality breakfast which was included in the room rate. Would definitely stay again.
Stayed in March 2024
Reviewed: 24 March 2024
Clive
United KingdomOverall the stay was great, however the property is very tired and in need of a spruce up. Dingy paintwork and very tired bathroom let down the stay. The breakfast was very good and the staff were excellent. Would I stay again…maybe but I would want to hear of some refurbishment.
Stayed in March 2024
Reviewed: 23 March 2024
Martin
United KingdomGood breakfast, and fresh sandwiches for the reception we attended. Room well equipped.
Stayed in March 2024
Reviewed: 13 February 2024
Welshdragon80
United KingdomSadly the sausages at breakfast were a bit pink in the middle.
Very friendly staff who welcomed else warmly and were helpful throughout our stay. The family room was large and spacious. Good water pressure in the shower and plenty of towels.
Stayed in February 2024
Reviewed: 4 February 2024
Bryony
United KingdomExcellent food. Very efficient
Stayed in February 2024
Reviewed: 28 January 2024
Ann
United KingdomNothing
Clean, quiet room.
Stayed in January 2024
Reviewed: 4 January 2024
Chris
United KingdomChairs and other equipoment stored on walkway to rooms block
Fantastic Breakfast Good Rooms Excellent Staff
Stayed in January 2024
Reviewed: 24 December 2023
Patrick
United KingdomNot much. The bed was very high - you need long legs!
The staff were all excellent - very friendly and welcoming and we would be very happy to return. Stayed in the 4 poster Room 8 which was comfortable.
Stayed in December 2023
Reviewed: 23 December 2023
John
IrelandGood food; good bedroom
Stayed in November 2023
Reviewed: 18 December 2023
David
United KingdomNice place and breakfast
Stayed in October 2023
Reviewed: 6 December 2023
Matt
United KingdomWifi and mobile reception really poor but didnt spoil my stay.
fantastic quaint place to stay. lovely atmosphere and great food.
Stayed in December 2023
Reviewed: 29 November 2023
Mechelle
United KingdomLeaving after a lovely weekend!
Very relaxed, friendly hotel serving delicious well priced food. Room's were quiet, clean and well equipped, The window's open.....hallelujah! Staff were all lovely, overall a small, friendly homely feel to this cosy hotel. Will be returning!
Stayed in November 2023
Reviewed: 24 November 2023
Sarah
United KingdomNothing
Most things, great staff, comfortable rooms and lovely food.
Stayed in November 2023
Reviewed: 22 November 2023
David
United KingdomBathroom clean and good shower but a little tired around the edges but not bad.
Good breakfast. Excelent dinner. Clean tidy room.
Stayed in November 2023
Reviewed: 22 November 2023
Jon
United KingdomNothing
Good room good food and great staff
Stayed in November 2023
Reviewed: 20 November 2023
Tina
United KingdomBreakfast had a wide selection of choices. Both full English and continental were excellent. Bed was very comfortable. Lovely coffee pod machine in room. Access to car park from room was perfect due to mobility restrictions of one guest. All staff were friendly and helpful
Stayed in November 2023
Reviewed: 16 November 2023
Adrienne
United KingdomNot so much a ‘didn’t like’ but we stayed in the four poster, and it wasn’t as comfortable as I’d thought. I nearly rolled off it in the night, which made me giggle. But this is a me thing, please don’t be put off, I’m very fussy about my bed.
Very clean, lovely food, helpful staff, easy check in/out. Convenient to exploring the area. Beautiful property.
Stayed in November 2023
Reviewed: 13 November 2023
Dave
United KingdomThe room was very tired looking,cups in the room were dirty,paint peeling off the ceiling in the bathroom,extractor fan had lots of dust on it and very randomly what looked like a bottle opener was screw to the bathroom door frame,quite a few cobwebs knocking about and two screws left sticking out of the wall where a guess a trouser press or something would of once been..Curtain pole seemed to be loose and moved from side to side when trying to close the curtains.
The food was excellent ( evening meal and breakfast ),staff very friendly and the car park had plenty of spaces.The shower was excellent very powerful and hot.The bed was clean and very comfortable.
Stayed in November 2023
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