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Greyfriars Rd, Cardiff, CF10 3AL, United Kingdom
18 April 2016
눉Staff not very welcoming, asked a couple of times who the people were who I had arranged to meet in Cardiff, didn't explain anything about the facilities at all and I had even emailed ahead to ask for recommendations for eating out but I was ignored here which is a shame as hotel was lovely
눇Location was perfect
18 April 2016
눉The hotel was not disabled friendly. the accessibility was ill considered to many places. the disabled room was too small to get around in a scooter and considering that I had paid for a superior room it was certainly not that ... It is thoughtless to consider disabled people as not needing nice experiences. the company is trating disabled people as second class citizens. It made me very angry! The access to the wetroom had a small step to get into which meant I had to accelerate to get into and because it too was small required a lot of driving skill to negotiate. We were relocated to a suite, for want of a better word which did not have a wet room (why is the not an accessible suite?) nor did they have the appropriate equipment to adapt the facility for disabled access. Luckily as I am not totally wheelchair bound I was able to manage with a struggle but it wasn't a pleasant experience. On top of this humiliation I had to incur a surcharge of £20. My total outlay was £165. I will not stay here again.
눇The breakfast and the cocktails.
17 April 2016
눇Extra big bath
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