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Cardrona, Peebles, EH45 8NE, United Kingdom
14 January 2016
눉Everywhere was cold . The room was freezing on arrival & had to ask for extra heater. Lounge & bar area was also cold & a light jacket or jumper had to worn. Bar staf & recepion staff could have shown more interest & could have been a bit more pleasant.
눇The location was fab. The room & the leisure facilities were good. Breakfast was excellent .
5 January 2016
눉No answer when calling room service three times to order in room dining..ended going to the Cocktail bar for lunch in which we had to wait over 30minutes for two bowls of soup at 4pm which should normally be less busy. Also no answer when we called the Spa reception to enquire about treatments. When checking out over £100 was added to our bill for dinner in the restaurant we didn't have!! However staff member at front desk handled this very well and didn't make us feel awkward at all about this mistake.
눇Clean well located hotel with beautiful views.
5 January 2016
눉We were booked for Dinner at 8.45 on Sunday. Were shown to our table, asked if we wanted wine, replied that we didn't, waitress walked away without enquiring if we wanted another type of drink. 10 mins later a waiter came with our menus, ordered our drinks and food at this point. My Husband then received starter, still no drinks, he finished his food and went to complain to the Maitre d, who informed him that no order for drinks had been received at the bar. He re-ordered... then the Main course arrived, 45 minutes have now passed, still no drinks... absolutely awful, completely ruined the experience. Eventually the waiter arrived with our drinks, apologised, then went to walk away. I had to say that we would expect that these were complimentary for the complete mess up that had occurred and that we would expect the next drink to be also. I am sure if I had not stated this, it would in no way have been forthcoming, and at no point did the maître d engage with us, it was all left to a young waiter. Really disappointed with the customer service afforded us, and although the hotel is very pleasant I would not re-visit or recommend purely based on this experience.
눇Excellent location. Spa/ Swimming pool were good, although changing facilities were rather messy. Food at Dinner and Breakfast good.
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