The lay out

Swimming pool and spa

Stayed in April 2024

Room a bit tired, could do with a refurb. Very little entertainment in the evening for the children. Breakfast very basic, not much choice.

Fantastic swimming pool. Children enjoyed the arcade and softplay. Ideal location, walking distance to the centre of Torquay.

Stayed in April 2024

Very warm room. Warm hotel overall actually. I was expecting more of a buzz but it was pretty empty and VERY geared up for the over-70s. Strange having so many empty spaces around the hotel but I guess it’s busier in peak season (this was Easter hols). Menus were uninspiring in the restaurants and were expensive for a set menu. Breakfast cost a FORTUNE. I paid for adult and child. Child didn’t want anything as nothing was suitable (yes, she’s very fussy but still!). It wasn’t the best brekky I’ve had - how do you ruin a hash brown?

The pool is amazing. Such a lovely space. And the Aztec Bar has good food etc. The room was clean but VERY warm. No option to open a window. The staff were all friendly. The entertainment was entertaining! Daughter LOVED the animals show! That was really great.

Stayed in April 2024

Didnt realise parking was 10 pound per day if you don't book direct (seems a little unfair) also not guaranteed a space even tho we had paid for 3 days parking. found someone's else's bra in my sons room so not the best .

Swimming facilities were great . Staff friendly .

Stayed in April 2024

Check-in & check out times are not very good. Additional £10.20 to park your car. The toilet was dirty on arrival.

The entertainment

Stayed in February 2024

It was a lovely stay

Stayed in January 2024

The evening entertainment on our dates was definitely for the older residents. Our room 38 was in need of some electrical tlc in the bathroom but this didn't spoil our stay.

Perfect location within easy reach of all local attractions, the town and seafront. Great for our family get together, we all enjoyed the leisure facilities, sorry we did not have time to visit the games room. The breakfast and service was great, staff very happy to help and informative.

Stayed in December 2023

On arrival we were given a room with only stair access despite constant messages that we have a wheelchair user. We were left in that room over night and had to stay in because of having to carry a person in a wheelchair up and down stairs. This was a serious health and safety and fire risk. The Decor and carpets were outdated and floorboards very noisy. The lift to was very small. Also the hotel was sold as a 4 star but is actually a 3 star.

Stayed in November 2023

Bedrooms need an upgrade as well as the bathrooms and also air conditioning needs installing as was very warm at night. More food selection for the kids in the evening meal would be nice.

Large hotel and lovely indoor swimming facilities open until late which was good as was a little quieter. Rooms large enough for family of 4. Half board basis was good, good selection of food in the mornings and evening meals were nice.

Stayed in September 2023

Very outdated room windows with mould and on walls. Not much Vegetarian options for dinner and breakfast can be better with more options like crossants/pancakes.

Staff very friendly and facilities where good

Stayed in October 2023

So on this occasion our room wasn’t serviced in the day for two days, even though we made a conscious effort to ensure we were out of the room this resulted in needing to go to reception to ask for toilet roll which for the price of this hotel shouldn’t be happening. Whilst at reception the receptionist said ‘come on I’m trying to go home’ when asking for toilet roll which I considered quite rude seen as I see toilet roll and a basic of a hotel room. There was also an occasion where we used the Aztec cafe where I was told there were no tea or coffee available this was at 7pm on a Sunday, as our room also hadn’t been serviced this meant no hot drinks were available to us. Also whilst sat in the cafe with a cold drink on the same occasion staff were hovering around us making us feel as if we needed to leave not the relaxing evening I was looking for.

I’ve stayed at this location multiple times and never had any problems, ran into a few minor ones on this stay. The staff are very friendly and usually always accommodating. The hotel is in a great location and the Aztec spa is always clean. The breakfast is always great.

Stayed in October 2023

There was what sounded like a tumble dryer going all night didn’t sleep well at all the room was very hot and the window wouldn’t open

Staff were very welcoming great spa facilities

Stayed in October 2023

That you have to pay for parking if booked with booking.com previously it was free. Lift out of order many steps to room, jacuzzi out of order. Window sil in room very dirty & cant open very much.

Young manager in breakfast restaurant very helpful & professional at Carlton, lady housekeeper very helpful carried my luggage and helped change our room for better one for our needs. Indoor Swimming pool nice. Idea location for beach etc

Stayed in October 2023

breakfast coul dhave been better

room,location

Stayed in September 2023

the apartment that they gave us i wouldn't have payed what we did if i was getting something like what we did

I booked an apartment and I was very disappointed with what I payed for, there was mould on the bathroom ceiling and the single bed was bowed in like if the springs were broken, so then I asked if we can be moved and they got on it straight away and they moved us into a lovely family room that was better for my son. we had breakfast included so we didn't need to pay extra for. as a result we had a lovely stay for my sons first birthday holiday

Stayed in September 2023

tv in bedroom

stayed in apartment was good size and very comfortable

Stayed in September 2023

The decor was dated, some of the carpets were warn and needed replacing. The leisure club staff were not very friendly, and charging hotel guests for towels is unacceptable when the room rates are not cheap

There was a good range of facilities, the main hotel staff were friendly and helpful. plenty of parking. easy walk to the beach and to town.

Stayed in September 2023

The rooms are so outdated and old. Literally everything is very very old. Even the lifts. We booked it because, by looking at the pictures, everything seemed so nice.. big mistake, I should’ve read negative reviews.. it’s a shame because this hotel has big potential. The pools are amazing though, clean and big.

I liked the location and the 1 pools. It was quite clean as well.The staff was very helpful.

Stayed in September 2023

Not sea front whuich was what i was expecting. The one littke lift. Cute but not ideal with so msny staying there and for usage.

Lots to do for kids. Loved the games room in the basement. My son loved it!

Stayed in August 2023

Room was too hot and beds not comfy at all !

The Pool and outdoor kids play area

Stayed in September 2023

It could do with more modern rooms as I belive the place is a little dated now

The entertainment was great and the food was pretty good too

Stayed in September 2023

One our last day the fire alarm went off very early 7.15am and we went downstairs and there was different ages all milling around the reception area looking bemused. It was a false alarm thank god and by the the time we got back to our room and realised it was close to check out time 11 am. I thought maybe in view of the mornings events we could get an extra hour 12 am. Well the lady on reception had great delight in smiling and stating that i would be charged £10 an hour even if i went 5 mins over, Ive never experienced this in all my tears of travelling and reviewing hotels I felt on this occasion she could have been more sympathetic. Otherwise great stay but be mindful to check out on time.🤔

Great hotel in a wonderful location with everything on site for a great action packed holiday

Stayed in August 2023

The parking spaces available on site are very tight for a family size vehicle but manageable. The dinner meals lacked a bit of taste and a bit bland for my taste. I would not book this again. The property was a bit dated. The photos on the booking site are not true to the current site, and it was a bit disappointing.

The staff are very helpful. The rooms are clean regularly and comfortable. The breakfast service is very good. The spa pool very good kids enjoyed it. On-site shop for gifts is very reasonable priced grandkids loved it. Great location to stay for visiting local attractions, and the hotel is a short walk to the seafront.

Stayed in August 2023

It was a little dated.

Staff were friendly and had everything we needed for a weekend family break.

Stayed in August 2023