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Church Lane, Llanfairpwllgwyngyll, LL61 5YH, United Kingdom
15 August 2016
눉The reception staff, in particular the young blond/mousy hair coloured receptionist lacked any interpersonal skills at all and didn't make us feel welcome. The male breakfast waiter was very organized. The young evening staff less so, the had more interpersonal skill and were slightly more interactive with coustomers. But they were very disorganized and couldn't take a simple meal for two order, needing to ask and ask what we wanted. The food did arrive quickly. The bar service at meal time was very slow and I feel the hotel lost out on income they could have made had the staff made sure customer were asked would they like more drinks. The main reception areas were well presented and modern, but cleaning wise there were some issues. The base of some of the smaller tables had lots of dust on them which was quite off putting to see. I did wonder about the house keeping in other area of the hotel if the table bases were not clean. The room we stayed in was a bit dated and what we could see was clean. But the decoration needed some attention, the roof had obviously leaked at some point and the paper was coming away over the door inside and outside. TV was positioned on the wall but guests needed to sit sideways on the bed to watch TV, basically turn the beds to face the TV (simple). The shower door leaked all the time as it didn't fit properly which allowed large volumes of water to run onto the floor (slipping hazard), we had to use our toothpaste box to esure the door stayed inside the bath and prevent water running onto the floor. The biggest thing which needs attention are the front of house staff interpersonal and communication skill. We were not made to feel welcome except by one reception staff. No once said hello or goodbye when we entered or left the hotel reception. There was no interaction between the breakfast and dining room staff and guest. The atmosphere needs to be made by the staff, who should make the effort to interact with customers.
눇Good location for exploring Anglesey and North Wales. Breakfast was good, with a good range to choose from. Evening meal varied in quality, steak was a little expensive for the piece of meat I received, it was very fatty and chips were soggy. That said I did get a price reduction. Overally the food was good.
14 August 2016
눉Evening meal over priced for the quality
눇Room was clean and tidy
14 August 2016
눉we stayed in the same room as two weeks ago and the floor in the bath room was still laid very poorly and was sticky so not as clean as it could be. Also I had the steak meal and I could only eat half of it as it was very grisly I mentioned it but got very little response from the waiter.
눇Breakfast is good here
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