Extremely dirt glass windows around the bar area with lots of finger print in there. Extremely dirt Lift area with mirrors, doors and floor horrible dirt. The front stairs of the Hotel was extremely dirt. The problem in this Hotel seems to be that The Management doesn't want to invest in proper cleaning inside the rooms and the outside areas. It's a shame because The Hotel is beautiful with a wonderful cross the road sea view...

Good staff always ready to help and with a smile. Very good breakfast and very good dinner served on time daily. Breakfast and dinner buffet style. I requested a bath on my room and I had the best Bath possible and imaginable. Was wonderful and I am very grateful for it!!! Very good location to the Town and beautiful view of the sea across the road.

Stayed in April 2024

All

Stayed in April 2024

It was dirty and grubby. No room service at all.No housekeeping

Location was superb. Right on the seafront,and only a short walk from the town centre

Stayed in April 2024

No blind for window in bathroom, carpet was not hoovered properly (crumbs on floor) mattress was a bit too hard for my liking.

Location, very impressive building, price for room was very good.

Stayed in April 2024

property was tired requiring modernisation and renovation. surface areas clean but curtains, radiators and communal areas dirty. eg writing in dust in lift. staff seemed a little stressed because other people staying were complaining and there were not many staff on duty. we went for a walk and when we returned couldn’t access because doors were locked.

great central location and beautiful historic building

Stayed in April 2024

Reception Service - Professional, Helpful, Smiley

Location. Communal Lounge with relaxing big light and chairs (I love this when Xmas tree is up). This Lou he area is an attraction for me.

Stayed in April 2024

It was convenient for us to use the hotel as we were seeing a show. The views of Eastbourne seafront were glorious. We were lucky with the weather. However upon arrival the female member of staff was not very welcoming at all. We were checked in fine. But she didn't smile or engage in any conversation to make us feel welcomed. We went to our room along the way the hotel corridors we messy. Windowsills filthy. In desperate need of a wipe. The room was huge and the ceilings were high. We had a balcony which was unexpected and great. But the cleanliness was very questionable. There was a clump of blonde hair matted on the floor. The window were so uncleaned that I could not see the views properly. The window frame was in need of a rub down and re paint where they were so chipped. It made the room look dated and dirty. Our bed was incredibly hard. You could feel the springs were well worn and not in the right places any more. We didn't sleep well at all due to the uncomfortable state of the bed. The sheets were clean and pillows comfy. But there were no spare pillows which we needed. Our other issue sleeping was the green light above the toilet / bathroom door. It was so bright all night. That coupled with the hard bed made sleeping impossible. The breakfast was nothing special. Bacon was green in colour. And the coffee was not great.

It was convenient for us to use the hotel as we were seeing a show. The views of Eastbourne seafront were glorious. We were lucky with the weather. However upon arrival the female member of staff was not very welcoming at all. We were checked in fine. But she didn't smile or engage in any conversation to make us feel welcomed. We went to our room along the way the hotel corridors we messy. Windowsills filthy. In desperate need of a wipe. The room was huge and the ceilings were high. We had a balcony which was unexpected and great. But the cleanliness was very questionable. There was a clump of blonde hair matted on the floor. The window were so uncleaned that I could not see the views properly. The window frame was in need of a rub down and re paint where they were so chipped. It made the room look dated and dirty. Our bed was incredibly hard. You could feel the springs were well worn and not in the right places any more. We didn't sleep well at all due to the uncomfortable state of the bed. The sheets were clean and pillows comfy. But there were no spare pillows which we needed. Our other issue sleeping was the green light above the toilet / bathroom door. It was so bright all night. That coupled with the hard bed made sleeping impossible. The breakfast was nothing special. Bacon was green in colour. And the coffee was not great.

Stayed in April 2024

Oh the breakfast could have been hotter and extra pillows in the roon

I liked the breakfast, though, even though I was early, I still feel the food could have been hotter.

Stayed in April 2024

The room was a bit dreary and smelled quite stale, however for one night we just put up with it.

It was close to amenities and staff were friendly.

Stayed in April 2024

It was good but not included with Booking. Com

Stayed in April 2024

Staff in Bar was noticeably better trained than Staff in Restaurant. Food was below average for a Hotel Restaurant. Will not be staying again, although the building itself was of interest, the rest did not match up.

Food and drink facilities not available until 1830 and 1800. No buffet service food ordered off of paper sheet with choices of starter, mains and two desserts. When wine tried to be ordered we were informed we had to go to the Bar at the other end of the Hotel and bring it ourselves back to our Restaurant table. Food adequate but not great. Would have been helpful when we checked in at 1645 to have been informed of the above. We had drinks in the Cumberland Hotel next door and the Staff were noticeably more welcoming and informed.

Stayed in April 2024

My first room was right above the kitchen which is extremely loud when the extractor fans come on, which woke me up early hours but staff quickly moved me rooms with no additional charge or fuss. I do feel the cleanliness could’ve been a bit better as there were dirt stains on my face towel which in nature of course I did not use but my own and the ones that got me the most is there is no free parking which gets charged at £8 per night and to top it off Wi-Fi is also charged at £7 per night so if you’re looking to book a single room only, you’ll be looking at close to £100 to cover such costs which I do feel isn’t exactly market beating prices. If parking and Wi-Fi came included in the price and of course the cleanliness Improved I would definitely stay again and explore more of what the hotel offers

Great location on the seafront, looks a lot better on the inside decor and staff were accommodating to my needs

Stayed in April 2024

The balcony door didn't close properly and the room needed a good clean.

The location

Stayed in April 2024

Dated, would need lot of refurbishment to compete with leading hotels in town. On other hand is very good vale for money with great location

Location and value for money

Stayed in April 2024

Asked for a pillow and didn’t get one There was blood on the upholstery of one of the chairs They couldn’t put my medicinal freezer packs in a freezer because it was locked Service was uneven Couldn’t get Wi-Fi to work

Nice room with view

Stayed in April 2024

Red hot hotel room can't turn heating off. Wallpaper tatty peeling off, chairs dirty stained, carpets stained, electric hanging off on towel rail. Trouble sleeping with the heat in room

Lots of free tea coffee biscuits toiletries. Free pen postcard. Fridge didn't know about. Free upgrade to £59 room

Stayed in April 2024

Uncomfortable bed

Affordable

Stayed in March 2024

One was the 4pm check in and the 10am check out (most places are 11 or 12, 10 seems v early especially as breakfast goes til then, and it feels like a huge rush). When I stay here I like to relax in the lovely library room or the comfortable sofa area near the lobby. Both were closed off so there was no public area to just relax this morning. Up early and straight out!

Breakfast was v good.

Stayed in April 2024

Some Staff could do with re-training. On morning of leaving hotel, at Breakfast, lady clearing tables seemed in a rush, getting rid of my finished with plates & silverware while my wife was still eating. I thought that was rude and unnecessary. She should of waited till we had both left before clearing away. DON'T DO IT AGAIN!!!

Stayed in April 2024

We were not aware that there was no house keeping which we not told about which we found strange there didn't seem a lot of staff either

The food was ok the location was great

Stayed in April 2024

That the handle on the balcony door was very loose and coming away from the door and the door itself was very squeaky when opening. No opening that late at night.

Large room and the view was AMAZING! The staff were really lovely and helpful. Beds were comfortable.

Stayed in March 2024

Nothing

The balcony and the sea view and how big the rooms are .

Stayed in March 2024

Head waiter at breakfast miserable and smelled of cigarettes. A flashing light on air conditioner keeping us awake. 1600 hrs checkin is too late. Car park filthy.

Breakfast ok. Bedroom very good with lovely view and a good shower (except for a flashing light all night on air conditioner. ) Hotel in excellent location.

Stayed in March 2024

Seafront

Stayed in March 2024