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City Centre, Station Rise, York, YO1 6HT, United Kingdom
4 May 2016
눉We booked through booking .com apparently if you do you only get continental breakfast. We didn't know that and were charged an extra £5. For 2 rashers of bacon and half a sausage. Egg was too runny and I don't eat black pudding or mushroom. ( even though only £5.00. That's not the point) if we would have booked direct it would have been free) Parking An extra £25 per day until 12 o'clock, then when we said we were staying in York until 3 or 4 o'clock. That was an extra £10.00. We were charged for 2 lots of drinks from the bar, but only had 1 drink each The drink that we had, we went up to the bar and the barman told us to sit down and someone would get our order. Great we thought. We were wrong. 15 minutes later we went back to the bar and ordered our drinks, with a bitter taste in our mouth. We booked this hotel because it had a luxurious spa. The pool was ok. The sauna was cold. The steam room was cold. The jacuzzi, I guess was ok. Not great, ok. At check out. The receptionist was fine, but when I was charged for the parking, plus a bit more parking, plus cooked breakfast, when we thought all this was included. I felt like I needed to just open my wallet and ask them to take what they want. Arrived home and saw the emailed bill and saw 2 rounds of drinks on. Felt annoyed and disappointed. Some 5* more not.
눇The hotel is quite close to the town centre. (Short walk) when we arrived, we were taken to our room which was lovely and asked if we would like a tea or coffee. So far great. The bed was comfortable and we had a great nights sleep. Breakfast was ok. (Just ok)
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