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49 Queensborough Terrace, Westminster Borough, London, W2 3SY, United Kingdom
22 November 2015
눉On arrival at 10 pm after long travel from Ireland, we were told the double bedroom we booked was actually in the basement with no window. The room was very small with a bed barely bigger than a single. We were furious especially as this information was only given to us after we had paid the full accommodation amount by credit card. My wife was particularly upset at the poor accommodation and I complained bitterly to the receptionist (whose English was poor and difficult to understand). The next day, we were moved to refurbished bedrooms on the 5th floor and these rooms were more as we had expected to receive in the first place although the rooms in general are smaller than normal. Out first impressions of the hotel were therefore very poor.
눇Breakfast selection and quality Rooms clean but small
21 November 2015
눉Staff was not friendly or helpful Hot breakfast was bad and expensive 10pounds.
눇Location. Close to bus stop and tube.
22 November 2015
눇the location and cleaning of the place
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