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Eastgate Street, Eastgate, Chester, CH1 1LT, United Kingdom
13 March 2016
눉Staff left off items of food ordered, never wrote down order neither remembered what was ordered Gave wrong information said food wasn't available then brought menu and changed to food available Sandwich bread dried up curled at the edges Afternoon cream tea Scone was dry and cold ordered 1 got 2 !!! But only a bit of jam and cream Bathroom dated and tap heads loose Bed too small
12 March 2016
눇Extra large bed was good
12 March 2016
눉The pre authorisation charge when you arrive does not always get back into your account by the time you are paying on check out, and so I didn't have enough to pay the bill because they had withheld money from my account. The reception staff must experience trouble with this a lot however looking at reviews they don't seem to be changing the system they use.
눇The room was beautiful, we stayed in a Deluxe room. I loved the cleanliness, everytime we came back to our room it seemed to had been freshened up. The hotel was very relaxed in general and we had a lovely stay.
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