Trinity Street, Chester, CH1 2BD, United Kingdom
#20 of 33 hotels in Chester
Guests' ChoiceBased on 7020 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.6
Staff
9.2
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 24 April 2024
Josianne
United KingdomThe rooms need updating
Location was spot on
Stayed in April 2024
Reviewed: 23 April 2024
Jonathan
United KingdomYou can't fault the value for money here but the décor and bathrooms are starting to look a bit tired, that said I would rather have that than them spend millions on a refurb and put the rates up to pay for it. You pays your money and you takes your choice and I will continue to choose this hotel.
I have stayed here many times for several reasons the principle reason being the location, right in the middle of Chester so walkable to everywhere. There is an excellent car park next door and from a value for money perspective it cannot be beaten. No doubt I will stay again soon.
Stayed in February 2024
Reviewed: 23 April 2024
Stephen
United KingdomWe were on a quiet floor but it was not quiet, doors slamming at night. Seems some people don’t understand quiet. Breakfast very expensive so only ate there one morning.
Location, staff friendly and helpful.
Stayed in April 2024
Reviewed: 22 April 2024
Stephen
United KingdomRooms need modernising
Staff were exceptionally friendly and helpful
Stayed in April 2024
Reviewed: 20 April 2024
Hester
FranceNothing, it was great and we had a lovely time
The location, the facilities and the staff were fantastic
Stayed in April 2024
Reviewed: 19 April 2024
Joe
IrelandNothing
Clean and location
Stayed in April 2024
Reviewed: 18 April 2024
Austin
United KingdomGreat breakfast and location
Stayed in April 2024
Reviewed: 17 April 2024
Jemma
United KingdomThe hottub wasnt working properly
Pool an breakfast was amazing
Stayed in April 2024
Reviewed: 16 April 2024
Elaine
United KingdomNothing really.
pleasant helpful staff, large bedroom, comfortable beds, & the little important things - bottles of water & tissues.
Stayed in April 2024
Reviewed: 15 April 2024
Philippa
United KingdomGreat location and good to have parking on site
Stayed in April 2024
Reviewed: 14 April 2024
Annabelle
United KingdomThere is nothing I say negative about this prostitute
Staff were so friendly and supportive, specially as I’ve had a disability Prebook parking space close to the hotel so I didn’t have to worry about walking
Stayed in April 2024
Reviewed: 14 April 2024
Williamson
United KingdomSofa bed too small. Think about investing in bigger and better ones
Good location close to town centre Friendly staff who were very helpfu
Stayed in April 2024
Reviewed: 14 April 2024
Donna
United KingdomRooms slightly dated
Bar & friendly staff very helpful
Stayed in April 2024
Reviewed: 14 April 2024
W
United KingdomBit tired looking
Comfortable , location , lovely staff, leisure facilities
Stayed in April 2024
Reviewed: 14 April 2024
Dave
United KingdomLovely staff and view.
Stayed in April 2024
Reviewed: 14 April 2024
Becky
United KingdomThe air con in our room wasn't working right, we wanted heat and it didn't heat up. The restaurant didn't have children's drinks, just drinks that came in a glass which didn't suit our 2 year old. Fruit shoots or plastic cup would be great.
Breakfast was delicious A wide variety of food and drink
Stayed in April 2024
Reviewed: 14 April 2024
Connor
United Kingdomno warning of not being provided with a mattress for the travel cot for my baby, it was unsuitable to sleep on with out it
really enjoyed breakfast really good selection to choose from at the buffet!
Stayed in April 2024
Reviewed: 13 April 2024
Elaine
United KingdomAlthough the quality of the breakfast was good, I did think it was overpriced.
The location of the hotel was great, only a short walk into the centre and car parking was convenient. All the staff at the hotel were very friendly, helpful and courteous. I would recommend this hotel and would stay again if in the area
Stayed in April 2024
Reviewed: 13 April 2024
Billy
Isle of ManPaying for car parking being it belongs to hotel
Location and hotel itself
Stayed in March 2024
Reviewed: 12 April 2024
Clark
United KingdomLocation superb...staff very friendly and able to deal with things...Great breakfast...pool very good...a lovely stay
Stayed in April 2024
Reviewed: 11 April 2024
Sharon
United KingdomWas a little disappointing with the pool area as it looked a lot bigger in the photos that were shown. Because of this it was very crowded and didn't feel very personal with the amount of people in there .
The location was fabulous and we did not need to use the car during our stay. Could walk to the town and see the places of interest easily. Room was lovely and spacious, although the sofa bed was not really suitable for a child of 15. Breakfast was amazing and good value for money, lots to choose from with a big selection.
Stayed in April 2024
Reviewed: 11 April 2024
Emma
United KingdomRooms very dated
Nice pool and bar area
Stayed in April 2024
Reviewed: 10 April 2024
Sarah
United KingdomWe didn't get the chance to use the facilities (just because we had a lot already planned). Heating controls took a bit of working out.
Nice big bed & tv! Multiple plug socket by the bed was good for chargers.
Stayed in April 2024
Reviewed: 10 April 2024
Nikola
United KingdomThe rooms were a bit unclean (black hairs around the shower, dirty pillow, broken toilet holder, stains in various places) and could do with a bit of decorating
Loved the bar and communal areas and value for money was great. My husband accidentally left his shoes and they quickly posted them to us, with minimal cost. The location of the hotel is superb.
Stayed in April 2024
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