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2, Millburn Road, Inverness, IV2 3PS, United Kingdom
26 April 2016
눉Our room was situated above a function room (room 9) and there was a 21st birthday party on the night of our stay- as soon as we arrived, I requested to be moved as we were getting up at 5am the next day and needed to get to sleep early but that was refused. The staff assured us that the sound wouldn't be bad but I can now report that the boom of the base went right through our room all evening. Our room was ok, however on returning after dinner, we discovered that the heating wasn't working and the room was freezing- we reported this and were assured that someone would come and look at it- I'm still waiting! My husband went down after 30 minutes to ask what was happening and no-one was available- they all appeared to be avoiding him. We had to just wrap up and get on with it. As we were getting up early the next morning we weren't in the published hours for breakfast so asked if something could be provided and were told hat we could have a packed lunch which was a good compromise- ordered this and were told it would be ready for us at 5:15am- needless to say, it wasn't. The night porter did however sort this out for us but delayed our departure in doing so. I was also perturbed to notice that at that time (5:15am) 2 other residents were in the breakfast room getting breakfast! The stay wasn't a pleasant experience and we wouldn't recommend the hotel.
눇Staff were very pleasant, if somewhat ineffectial.
26 April 2016
눉The heating in our room was broken and after asking twice problem still wasnt resolved meaning that the heat in the room was unbearable so we opened the window and due to that we never slept due to road noise and the noise from the bar. In the morning on telling the staff about the problem the response was that they would get it looked at for the next guest which didnt help us at all.
눇In good location.
25 April 2016
눇Lovely friendly staff from arrival to departure! Comfy, warm room with surprise ,complimentary Irn Bru! Lively, fun bar in evening & very tasty, generous breakfast!
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