Reviews of City Hotel 4 stars
Queens Quay, Derry Londonderry, BT48 7AS, United Kingdom
#13 of 16 hotels in Derry Londonderry
Guests' ChoiceReview score
Based on 3503 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.5
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Location
9.5
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Facilities
8.3
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Staff
9.1
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Value for money
7.9
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Free WiFi
8.3
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Reviewed: 19 April 2024
Catherine
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Great room, friendly and helpful staff and delicious food.
Stayed in April 2024
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Reviewed: 15 April 2024
Sallybj
United Kingdom12 reviews9.0“excellent place to explore Derry”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
very friendly, helpful staff comfortable room and bar spa and swimming pool a real bonus
Stayed in April 2024
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Reviewed: 15 April 2024
Rob
United Kingdom5 reviews9.0Superb- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Not really
Not really
Stayed in March 2024
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Reviewed: 13 April 2024
Paul
United Kingdom1 review7.0“The price did not include breakfast which was disappointing and £15 each morning was expensive. A further charge of £”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The noise and band s playing in reception and children running around. A bit chaotic.
The room was comfortable and service was good. The WiFi did not work and the facilities in the reception toilet were dirty and not cleaned Sat Sunday night. However it was a busy Bank holiday weekend. .
Stayed in April 2024
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Reviewed: 11 April 2024
Yoala
Australia1 review8.0“Fun, lovely catch up with friends.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The rooms could do with a new update.
Location was perfect. Staff were very friendly.
Stayed in April 2024
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Reviewed: 10 April 2024
Sharon
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The room we got was big however there was a small double bed in a big room it looked lost. Plus a massive tv sitting on the dressing table covering the mirror. I think for the price we paid the room was poor. Might have been a standard room but over priced for what we paid
Hotel is lovely and great location
Stayed in April 2024
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Reviewed: 9 April 2024
Brigid
United Kingdom4 reviews8.0“Great location , friendly staff with excellent service”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Dated interior
Convenient to all but he main attractions
Stayed in April 2024
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Reviewed: 9 April 2024
Sonia
United Kingdom3 reviews9.0“Great location, friendly staff and good food”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 2 nights
N/A
Stayed in April 2024
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Reviewed: 9 April 2024
Thomaas
United Kingdom4 reviews9.0“very enjoyable will use again”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
nothing
staff friendly place clean perfect location
Stayed in April 2024
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Reviewed: 6 April 2024
Aideen
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was just ok
Staff so helpful. Arranged a taxi tour which would highly recommend.
Stayed in March 2024
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Reviewed: 5 April 2024
Ginger
Ireland9 reviews1 helpful vote9.0“Top marks for City Hotel Derry.”- • Business trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 2 nights
Very difficult to pick out anything in particular that we didn't like about City Hotel in Derry. The only issue is with parking - max. 40 spaces in underground car park, and only alternative is parking next door at the Quayside Shopping Centre, which is quite expensive - £24 for non-residents; £12 for residents - on overnight basis. The staff on reception not as friendly as other staff members in bar and restaurant, but that's only a minor complaint.
Breakfast was tasty and good selection of options to choose from on both mornings of our stay. Ample seating area so there was never any delays when checking in for breakfast. We dined in Thompson's Restaurant on the first night of our stay with family members and both food and table service were very good, with nice atmosphere around the place. The family room (booked as a twin) was exceptionally spacious, and the double beds were extremely comfortable. Both the room and bathroom were spotless. Great selection of streaming services on TV to choose from for relaxation. The location is great - so close to the iconic Peace Bridge, Guild Hall and other landmarks around the city. The concierge 'Gerry from Derry' was very friendly and most helpful on recommending dining options and tours etc. Also very helpful when it came to checking out spaces in car park in basement - and bonus to have FREE parking on-site. I will definitely stay there on my next visit to Derry.
Stayed in March 2024
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Reviewed: 5 April 2024
Tara
Ireland2 reviews8.0“Lovely one night stay!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The location was excellent and the room was very warm and quiet. The staff were nice.
Stayed in March 2024
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Reviewed: 4 April 2024
Graeme
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location, food , swimming pool , gym
Stayed in March 2024
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Reviewed: 4 April 2024
Emma
United Kingdom14 reviews3 helpful votes7.0“A nice hotel, would return..”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
Buffet breakfast was a letdown, unfortunately.
Central to city. Easy parking. A lovely hotel, clean and staff were helpful when needed, especially Gerry the concierge. Lovely bar area and food was good too.
Stayed in March 2024
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Reviewed: 4 April 2024
Catherine
Ireland27 reviews7.0“Great location to explore the city of Derry”- • Solo traveller
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
Dated decor. Very poor quality bed
Great location
Stayed in April 2024
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Reviewed: 4 April 2024
Kevin
United Kingdom10 reviews2 helpful votes7.0“Very Nice Stay - Hotel probably in need of a bit a an update soon,”- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
Don't think any renovation work has been completed since my last visit (12 years ago) so could do with a little bit of a revamp / update.
Location is great. Staff very nice. Facilities very good.
Stayed in February 2024
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Reviewed: 3 April 2024
Sarah
Ireland7 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The pool, cold and needs a face lift. Terrible smell coming from the changing areas on day
Staff very friendly, great location. Food lovely
Stayed in March 2024
-
Reviewed: 3 April 2024
Jens
Ireland50 reviews4 helpful votes7.0“Decent hotel for a short city break”- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
- • Submitted via mobile
The rooms were a bit outdated, especially the bathroom.
Decent enough hotel in a good location. Parking was good and easy, and the staff was nice. The pool was ok.
Stayed in March 2024
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Reviewed: 3 April 2024
Sarah
United Kingdom1 review8.0“Good but would carry an extension lead with us on next visit”- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
- • Submitted via mobile
The family room we stayed in had a limited amount of sockets, that were located in random places in the room. As we were traveling with young family, it meant we were stuck in the room longer charging two devices at a time.
The property is very welcoming. The staff are brilliant, really make you feel special coming in. The breakfast has a good range of food for adults and children.
Stayed in March 2024
-
Reviewed: 3 April 2024
Annette
Ireland5 reviews9.0“Great location plenty space”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
The staff at reception and the porter really stood out very welcoming friendly ..
Stayed in March 2024
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Reviewed: 1 April 2024
Trish
Ireland13 reviews1 helpful vote7.0“Great location. Nice staff. Pretty basic hotel but does the trick for city centre access.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
Breakfast poor quality. Not enough variety for the price, especially if you don't want a cooked breakfast. Standard below what i would expect for a 4 star hotel eg bathroom with cracked tiles and no drinking water provided in the room.
Nice and quiet. Staff friendly. Good size room. Nice river view. Good menu in bar and restaurant.
Stayed in March 2024
-
Reviewed: 1 April 2024
Aileen
Ireland4 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Very friendly staff, clean spacious rooms. Beautiful breakfast 😋
Stayed in March 2024
-
Reviewed: 31 March 2024
Eve
Ireland12 reviews7.0“Great location, very comfortable.”- • Leisure trip
- • People with friends
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
- • Submitted via mobile
Limited parking. Car park was full when we arrived so had to pay for parking elsewhere.
Location is amazing, room was very spacious and clean. Bar and door staff were lovely! Felt very safe as anyone coming back to the hotel late at night has to give name, room number and number of guests!
Stayed in March 2024
-
Reviewed: 31 March 2024
Terry
Ireland5 reviews9.0“Stay was overall a very pleasant experience”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
No heating in dining/restaurant
Location
Stayed in March 2024
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