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City Walk, Sweet Street, Leeds, LS11 9AT, United Kingdom
3 May 2016
3 May 2016
눉Where to start, we arrived and checked in and found the reception full of hen/stag party's and just generally rowdy people, we put this down to our own fault for booking bank holiday weekend. We headed up to our room but couldn't get anywhere near the lifts as it was surrounded by old beds they were emptying out of the rooms, why on bank holiday weekend?! We got to our room and everything was fine until I went to run a bath, the handrails etc were rusty, not secured and the shower covered in limescale! On top of this, we booked a kingsize room, we were given a double. Oh and the soundproof rooms? We heard everything above us along with the lifts every time they were used, which given it was bank holiday weekend was a lot!!!! My other half discovered upon having a shower that the towels weren't clean and were covered in makeup!!! Whilst we are on cleanliness, the lift was full of stale McDonald's wrappers, which wasn't a pleasant smell as I'm sure you can appreciate. We ordered a taxi from reception that never turned up. We tried ordering drinks to our room and were told night room service didn't offer alcohol, this was not stated anywhere on the room service menus! Upon leaving both parking machines weren't working when we tried to pay.
눇Not a lot.
3 May 2016
눉The location is a little off putting as there didn't seem to be anything else in the area.
눇The staff were really helpful and courteous. The hotel is bright and modern. The rooms were very comfortable and had all the facilities we needed
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