Excellent food, good sized rooms and reasonable prices. Staff were also very friendly

Stayed in March 2024

N/A

How attentive and helpful the staff were, especially Alicja, and the Italian manager, sorry did not get his name, the young man serving breakfast

Stayed in April 2024

Nothing. Our room showing some signs of wear but clean and pleasant. Overall a very enjoyable stay.

Helpful, friendly professional staff. Paid separately for cooked breakfast. Exceptional but a little pricey. Veggie and meat option excellent. Parking option excellent. Lovely location.

Stayed in April 2024

I found the bed very firm and hard to sleep on but apart from that a very nice room.

I didn’t have breakfast but the location to Kew Gardens was very close.

Stayed in April 2024

The water in the room wasn't working properly so only hot came out the tap. We informed reception and they immediately brought us bottled water. Initially when my breakfast came out (baked egg) the egg was completely raw - but - dealt with quickly and it was obviously not something that happens often. When I was served a new one, it was delicious.

Loved how friendly the staff were! Spoke to two different ladies on arrival, and departure - both were so warm, professional and charming! Breakfast was nice. Bed was soooooo comfy.

Stayed in April 2024

Comfortable and quiet room at back of hotel. Secure parking. Great location for Kew Gardens.

Stayed in April 2024

Heated towel rail didn’t work in my room

Location and rooms

Stayed in April 2024

nothing

Receptionist Alicja so helpful, approachable and thank you for all your help and kindness. had several queries prior to attending and dealt with quickly and efficiently. Breakfast was good and plenty of choice

Stayed in April 2024

Bathroom shower taps! Needed basic instructions.

Great location for a visit to Kew - easy walking distance. Lovely hotel / pub, excellent staff, comfortable beds, and relatively quiet.

Stayed in April 2024

Lovely building & decor. Brilliant location right opposite road leading to Kew Gardens. Good also to to have its own free car park for guests.

Stayed in April 2024

Rate is a bit high

The hotel room Near kew garden

Stayed in March 2024

Nothing

Ambiance and good quality feel. Excellent food.

Stayed in March 2024

Blinds in room a little shabby but I understand they are planning some refurb this year. A wee bit on pricey side for one @ £155 (inclu b/fast), weekday in March.

Fresh milk in room fridge: HOORAH! So NO wasted plastic/opening 6 sachets to get one c of tea and spluttering most in the air or over oneself! Young's chain also recycle their kitchen oil to make 'green' fuel. Good for them! Excellent location on Kew Green, opposite The Gardens, with free, secure parking. Aleshia, Reception, could not have been more friendly and helpful. The Housekeeping girls were also cheerful and ready to assist - they helped me figure out the coffee machine. A good-sized double room. Fridge, kettle, coffee machine - all good. Will be staying again.

Stayed in March 2024

Perhaps the shower could have been set at a slightly higher temperature

We liked our lovely rooms, which were cosy and tastefully decorated with a well equipped bathroom We enjoyed eating in the restaurant and being in the comfortable quaint bar The location on the green was lovely and near to many nice cafes etc

Stayed in March 2024

Can’t really think of anything I didn’t like

It’s a lovely boutique style hotel which is immaculately maintained and has lots of charm and character. The room had excellent facilities and even passed the shower test.

Stayed in March 2024

There was some wear and tear to some of the furniture in the room.

The staff were very friendly and helpful, especially Hannah who made me feel welcome and helped out with any requests I had. The food was amazing, and a good price for what you got. The burger and chips was so good I had it two nights in a row! The location of the hotel was fantastic for my planned trip to Kew Gardens, and it was easy to find. Everything in the hotel is easy to find (hotel reception, toilets, rooms) as they are clearly signposted. I tend to avoid using hotel shampoo and conditioner as they usually dry my hair out, however the ones here not only smelt glorious but left my hair shiny and silky. Everything about the stay was great.

Stayed in March 2024

N/A

Very welcoming and friendly staff. Lots of nice touches in the room. Having parking was a big bonus given the location. The ambiance of an old inn, but with modern conveniences!

Stayed in March 2024

Nothing.

Everything!

Stayed in March 2024

The breakfast could have been better, particularly the "buffet" selection

Great location and the evening meals were excellent

Stayed in March 2024

Rooms a bit hot. No prices on the evening menu.

Breakfast was lovely, lots of choice, not rushed. Staff really friendly and helpful. Nothing was too much trouble. Room was lovely and clean.

Stayed in March 2024

Nothing at all really…. If you asked me to be picky some of the paint work could do with a tidy up as there were a few bits that looked a bit tatty In the room,but as everything was so nice and clean you could turn a blind eye

Very homely and comfortable

Stayed in March 2024

The staff just go above and beyond…. So helpful Breakfast lovely… Bed so comfy !

Stayed in March 2024

the elevator is not going all the way up

Stayed in March 2024

I found the room a bit too warm and was unable to keep sash window open. Wi-Fi was hopeless. Everything else was excellent

Stayed in March 2024