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  5. Reviews of Coach & Horses Hotel

Reviews of Coach & Horses Hotel

8 Kew Green, London, TW9 3BH, United Kingdom

#76 of 1,005 hotels in London

Guests' Choice

Review Score

Based on 1041 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.7

  • Value for money

    8.8

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    A real find in a lovely location
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Perhaps the shower could have been set at a slightly higher temperature

    We liked our lovely rooms, which were cosy and tastefully decorated with a well equipped bathroom We enjoyed eating in the restaurant and being in the comfortable quaint bar The location on the green was lovely and near to many nice cafes etc

    Stayed in March 2024

  • Reviewed: March 27, 2024

    10
    A great find - will definitely be returning
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t really think of anything I didn’t like

    It’s a lovely boutique style hotel which is immaculately maintained and has lots of charm and character. The room had excellent facilities and even passed the shower test.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    10
    Fantastic staff, venue and food!
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was some wear and tear to some of the furniture in the room.

    The staff were very friendly and helpful, especially Hannah who made me feel welcome and helped out with any requests I had. The food was amazing, and a good price for what you got. The burger and chips was so good I had it two nights in a row! The location of the hotel was fantastic for my planned trip to Kew Gardens, and it was easy to find. Everything in the hotel is easy to find (hotel reception, toilets, rooms) as they are clearly signposted. I tend to avoid using hotel shampoo and conditioner as they usually dry my hair out, however the ones here not only smelt glorious but left my hair shiny and silky. Everything about the stay was great.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    10
    Very enjoyable short break
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very welcoming and friendly staff. Lots of nice touches in the room. Having parking was a big bonus given the location. The ambiance of an old inn, but with modern conveniences!

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    A wonderful overnight stay at the best accommodation in West London. The staff are also 5 stars!
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Everything!

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The breakfast could have been better, particularly the "buffet" selection

    Great location and the evening meals were excellent

    Stayed in March 2024

  • Reviewed: March 23, 2024

    10
    Very enjoyable. Would definately stay there again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms a bit hot. No prices on the evening menu.

    Breakfast was lovely, lots of choice, not rushed. Staff really friendly and helpful. Nothing was too much trouble. Room was lovely and clean.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    10
    Very nice
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing at all really…. If you asked me to be picky some of the paint work could do with a tidy up as there were a few bits that looked a bit tatty In the room,but as everything was so nice and clean you could turn a blind eye

    Very homely and comfortable

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Loved it
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff just go above and beyond…. So helpful Breakfast lovely… Bed so comfy !

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    the elevator is not going all the way up

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I found the room a bit too warm and was unable to keep sash window open. Wi-Fi was hopeless. Everything else was excellent

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room needs a lick of paint.

    The hotel staff were friendly and v helpful. It was bustling but cosy. Our room was spacious (the superior) Parking was included. Right by Kew Gardens

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Overnight in Kew
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had a problem with no cold water in the room which we reported when we left and the hotel already knew about it

    The food. The big comfortable bed. The location and the extremely pleasant and helpful receptionist

    Stayed in March 2024

  • Reviewed: March 16, 2024

    10
    Perfect
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    The trip was fine except for no window in our room
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room had no window☹️

    The property was great

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Fantastic place to stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Great location, lovely rooms, helpful staff, so close to Kew Gardens and the underground easily walkable to access London. Free car parking.

    Stayed in December 2023

  • Reviewed: March 11, 2024

    10
    Great staff
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Great staff. The welcome is always exceptional.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    enjoyable will stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    formost, very friendly welcoming reception , and thoughout the hotel staff , very nice room , and well presented breakfast , and location was perfect for our visit to Kew Gardens , we felt very comfortable during our stay , and intend to use this hotel again later in year ,

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    Will try an dbook again when next staying in the area. Happy to recommend.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Nothing

    Perfect service and food in bar really excellent. Good atmosphere and very quite rooms.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    Home from home
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Coach and Horses is full of history, the staff are friendly and the location is excellent

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Receptionist excellent; friendy, very efficient, very helpful. A real asset to your operation. We would certainly stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot water from the cold tap in our room. Major problem. Breakfast, really rather disfunctional on both mornings. Shortage of: fruit juice, plates, bowls, cutlery, faulty toaster, no pankakes on both mornings. One member of staff not really sufficient.

    Location, comfort

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Friendly busy pub with nice rooms. Undisturbed as well insulated from aircraft noise
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Very comfortable, nice bar. Great breakfast Useful secure parking Very convenient for Kew Gardens

    Stayed in January 2024

  • Reviewed: March 6, 2024

    8.0
    Lovely inn in great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast service slow, full choice not available, pricing for guests unclear. Room was very warm but alternative duvet willingly provided on request. Lumpy pillows. No tissues in the bedroom or bathroom.

    Great room overlooking the Green, clean and comfortable. Welcoming and friendly staff who did everything they could to make our stay enjoyable. Free secure parking on site. Excellent beer and lively atmosphere in the bar.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Comfortable stay close to Kew Gardens
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Ideal location. Our room was spacious. Bed was comfortable. Staff were very welcoming.

    Stayed in March 2024

Showing 1 - 25

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