8 Kew Green, London, TW9 3BH, United Kingdom
#76 of 1,005 hotels in London
Guests' ChoiceBased on 1041 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.7
Value for money
8.8
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Cathy
United KingdomPerhaps the shower could have been set at a slightly higher temperature
We liked our lovely rooms, which were cosy and tastefully decorated with a well equipped bathroom We enjoyed eating in the restaurant and being in the comfortable quaint bar The location on the green was lovely and near to many nice cafes etc
Stayed in March 2024
Reviewed: March 27, 2024
Kimberley
United KingdomCan’t really think of anything I didn’t like
It’s a lovely boutique style hotel which is immaculately maintained and has lots of charm and character. The room had excellent facilities and even passed the shower test.
Stayed in March 2024
Reviewed: March 26, 2024
Sarah
United KingdomThere was some wear and tear to some of the furniture in the room.
The staff were very friendly and helpful, especially Hannah who made me feel welcome and helped out with any requests I had. The food was amazing, and a good price for what you got. The burger and chips was so good I had it two nights in a row! The location of the hotel was fantastic for my planned trip to Kew Gardens, and it was easy to find. Everything in the hotel is easy to find (hotel reception, toilets, rooms) as they are clearly signposted. I tend to avoid using hotel shampoo and conditioner as they usually dry my hair out, however the ones here not only smelt glorious but left my hair shiny and silky. Everything about the stay was great.
Stayed in March 2024
Reviewed: March 26, 2024
Lyndon
United KingdomN/A
Very welcoming and friendly staff. Lots of nice touches in the room. Having parking was a big bonus given the location. The ambiance of an old inn, but with modern conveniences!
Stayed in March 2024
Reviewed: March 24, 2024
Natalie
United KingdomNothing.
Everything!
Stayed in March 2024
Reviewed: March 24, 2024
Allen
United KingdomThe breakfast could have been better, particularly the "buffet" selection
Great location and the evening meals were excellent
Stayed in March 2024
Reviewed: March 23, 2024
Angela
United KingdomRooms a bit hot. No prices on the evening menu.
Breakfast was lovely, lots of choice, not rushed. Staff really friendly and helpful. Nothing was too much trouble. Room was lovely and clean.
Stayed in March 2024
Reviewed: March 22, 2024
Anita
United KingdomNothing at all really…. If you asked me to be picky some of the paint work could do with a tidy up as there were a few bits that looked a bit tatty In the room,but as everything was so nice and clean you could turn a blind eye
Very homely and comfortable
Stayed in March 2024
Reviewed: March 21, 2024
Julie
United KingdomThe staff just go above and beyond…. So helpful Breakfast lovely… Bed so comfy !
Stayed in March 2024
Reviewed: March 20, 2024
Pavel
Czech Republicthe elevator is not going all the way up
Stayed in March 2024
Reviewed: March 19, 2024
David
United KingdomI found the room a bit too warm and was unable to keep sash window open. Wi-Fi was hopeless. Everything else was excellent
Stayed in March 2024
Reviewed: March 18, 2024
Amelia
United KingdomThe room needs a lick of paint.
The hotel staff were friendly and v helpful. It was bustling but cosy. Our room was spacious (the superior) Parking was included. Right by Kew Gardens
Stayed in March 2024
Reviewed: March 17, 2024
Eileen
United KingdomWe had a problem with no cold water in the room which we reported when we left and the hotel already knew about it
The food. The big comfortable bed. The location and the extremely pleasant and helpful receptionist
Stayed in March 2024
Reviewed: March 16, 2024
Graham
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: March 16, 2024
Candace
United States of AmericaOur room had no window☹️
The property was great
Stayed in March 2024
Reviewed: March 11, 2024
Theresa
United KingdomNothing
Great location, lovely rooms, helpful staff, so close to Kew Gardens and the underground easily walkable to access London. Free car parking.
Stayed in December 2023
Reviewed: March 11, 2024
Richard
United KingdomGreat staff. The welcome is always exceptional.
Stayed in March 2024
Reviewed: March 8, 2024
John
United KingdomN/a
formost, very friendly welcoming reception , and thoughout the hotel staff , very nice room , and well presented breakfast , and location was perfect for our visit to Kew Gardens , we felt very comfortable during our stay , and intend to use this hotel again later in year ,
Stayed in March 2024
Reviewed: March 8, 2024
Richard
United KingdomNothing
Perfect service and food in bar really excellent. Good atmosphere and very quite rooms.
Stayed in March 2024
Reviewed: March 8, 2024
Katherine
United KingdomThe Coach and Horses is full of history, the staff are friendly and the location is excellent
Stayed in March 2024
Reviewed: March 7, 2024
Duncan
United KingdomHot water from the cold tap in our room. Major problem. Breakfast, really rather disfunctional on both mornings. Shortage of: fruit juice, plates, bowls, cutlery, faulty toaster, no pankakes on both mornings. One member of staff not really sufficient.
Location, comfort
Stayed in March 2024
Reviewed: March 6, 2024
Pabx
United KingdomVery comfortable, nice bar. Great breakfast Useful secure parking Very convenient for Kew Gardens
Stayed in January 2024
Reviewed: March 6, 2024
Gill
United KingdomBreakfast service slow, full choice not available, pricing for guests unclear. Room was very warm but alternative duvet willingly provided on request. Lumpy pillows. No tissues in the bedroom or bathroom.
Great room overlooking the Green, clean and comfortable. Welcoming and friendly staff who did everything they could to make our stay enjoyable. Free secure parking on site. Excellent beer and lively atmosphere in the bar.
Stayed in March 2024
Reviewed: March 6, 2024
Simon
United KingdomNothing
Ideal location. Our room was spacious. Bed was comfortable. Staff were very welcoming.
Stayed in March 2024
Sutton, UK
Shrewsbury, UK
Bratislava, Slovakia
Salou, Spain
Hamilton, Bermuda
La Unión, El Salvador
L'Alpe-d'Huez, France
Brenzone sul Garda, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content