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11-13 Penywern Rd, Earl's Court, Kensington and Chelsea, London, SW5 9TT, United Kingdom
29 July 2016
28 July 2016
눉The television had the subtitles stuck on the screen and we couldn't get them off. I asked at reception but they said they didn't know anything about how to remove them.
눇Hotel had obviously been recently decorated to a high standard. Very clean with comfortable beds. Continental breakfast was perfectly adequate. 1 minute walk from Earls court tube, so location was excellent.
28 July 2016
눉We didn't bother with breakfast so can't comment on that and overall the stay was fine. However, wifi shocking and I hardly had it at all on my iPhone but my son had it on his iPad periodically.. Very frustrating.. On booking out I didn't find the girl receptionist very approachable to be honest. Seriously think you need to send staff on a customer service course.. Or put your very cheerful and polite cleaning lady on reception? She was lovely! Left my luggage in room provided with others (small room - too many suitcases). Collected my suitcase later and it was badly marked. Luggage definitely left at owners own risk as its not managed in anyway. Ps need some sort of soundproofing.. You can hear people showering, turning taps on and 'toilet noise'.. 😬
눇Hotel reception man was really nice and helpful when we booked in.. I liked that our room had air con as it was quite a small room and was quite stuffy. Room clean and tidy and adequate for mine and my 10 yr olds needs.
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