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11-13 Penywern Rd, Earl's Court, Kensington and Chelsea, London, SW5 9TT, United Kingdom
15 August 2016
눉The staff. They are simply without personality, unfriendly and I would not keep one of them employed. We met five front desk staff and three breakfast room staff. All were not suitable for the hospitality industry. I worked in a hotel for many years, so I am aware of customer service standards. The staff do not even acknowledge guests when they enter the lobby. They really were awful.
눇We loved the little patio, it made it so we could enjoy the space. This hotel is in a convenient location, very close to Earl's Court tube station.
14 August 2016
눉Our first room was in the basement and all we could hear were the fans. Then we got moved and the 'family' room was tiny. Room was far too hot an the air con didn't work. I burnt my hand on the kettle, the shower leaked and the beds were so uncomfortable as were the pillows.
눇The continental breakfast was good
14 August 2016
눇close proximity to underground station, easy to find
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