114 Shepherds Bush Road, Hammersmith and Fulham, London, W6 7PD, United Kingdom
#549 of 796 B&Bs and Inns in London
Guests' ChoiceBased on 664 B&B reviews
6.2Cleanliness
6.7
Comfort
6.7
Location
8.0
Facilities
6.2
Staff
7.1
Value for money
7.0
Free WiFi
6.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 March 2024
Kaarumss
United KingdomWhen we walked in the room the TV was on , playing children show quite loudly , the remote control was yellow , toy looking, without battery cover and not working. We tried to turn off the Tv for good 10 minutes but none of the buttons ant the front of the TV worked and there was no wall plug to turn it off. After further inspection we've found the switch behind the TV. The kettle had a mold in it (kettle got replaced on request) one of the wall lamps was not working. There were no shampoo and tea spoons in the room.
The staff at the reception was very friendly and helpful. The beds were nicely done , the room was quiet and warm. The room and bathroom were cleaned properly and looked good,overall we had a good nights sleep.
Stayed in March 2024
Reviewed: 14 March 2024
Sarah
United KingdomMattress was super uncomfortable, no tv remote and when the worker went to look for one he never came back. Dusty. No air con.
The location to Hammersmith Apollo
Stayed in March 2024
Reviewed: 14 March 2024
Clive
United Kingdomplug missing TV broken shower door broken floor boards broken in places
location and staff
Stayed in March 2024
Reviewed: 14 March 2024
Clive
United Kingdomsee above
clean etc etc floor boards moved no sink plug families tv not working shower screen did not shut
Stayed in March 2024
Reviewed: 13 March 2024
Lindsey
United KingdomNot like in the pictures.
Location
Stayed in March 2024
Reviewed: 12 March 2024
Linda
United Kingdomnarrow staircase to rooms in basement carrying suitcases
Easy travelling distance to Eventim Apollo and some nice pubs and cafe's to eat in the area
Stayed in December 2023
Reviewed: 11 March 2024
Chris
United KingdomBroken bed, tiny room
Closeness to transport and amenities
Stayed in March 2024
Reviewed: 8 March 2024
Josh
United KingdomTV was stuck on one channel. Walls are thin. Nothing awful considering the price.
It was great value for the location. I expected it to be grim but it was fine for a night. Bathroom was quite new and did the job. Bed was a bit small but again fine for a night and for the price I didn’t care the room was a bit rough round the edges.
Stayed in March 2024
Reviewed: 4 March 2024
Kellie
United KingdomCheck in process. Add a lamp. Having an iron and hairdryer to borrow would be a bonus.
Cleaner was super lovely! Bit of ordeal checking in, got passed from 3 hotels before being sent to a 4th which was the comfort grn (not the one I booked) but it was more than fine to sleep in. Room is super basic, so bring soap and a hairdryer. Please can you add a lamp to the rooms too.
Stayed in February 2024
Reviewed: 28 February 2024
Williams
United KingdomNothing about hotel but outside people asking for charity.
Was situated five minutes walk from underground station in Hammersmith, also buses stop near by a tesco supermarket around corner from hotel a good location to be.
Stayed in February 2024
Reviewed: 19 February 2024
Oluwatoyin
United KingdomThere was not a lot of room to move around in the room , no breakfast provided, also a bit of noise coming from the traffic on the route . and there was a bit of food smell from somewhere
The location is perfect , easy Acess to bus and train to move around . The carpets were clean and toilet and bathroom also super clean and water was hot all through
Stayed in February 2024
Reviewed: 12 February 2024
Patricia
United KingdomProperty itself while clean tidy and comfortable has minor upgrades to be addressed. There were a couple of bannister posts broken and detached, shower could use a fixed shower gel dispenser rather than sachets, there were a couple of loose floors in the bathroom and the remote control needed new batteries - there were none! Fine for me but in case anyone has mobility issues, there are no lifts. No breakfasts available but late check in is good (11am).
Clean comfort and very reasonable. The location was perfect and is somewhere I know very well. All the amenities are on the same road. Despite this hotel being on a very busy road, there was very little disruption from traffic. The higher up, the better.
Stayed in February 2024
Reviewed: 27 January 2024
Mrdp
United KingdomTiny room. Bouncy, uncomfortable beds. I'm glad we didn't have to spend long in the room.
The location is about the only good thing, specifically as we were going to a gig at the Shepherds Bush Empire.
Stayed in November 2023
Reviewed: 24 January 2024
Darren
United KingdomIt’s was freezing cold on the first night and not much warmer on the second night
Location
Stayed in January 2024
Reviewed: 11 January 2024
Douglas
United KingdomTo didn’t work , didn’t even attempt to come fix it
Clean
Stayed in December 2023
Reviewed: 10 January 2024
Josephus
Netherlandsthe room was very small
the room was cleaned every day and the hotel was near a nice supermarket
Stayed in October 2023
Reviewed: 9 January 2024
Emma
United KingdomLocation & good value for money
Stayed in January 2024
Reviewed: 3 January 2024
Elizabeth
United KingdomIt was a budget hotel so there wasn't much in the way of facilities in the room I was in and, as indicated, there wasnt much room to move around. The room/ensuite was overall clean but a little grubby looking in some places. The extractor fan in the bathroom didn't seem entirely operational, so moisture tended to stick around. If you're looking for a hotel to waste a day, this probably isn't the best option, but if - like me - it's just a place to rest your head for a night, then it's ideal.
It was a pleasant little hotel with excellent transport links into Central London. The room was comfortable, if small, and the shower was nice (once I figured out what direction to use for hot water). The staff that I interacted with were very pleasant and friendly. Overall, excellent value for money especially compared to other places I've stayed that have charged the same amount!
Stayed in December 2023
Reviewed: 27 December 2023
Athena
United Kingdom1. TV doesn’t work. 2. FREE WIFI they say but when trying to log in -no network it says. 3. Towels-stains on them. 4. Tea making facilities with no cup although I did get cups on the second day. 5. The whole room could do with a few changes. 6. They could do with a carpet change. 7. Re-arranging the existing furniture. 8. The framed picture on the wall needs to go. Need more colour in the room. 9. The shower / toilet needs a makeover. 10. Need a “ DO NOT DISTURB”-hanging sign
1. Location 2. Excellent heating 3. Comfortable bed 4. Cosy
Stayed in December 2023
Reviewed: 22 December 2023
Mohammed
United KingdomThe smell
This is the second visit the towels arnt clean and the smell of sewage was appalling disappointment eeèŕ
Stayed in November 2023
Reviewed: 18 December 2023
Lisa
United KingdomWasnt very clean and no breakfast as advertised
The location
Stayed in December 2023
Reviewed: 8 December 2023
Crowther
United KingdomHeating was set a little too high so was very warm, taps in the bathroom loose, only one plug socket in the room, fridge didn’t close properly, was tidy but not amazingly clean. Lots of shallow stairs so lugging cases up and down was rough
Was okay for a couple of nights just needing somewhere to sleep, staff friendly.
Stayed in December 2023
Reviewed: 29 November 2023
John
IrelandLoud radio playing in next room late at night.
Room was clean and warm.
Stayed in November 2023
Reviewed: 24 November 2023
Peter
United KingdomEn-suite needs a good update, smelt a little like a takeaway, place was worn.
Price, convenience, staff were pleasant and helpful.
Stayed in November 2023
Rome, Italy
Dubai, UAE
Oldenzaal, Netherlands
Le Puy en Velay, France
Saint Peter, Barbados
La Asomada, Spain
Perugia, Italy
Taipei, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content