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The Waterfront, Level Street, Dudley, DY5 1UR, United Kingdom
4 April 2016
눉We arrived around 8:30-9:00 so decided to have dinner in your restaurant. We found that our requests were misheard several times. we found it amusing but in hindsight was repeated across the reception and the restaurant staff. The food (not the service) was not great, it was adequate but no more. I had the "Special" See bass and my wife had the "special" Scampi. The Sea Bass was over cooked to the point of being crisp and burnt in places. The Scampi was again over cooked - the breadcrumbs were dark brown rather than Golden. The chips interestingly were undercooked and over hard in in centre. My wife ordered a pudding that should have had custard. it appears that you were "out" of custard and offered an extra scoop of ice-cream instead or wait 1/2 an hour to make the custard (she went for the additional scoop). not sure what style of custard is normally offered, egg custard does take 20 mins or so, but I would suggest and emergency packet of "ready made" or a tub of "Birds Instant" would have taken less that 5 mins, and would have been adequate. To be honest we had driven a long distance, it was late and we would have eaten pretty much anything. It wasn't the worst we have had, but certainly not the best. In mitigation I suspect we were late into the restaurant and would have been one of the last meals to have been cooked so timings would have been just that bit more difficult if the kitchen had been cleared down. I would not normally make such comments, but you did ask!!! :-)
눇Staff were all very pleasant, friendly and helpful.
2 April 2016
눇We always stay here and it was lovely as always
2 April 2016
눉Some carpets eg in the restaurant are covered with tape- need upgrading
눇Staff are very pleasant and helpful.
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