Reviews of The Maids Head Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Tombland, Norwich, NR3 1LB, United Kingdom
#9 of 31 hotels in Norwich
Guests' ChoiceReview Score
Based on 4743 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.6
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Facilities
8.5
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Staff
9.1
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Value for money
8.0
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Free WiFi
8.3
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Reviewed: April 25, 2024
Simon
United Kingdom32 Reviews7.0“Just a bit disappointing.”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Very disappointing and small room, no shower and an average breakfast
Fantastic Location, great facilities
Stayed in April 2024
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Reviewed: April 25, 2024
Gillian
United Kingdom14 Reviews9.0“Very good indeed value for money”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Really lovely hotel
Stayed in April 2024
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Reviewed: April 25, 2024
Patricia
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Quaint
Stayed in April 2024
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Reviewed: April 22, 2024
Paula
Spain7 Reviews9.0“Comfortable, lovely staff, great breakfast central position”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 7 nights
I am blind and should have asked for a walk in shower, my fault lovely hot shower in bath, difficult for me! next time I will ask.
The room was a single! but had a large double bed, very comfy
Stayed in April 2024
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Reviewed: April 22, 2024
Lyn
United Kingdom16 Reviews1 helpful vote8.0“Excellent - lovely room recently refurbished I think. Great location. Delicious breakfast.”- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
Signage to the toilets from the sitting areas was not obvious enough. The breakfast was a bit confused. We were directed straight to the buffet before sitting down at the table so had not seen the table Menu of Specials available to order separately. It was not clear if orders on the menu came with or without toast so we made some and of course then had too much which seemed wasteful. But we were a large party of 9 people so maybe a bit difficult for some of the staff to deal with us.
My room was a little of an odd shape, quite small, but very comfortable indeed. Loved the complimentary tour of Norwich in the old Bentley - super car to be in and very informative.
Stayed in April 2024
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Reviewed: April 22, 2024
Antony
United Kingdom16 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
Good quality hotel conveniently located in the centre of Norwich. Complimentary tour around Norwich in a vintage Bentley was an added bonus.
Stayed in April 2024
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Reviewed: April 20, 2024
Mariapage147
United Kingdom47 Reviews1 helpful vote7.0“Good location but rooms lack character”- • Solo traveler
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was underwhelming. Booked an executive double but it was right next to the cleaners' station so very noisy from early until late in the day. The water was lukewarm on the first night and the water pressure wasn't great. Poor WiFi in the room and no signal. I was planning to do some work while there but it was very challenging.
Great location — easy to walk to most places Comfortable beds and pillows Friendly staff Good aircon system and windows that open!
Stayed in April 2024
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Reviewed: April 19, 2024
Irma
United Kingdom2 Reviews9.0“Great”- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Setting Staff great Room lovely Restaurant very good
Stayed in March 2024
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Reviewed: April 19, 2024
Norman
United Kingdom21 Reviews3 helpful votes8.0“Ideal for visiting Norwich”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
Brilliant location - yards from Norwich Cathedral and Elm Hill
Stayed in April 2024
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Reviewed: April 18, 2024
Lynda
United Kingdom10 Reviews7.0“Tired hotel, over priced and in need of a space reconfiguration!”- • Leisure trip
- • Group
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Seemed a little tired in the rooms, there was an event/band playing until midnight and we were not informed prior to our visit or when we arrived, noise did disturb us. The layout of the hotel is not very welcoming seemed to be a lot of empty unused spaces. Only one bar available, small and busy so didn’t go in, we could have sat in one of the other spaces mentioned but as I say those spaces seemed unwelcoming!! Staff were helpful. Just personal preference - I felt it was over priced for what was offered/provided and I wouldn’t stop there again
Positioned very well, car parking availability (at an additional cost)
Stayed in March 2024
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Reviewed: April 17, 2024
Cassandra
United Kingdom17 Reviews9.0“Stylish, comfortable and convenient.”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was on the smaller side but very comfortable.
Stylish hotel, good location, facilities and breakfast. Helpful staff who helped return a forgotten charger.
Stayed in March 2024
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Reviewed: April 15, 2024
Jane
United Kingdom10 Reviews1 helpful vote8.0“Fantastic”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
NA
Fantastic location, excellent room, breakfast and the staff were amazing.
Stayed in April 2024
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Reviewed: April 12, 2024
Philip
United Kingdom20 Reviews2 helpful votes9.0“Unique and charming location in Norwich!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Lovely breakfast, friendly staff, great location for places of interest in the centre. Stayed here 20 years ago and is as impressive and full of character now as it was then!
Stayed in February 2024
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Reviewed: April 11, 2024
William
United States of America7 Reviews9.0“A short walk to Norwich Cathedral and Castle.”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 2 nights
The hotel is in several older buildings that are at different levels, requiring guests to go up and down stairs as they go from one part of the hotel to another. For example, the elevator is not on the same level as the check-in desk.
It was very convenient location for visiting Norwich’s historic sites. They offer a good breakfast and a nice selection of options for dinner. The complementary driving tour of Norwich was very interesting.
Stayed in April 2024
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Reviewed: April 11, 2024
Mark
United Kingdom25 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
Dinner was very disappointing
Room was nice, Breakfast was top notch as was the location
Stayed in April 2024
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Reviewed: April 10, 2024
Bridget
United Kingdom39 Reviews1 helpful vote8.0“Ideal location with its own car park and a comfy room and friendly staff..”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
Rather too many stairs to get to my room. The room was a little cramped but OK for two nights.
The fact that I could park on the premises. The room was comfortable with everything I needed provided. The buffet breakfast where there was a lot of choice. Very friendly staff. Location near the centre of town and easy walking distance of the river and being right next to the cathedral.
Stayed in April 2024
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Reviewed: April 9, 2024
Peter
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
PAYING FPR PARKING
GOOD BREAKFAST AND EVENING MEAL. NICE ROOM. VERY FRIENDLY STAFF
Stayed in April 2024
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Reviewed: April 8, 2024
Colin
United Kingdom3 Reviews9.0“A really nice stay will be back !”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nicely decorated and friendly
Stayed in April 2024
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Reviewed: April 7, 2024
Sophie
United Kingdom1 review8.0“Lovely”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Temperature pad on wall too bright and the room was too warm
Very clean and quiet.
Stayed in April 2024
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Reviewed: April 5, 2024
John
United Kingdom42 Reviews2 helpful votes8.0“Qulity hotel in ideal location for city centre and cathedral.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 7 nights
Quick service. Wide choice at breakfast.
Stayed in April 2024
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Reviewed: April 4, 2024
Steveb
United Kingdom3 Reviews8.0“Nice overnight stay”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom door at the bottom looks like rats have chewed away at the door needs replacing. On arrival we where only just told there was a disco taking place so could be noisy.should have been told before arriving.
Room was nice as we expected.
Stayed in March 2024
-
Reviewed: April 4, 2024
June
United Kingdom12 Reviews9.0“Had a wonderful time, staff very helpful”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
We stayed in a front bedroom on Saturday night and the pub opposite was noisy. Back bedroom next night was ideal
Perfect location for the city
Stayed in March 2024
-
Reviewed: April 3, 2024
Catherine
United Kingdom1 review8.0“Fab”- • Business trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff were lovely central location
Stayed in March 2024
-
Reviewed: April 3, 2024
Martyn
United Kingdom3 Reviews8.0“Good service, food was good. Staff exceptionally helpful”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location is great for the cathedral and other attractions
Stayed in March 2024
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