Our room felt a little on a shabby side, considering the room rate – in need of an upgrade, I think The sheets looked and felt old, and had a few marks on them. The spa is very nice, but doesn't have a sauna, which was surprising for a spa (just a steam room and hydro pool). The only other thing is that we booked 90min treatments and were asked to arrive early for a consultation. We arrived early but we weren't actually taken to the massage rooms until 5-10mins after the treatment should have started, whereupon a further 3-4 mins was taken up with the consultation. In the end around 15mins of my 90min treatment time were lost due to this faffing about, and this wasn't made up for at the end. That was disappointing.

The front of house team were fantastic. Two of them (Alice and Dimitri) were outstanding in helping us when our car broke down on arrival, finding jump leads and trying to help start the car while the AA man was en-route. Absolutely fantastic. And the service in both the bar and breakfast room was friendly and prompt.

Stayed in April 2024

Very little I am a vegetarian ( not by choice!!). I thought there were indications of insensitivity to vegetarian options. A cameo of this was one ( of several) requests to staff for a margarine option on the breakfast table. Most produced a positive response but one produced ‘we don’t do that because of cross contamination’. Very odd.

Well curated ex country house in the centre of possibly the prettiest village in the Cotswolds. Public rooms well laid out for visitors Food of high quality and presentation Most of the staff were simply very friendly and helpful

Stayed in April 2024

Spa a little too simple, could use a sauna. Rooms a bit outdated.

Excellent hotel. We had a room with a bath and it was phenomenal. Cute gardens just at the back. Went to the spa facilities ( no treatments ) and it was alright, has a good steamroom. Breakfast was great and good cocktails at the bistro bar. Perfect location too

Stayed in April 2024

Very tired looking, leak in the roof left a huge water stain on ceiling, shower grout was a bit unpleasant Staff not very helpful

The restaurant was nice, room was very comfortable beds

Stayed in April 2024

No hot water, only tepid. No shower only bath. Discretionary service charge when checking out of 10%, asked them to remove. I don't agree with this.

Great location, gorgeous quirky hotel with lovely decor. Lovely staff. Food for dinner and breakfast were excellent. Really good spa, love thatvthey allocate a time slot. Best massage and facial I have ever had. Comfy beds.

Stayed in April 2024

Nice location Nice restaurant

Stayed in January 2024

Plumbing

Location, character

Stayed in March 2024

Paint work around windows poor (and not very clean) though rest of room and bathroom were very clean. Breakfast cooked to a very good standard but not as much choice for the non - cooked breakfast offer. Staff at reception efficient but I'm afraid I felt they all lacked warmth and flare. I enquired after my return home, through your online enquiries form, about a book I may have left behind by mistake and have not had a response. I’m surprised at this lack customer care. I did accept the extra 10% service charge on my bill but on reflection I think I felt I was 'put on the spot' and I probably would have preferred to have just added 10% to my restaurant bill. Having said all this I might possibly book to stay again as the hotel is comfortable and in a good location and the food is good. I hope you will find my comments objective and useful.

Lovely big room, comfortable and nicely decorated. Good food - but see below. I especially liked having the teapot as well as kettle.

Stayed in March 2024

Back entrance from spa to hotel so didn’t have to walk in street in gowns

Amazing location lovely room

Stayed in February 2024

The meal deal offer needs to be shown more better. The air conditioning unit could be quieter.

Breakfast was really good value for money. Staff was really friendly and willing to have a chat and help. Bedroom was a good size and comfortable, bathroom was one of the best we have ever used.

Stayed in January 2024

Room and bathroom were cold. Heating not effective

Breakfast excellent and freshly cooked. Excellent spa facilities and pool

Stayed in February 2024

10% service fee on top of ROOM rate. Although optional it’s really embarrassing to ask for it to be taken off when you’ve paid a high rate for the room already. Really put

Great staff. Lovely setting.

Stayed in March 2024

We booked the half board option through booking.com but this was misleading. Our confirmation stated that “Breakfast and dinner are included in the room rate” but actually the latter was a £40 discount per person on the evening meal. Essentially this covers one of the more basic choices of starter and a cheaper option from the mains with one side; so forfeiting dessert. Unfortunately this was only explained to us when we received the bill.

The restaurant at this hotel is outstanding; its quality over quantity but everything we chose was cooked to perfection with beautiful flavours and attention to detail. We stayed for three nights and we were half board. We were able to use the spa on two of the three days, for two hours each time. The spa facilities are basic but still very pleasant. All the staff are friendly and professional (with a special thanks to Johann). Value for money is relative. Last year we stayed at a four-star spa hotel in the Austrian Alps. The outlook was spectacular, the food was excellent and the spa facilities were extensive. We paid the same for seven nights there as we did for three nights here.

Stayed in February 2024

First contact with reception very grumpy “room not available for another hour” before I even asked. Dessert selection not the best

Room very comfortable (was up 2 flights of reasonably narrow stairs) Starter and main very good Most staff really friendly and efficient

Stayed in January 2024

Very comforting in the centre of a beautiful little town of Chipping Campden

Quaint old English style and very appealing.

Stayed in February 2024

Lovely hotel. Beautiful situation and great breakfast.

Stayed in December 2023

Nothing

Location and we upgraded to the honeymoon suit which was lovely and quaint

Stayed in February 2024

Rooms are a little tired. Spa is very basic. Only a small pool and a steam room. upholstery on bench seating in bar area is tatty and definitely needs changing, I got bitten sat there.

Great location. Right in centre of Chipping Campden where you experience quintessential Cotswolds. Lots of lovely places to go out to eat and drink.

Stayed in January 2024

Small bathroom - so couldn’t get under the shower as a tall person

Location

Stayed in November 2023

excellent breakfast. great location.

Stayed in January 2024

Spa pool small but pleasant. We weren’t told that you had to book your two hour slot until we’d braved weather walking through the garden to the spa. Assistant did phone us in our room once someone left so we got an hour.

Food very good. Attic room well furnished in Japanese style. Fun to experience. Bit tricky negotiating several low beams. Massage very good.

Stayed in January 2024

Minor things. Reception service was ok but an offer of taking bags to room when ready would have been nice. Small maintenance items, light controls were not working brilliantly, the TV was not attached to the stand properly and damaging the wall, the TV in the bathroom didn’t work and the light fittings above the lovely bath had bulbs missing and didn’t function. Lovely hotel but these finer points would make it even better.

The breakfast was great, the room was great and the hotel facilities were great. I would highly recommend the hotel and the location in Chipping Campden is fantastic.

Stayed in January 2024

Beautiful hotel and gardens. Well run by great staff.

Stayed in January 2024

Breakfast was nice but small portions

Great room with a deep bath, the wife loved it

Stayed in January 2024