9 Botchergate, Carlisle, CA1 1QP, United Kingdom
#10 of 11 hotels in Carlisle
Guests' ChoiceBased on 5112 hotel reviews
6.7Cleanliness
7.2
Comfort
7.3
Location
8.7
Facilities
6.7
Staff
8.3
Value for money
7.5
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2024
Emily
United KingdomLino rippled on the bathroom floor and the shower was very tall and a bit tricky but usable
Friendly staff, close to station and spoons pub
Stayed in March 2024
Reviewed: March 25, 2024
Peter
United KingdomSmell of cigarette smoke in the room, bathroom desperately needs updating especially the vinyl needs replacing it was minging!!
Good location, free parking, nice staff
Stayed in March 2024
Reviewed: March 25, 2024
Kevin
United KingdomRooms at the front of the hotel are right across from the pubs/nightclubs. Music and shouting till the early hours followed by street cleaning machines and bottle bin emptying trucks. Almost zero sleep but that staff were exceptionally helpful and moved us to the rear of the hotel for the second night
Close to the station and town centre. Breakfast was very nice
Stayed in March 2024
Reviewed: March 24, 2024
James
CanadaNo comment
Convenient for railway station.
Stayed in March 2024
Reviewed: March 24, 2024
Cheryl
United Kingdoma little dated in bathroom and have to watch shower comes out a bit fast but clean ,and would not put me off going again xx
we had room 102 was really big high ceilings ,was big bed free wifi easy to get on ,the staff were really good helpful all with smiles .quite hotel and big hotel can park free at the back ,right on the high street ,the breakfast was one of the best we had in hotel ,the cathedral and castle really near good visit ,they had no bar open but Weatherspoon's just out side ,the bathroom a little dated but every where was lovely and clean .so good value for the night warm room ,would go back again one great find not posh but so comfy and nice staff xxx
Stayed in March 2024
Reviewed: March 22, 2024
Jean
United KingdomCan't think of anything.
Did not have breakfast, so cannot comment. Hotel lovely and warm. Staff very welcoming.
Stayed in March 2024
Reviewed: March 21, 2024
Jo
United KingdomOnly downside was the noise from the bars. That was my own fault for not checking location as that road is known for party life on a Friday and Saturday, imagine mid week it would be a lot quieter. Hotel staff gave earplugs so slept fine.
Clean spacious rooms.
Stayed in March 2024
Reviewed: March 19, 2024
Lorraine
United KingdomPerfect location, staff friendly, great breakfast. Rooms clean and warm, will definitely stay again
Stayed in March 2024
Reviewed: March 18, 2024
Dailly
United KingdomTV was in wrong place should be fixed on wall at the end of the bed
Friendly staff. Good breakfast. Good location.
Stayed in March 2024
Reviewed: March 18, 2024
Shannon
United KingdomThe bed sheet was dirty we booked a superior room and you could feel the dip in the bed it was 2 single beds put together the bathroom had a bath with a shower and you couldn't lift the shower off to rinse you self with properly as it was cable tied to the wall other thank that it was clean and tidy
Location
Stayed in March 2024
Reviewed: March 18, 2024
Heather
United KingdomHotel is very warm we turned heating off and left windows open
Very close to station,pubs are practically on doorstep
Stayed in March 2024
Reviewed: March 17, 2024
Tracy
United KingdomWe were in a room at front of hotel on this visit. The noise was horrendous from the street outside all night. And it was a week night
Everything else about the property was good
Stayed in March 2024
Reviewed: March 16, 2024
Paul
United KingdomNothing
Well located ,good value for money
Stayed in March 2024
Reviewed: March 15, 2024
Lynn
United KingdomVery central
Stayed in December 2023
Reviewed: March 15, 2024
Lynn
United KingdomVery central
Stayed in February 2024
Reviewed: March 14, 2024
Shirley
United KingdomNothing all good
In ideal position. Just across the road from the railway station. The guy on reception very welcoming.
Stayed in March 2024
Reviewed: March 14, 2024
Darrell
United KingdomComfy bed....nice breakfast ....Great staff... Excellent location
Stayed in March 2024
Reviewed: March 12, 2024
Peter
United KingdomBed was not that comfortable
The location and friendly staff
Stayed in March 2024
Reviewed: March 11, 2024
Andrew
United KingdomThis is a very comfortable hotel close to the Railway Station and town. The room was very comfortable and well appointed.
Stayed in March 2024
Reviewed: March 10, 2024
Geoff
United KingdomUsed to stay here on my annual trip to Carlisle but it had started to look and feel a bit “tired” so I ventured elsewhere for a couple of years. Was tempted back again this year because of the price, but it’s still a bit tired. If you have any accessibility issues you’ll have difficulty negotiating the various levels in what’s a bit of a rabbit warren - the lift won’t get you everywhere.
Location and price.
Stayed in March 2024
Reviewed: March 8, 2024
Peter
United KingdomThe check in was simple, I was looking for a room for the night which is exactly what I got.
Stayed in March 2024
Reviewed: March 7, 2024
Adrienne
United KingdomThe bathroom was very dated, shower poor and a strange smell in the room
Location is fantastic, rooms are clean and comfortable Ideal for one night
Stayed in March 2024
Reviewed: March 6, 2024
Mark
United KingdomToilet seat was broken in room, however reception staff did what they could to assist and also offered an alternative room for the 3 of us.
The reception staff were excellent and the breakfast buffet was good, taken in the bar which has interesting architecture.
Stayed in March 2024
Reviewed: March 5, 2024
Darren
United KingdomThis is a very central location so you will hear noise on the weekends
Great location, lovely property that needs some updating. Staff were great, breakfast very good.
Stayed in March 2024
Neunkirchen, Germany
Nice, France
Athens, USA
Nanjing, China
Pushkar, India
Sárvár, Hungary
Cella Monte, Italy
Kuala Lumpur, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content