Pen-Y-Fai, Bridgend, CF31 4NG, United Kingdom
#7 of 9 hotels in Bridgend
Guests' ChoiceBased on 787 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
7.9
Staff
8.9
Value for money
7.8
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Julian
United KingdomNa
Lovely old country hotel
Stayed in April 2024
Reviewed: April 4, 2024
Camille
United KingdomTowels could’ve been bigger or a towel bath robe.
Room was very clean very friendly staff.
Stayed in March 2024
Reviewed: April 1, 2024
Stephen
United KingdomNothing
Warm room lovely Deco ,plenty parking nice setting
Stayed in April 2024
Reviewed: March 31, 2024
Devongeordie
United KingdomCould overhear staff talking about food complaints during Breakfast service, though mine was very good, not what a guest wants to hear!
Lovely room with a nice view. Comfortable and well equipped. Good WiFi and Enjoyable Breakfast. Plenty of parking. Pleasant welcome. Sensible price. Thanks.
Stayed in March 2024
Reviewed: March 16, 2024
Diana
United KingdomDon't like the new a la carte restaurant. Very expensive and not to our taste of menu. Much preferred the superb affordable Bokhara indian restaurant. It's a shame it's no longer there. Also lots of changes to decor that I feel are taking away the character of this lovely grade 2 listed building
Liked the room, comfort, atmosphere, and grounds
Stayed in March 2024
Reviewed: March 15, 2024
James
United KingdomThe staff are really friendly and the rooms are big.
Stayed in March 2024
Reviewed: March 12, 2024
James
United KingdomExtremely friendly and welcoming.
Stayed in March 2024
Reviewed: February 26, 2024
Whing-ning
United KingdomThe room was quite dated. There was mould around the windows, and the wallpaper was bubbling. The radiator was tepid, but thankfully, a plug-in oil radiator was supplied. The TV only had terrestrial channels, and streaming was disabled. The updated decor in the communal parts of the hotel also looked out of place with the lovely original features, which was a shame.
Stunning reception and communal areas. You feel like you're staying in a country house on arrival. There's good parking and the grounds have a pond, pet cemetery and lovely views. The restaurant Hiraeth is excellent and would thoroughly recommend it. There is a bar downstairs and a TV room. Also there are a few conference rooms and a banqueting suite for weddings. The bathroom was a room in itself with a huge walk-in shower.
Stayed in February 2024
Reviewed: February 8, 2024
David
United KingdomAll good
Generally warm and comfortable
Stayed in February 2024
Reviewed: February 5, 2024
Callum
United KingdomNothing it was everything that I expected great value for money
Staff were so friendly an helpful
Stayed in February 2024
Reviewed: February 5, 2024
Channel
United KingdomI think everything in there is very Good.
I just stay in there for 3 or 4 hours and then i go check out.. I cant try any services like breakfast and anything.. I hope i have more time in one day..
Stayed in February 2024
Reviewed: January 28, 2024
Michael
United KingdomThis is super fuzzy of me! Some decor bit odd- floating cloud like exposed brick work on walls of a 2nd staircase! Not needed- large space drop a tapestry.- instead paying for bricks and sparkly wall paper! Furniture in bar reception areas too modern can get really cheap antique. It’s a grand old building.
Location-spectacular views. Grind great for Labrador walkies. Room great size & decor for me and my crazy 30kg Labrador Daisy. Daisy gives it 10/10
Stayed in January 2024
Reviewed: January 20, 2024
Ben
United KingdomFamily rooms are located next to the Bridal/honeymoon suite so we were woken at 8am by kids shouting and slamming doors in the corridor. Also, 2 pints at the bar came to £22 which is ridiculous!!
Property and room was very very nice.
Stayed in December 2023
Reviewed: December 18, 2023
Neil
United KingdomJust the bed not quite big enough and not comfy enough.
The venue was excellent with good food and excellent staff.
Stayed in December 2023
Reviewed: December 17, 2023
Lee
United KingdomI think some of the upkeep of decor etc could be better. First impressions count for a lot. Whilt I appreciated the old charm the smaller imperfections could easily be maintained..
Location was tucked away, allowing for peace and quiet. The style was quite unique and quite charming with a bit of quirkiness. The breakfast area was well maintained, and the food was good. It was a shame to hear the restaurant is changing hands , staff and food was great.
Stayed in December 2023
Reviewed: November 30, 2023
Lee
United KingdomRooms were tired. TV didn’t work
Nice restaurant
Stayed in November 2023
Reviewed: November 27, 2023
Paul
United KingdomHotel very cold shower in bathroom very low in water pressure also bathroom very grubby and needs refreshing TV remote not working was reported but was not resolved also inadequate non existent heating
Nice characteristic hotel
Stayed in November 2023
Reviewed: November 23, 2023
Katherine
United KingdomWe were waiting at least 20 minutes for a staff member to check us in. I do understand there was a wedding going on but we do feel this was a long time to be stood around for. The manor is big and we did not hear the wedding until around 1am when the party came up to bed and were screaming and shouting along the corridors, children running back and forth. This put us off going down for breakfast in the morning despite actually already paying for this on top. As we handed back our key card the wedding guests were spilling out into reception as there were so many. Just avoid going whilst there is a wedding.
Our room was huge and spacious. Bathroom was lovely and spa bath was a bonus. Room was fairly clean although carpets were mucky.
Stayed in November 2023
Reviewed: November 11, 2023
Darren
United KingdomNothing.
The staff and the food in the restaurant.
Stayed in November 2023
Reviewed: November 1, 2023
Mary
United KingdomLocation a bit isolated
Friendly staff
Stayed in October 2023
Reviewed: October 27, 2023
Linda
United KingdomDrinks are very expensive and overpriced, and the room rate cost me £150 just for one night.
We attended a family wedding and stayed overnight. Breakfast was delicious, a fry up to order and a choice of cereals, yoghurt and toast. Location of the hotel is beautiful with stunning scenery.
Stayed in October 2023
Reviewed: October 25, 2023
Dave
United KingdomI forgot to report the show head in room 202 needs changing as it leaks down the flex.
Friendliness of the staff and been able to have a laugh with them.
Stayed in October 2023
Reviewed: October 20, 2023
Joshua
United KingdomWeather was not the best so unfortunatly we could'nt look round the grounds which ia obviously no fault of the hotel.
Food was of a high standard and plenty of it too. Waitress was very welcoming and gave brilliant service. Other staff also helpful when needed. Room was very spacious and comfortable.
Stayed in October 2023
Reviewed: October 18, 2023
Sara
United KingdomGreat location and beautiful surroundings.
Stayed in August 2023
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