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19-21 Gt. Marlborough St, Westminster Borough, London, W1F 7HL, United Kingdom
January 15, 2015
눉Hard to find entrance - just a brass plaque indicates you are at the hotel; Electrics in the bedroom were a nightmare!! Five bulbs were not working; the lead to the bedside lamp showed exposed wires; hair-dryer did not work; several sockets were not working; To be fair, maintenance staff repaired most of these defects - but not all! Additional bathrobe was never delivered although requested three times! Breakfast was not included and was expensive; breakfast room was not particularly inviting - we went out for breakfast! Bed was lumpy; Staff in the health spa area looked amazed that hotel guests were using their facility!!
눇Location - excellent; close to Carnaby Street, Soho and virtually next door to the London Palladium; Interesting design in a listed building - formerly a courthouse; bar has 'female cells' including toilets! Main restaurant set in former courthouse with judges bench, witness box etc.; Bedroom and en suite bathroom were spacious
April 24, 2014
눉It had just changed from being a doubletree - not made clear and everything in the hotel (including the final bill) was from the doubletree brand - a shame that the breakfast was too....!
눇Great location if u get the right room....
April 27, 2014
눉The hotel entrance is very shy and needs major updating. As for now one has to carry luggage thru the stairs of a small corridor to get to the lobby. The rooms need better decor, perhaps with less furniture. New carpet is a must. No free wifi in the rooms. Prices should be of a 4 star hotel.
눇This hotel has a great location and an amazing friendly Staff. The rooms are large for London and the included breakfast is very good. The hotel is kept very clean and the bar has the best Mojito in town.
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