Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
141 Cromwell Road, Kensington and Chelsea, London, SW7 4DX, United Kingdom
10 April 2016
눉Booked a quad room 4 months ago and paying in full, we were offered a room in the basement like a tomb, when I refused it they gave us a room on the top floor and was told the lift is out of order and we have to carry our luggage upstairs (60 steps) while negotiating a dozen fire doors. Staff all claim to be on their first day /week at work!! Freezing room with no heating or blankets only a small portable electric heater. One key for a quad room which means we have to all move in and out together.
눇Close to the tube
10 April 2016
눉The radiator had a hole in it and an old brown stain from a leak running down it. Quite unappealing. There was a vent in the wall in the upstairs room which connected to another room. Not nice! We pinned a pillowcase over it but we could still hear noise. Unfortunately , the people in the room opposite were very noisy late at night, coming in and out and banging doors loudly. The sound travelled a lot .
눇The location was great, quite near to Gloucester Road tube station and easy walk to museums and Knightsbridge. The suite was ideal for the four of us and quite comfy. I realise it is basic as good value for money and we just needed a place for the night with busy days sightseeing.
9 April 2016
눉Only one bath towel provided, no handtowel, no shower caps! Taxi ordered through the hotel overcharged us to destination, hotel staff said they would follow up but never contacted us!
눇Only thing going for it was that the location was good.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.