Station Road, Wetheral, Carlisle, CA4 8ES, United Kingdom
#4 of 12 hotels in Carlisle
Guests' ChoiceBased on 2541 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.7
Staff
8.9
Value for money
8.3
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Alan
United KingdomVery little
It was a great stay. Service was brilliant enjoyed the location will return excellent restaurant staff such as Masie she deserves promotion
Stayed in April 2024
Reviewed: April 22, 2024
Brian
United KingdomDespite a large car park, there was nil spaces on our arrival due to patrons of the leisure club picking up children from swim sessions.
Stayed in April 2024
Reviewed: April 22, 2024
Susan
United KingdomWe arrived to be told that they had a wedding and would be noisy, and it was until midnight. We asked for a quiet room which was a waste of time. If we had been told we definitely would not have booked. Paid money to get no sleep.
Food lovely and staff were friendly.
Stayed in April 2024
Reviewed: April 21, 2024
Mary
United KingdomMissing hot chocolate Didn’t like the bar area. Not a great variety of food for dinner. And desserts very expensive £8
Breakfast nice Asked for hot chocolate girl said as soon as I get a minute I will get it. But never did
Stayed in April 2024
Reviewed: April 21, 2024
Jan
United KingdomBreakfast wasn't very warm and slightly undercooked for our taste.
Location was perfect. Dog friendly room, clean, warm and comfortable. Included dog bed and dishes.
Stayed in April 2024
Reviewed: April 21, 2024
Sue
United KingdomLimited conservatory menu.
Great breakfast.
Stayed in April 2024
Reviewed: April 20, 2024
Niall
United KingdomNoisy shower pump from next door room
Good gym
Stayed in April 2024
Reviewed: April 16, 2024
Ana
United KingdomFitness classes started shortly before 8am on a weekend, and you can hear it loud and clear in your room. No chance of sleeping beyond that. The shower had barely any water pressure and shower head didn't hold in place. I did tell the reception staff and they took note to fix it.
Spacious rooms and comfortable beds. The fitness facilities are really nice. Polite and helpful staff, especially the breakfast staff. Very good breakfast.
Stayed in April 2024
Reviewed: April 15, 2024
Jason
United KingdomParking can be difficult, especially during the evenings due to the Gym.
Location & facilities are great.
Stayed in April 2024
Reviewed: April 12, 2024
Jennifer
United KingdomSpa not on first night, showers were cold in pool area. Food wasn't great.. chips undercooked .. lasagne burnt and hard .. not expected from a 4star tbh.
Lovely hotel, comfy bed.
Stayed in April 2024
Reviewed: April 11, 2024
Anna
United KingdomRoom was a little too warm.
Very comfortable bed, excellent quality furnishings, bedding etc. Delicious breakfast. Pleasant and helpful staff.
Stayed in April 2024
Reviewed: April 9, 2024
Karen
United KingdomHoliday
Stayed in April 2024
Reviewed: April 7, 2024
Paul
United Kingdomwell to be honest the staff are brilliant, helpful and the hotel it self is lovely im a easy going person and this is a good place to visit
well the evening meal of fish and chips was wonderful and the breakfast lovely the bedroom was very clean and they even put in a dog bed and water bowl to be honest
Stayed in April 2024
Reviewed: April 6, 2024
Andrew
United KingdomPrices were a little high.
Lovely swimming pool. Overall cleanliness and attention to detail were great.
Stayed in April 2024
Reviewed: April 4, 2024
Susan
United KingdomWe had to ask for refills for the tea, milk etc in our room. They were not refilled automatically. We were bombarded with emails before our visit. I think the same one was sent five times. It was a welcome email, info about the hotel and advice to book a table in the restaurant or bar. I did this and was then pestered to confirm the booking more than once.
The room was comfortable. The breakfast was brilliant. There was a huge choice and everything was delicious.
Stayed in March 2024
Reviewed: April 4, 2024
Clare
United KingdomThe first room we had the tap & radiator in the bathroom were broken. We did mention it and straight away were offered to move rooms, but it was a minor inconvenience really, so we said we were fine, but the room was actually really noisy as we could hear the floorboards squeak everyone someone walked past or moved in the upstairs room, and there was intrusive noise, which we think may have been from the bar below, but possibly someone's TV in the next room, so we didn't sleep too well the first night.
The hotel and room were really clean, the staff were friendly, and the leisure complex was a lovely addition. The location was perfect for us visiting family in Carlisle. We will stay again on our next visit. We were offered to move rooms when we mentioned the tap and radiator were broken, but as it was a minor inconvenience we declined, however, having found the room to be noisy overnight, we asked to move in the morning and were given a different room on the next floor up, which, although smaller, was much quieter for us.
Stayed in March 2024
Reviewed: April 4, 2024
James
United KingdomNo lifts to bedrooms
Lovely breakfast nice hotel
Stayed in March 2024
Reviewed: April 2, 2024
Heather
United KingdomRooms could do with air conditioning.
Room was recently refurbished and very clean. Pool facilities were clean and spacious.
Stayed in March 2024
Reviewed: April 2, 2024
Kerry
United KingdomLovely location, rooms & spa facilities
Stayed in April 2024
Reviewed: March 30, 2024
Stuart
United KingdomThe drinks and food in the bar are quite expensive
Nice rooms, good location , great spa and great breakfast, one of the best I have had
Stayed in March 2024
Reviewed: March 29, 2024
Claire
United KingdomRailway station is right behind the hotel which can be loud but would not stop me staying again.
Staff are extremely helpful, great customer services. Room clean and comfortable.
Stayed in February 2024
Reviewed: March 29, 2024
Katy
United KingdomA bit disappointed with the bed, just a little small and soft for us, a bit noisy at night (guests returning to their rooms). And the bacon for breakfast was not what we were expecting.
We thought the location was amazing, staff incredible helpful. The food was absolutely delicious, hope we can return. Visit it if you can, enjoy the facilities and soak up the atmosphere. Meet some lovely locals and other guests.
Stayed in March 2024
Reviewed: March 27, 2024
Ryan
United KingdomWe booked a room with a Jaqcuzi bath that did not work and there was an issue with the bathroom which meant we had to move rooms , was not up to the same standard as original room booked and felt let down
The room we originally booked was amazing , great staff and food wonderful , great location
Stayed in February 2024
Reviewed: March 24, 2024
Robert
United KingdomWas hoping for kippers for breakfast but not available. Disappointed but not a deal breaker! Minor point. Breakfast more limited from what I recall on previous visits albeit some years ago.
Welcoming, good food, friendly staff, swimming pool, hotel location. Sensibly priced and good value. Would recommend.
Stayed in March 2024
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