Western Avenue, Ealing, London, W5 1HG, United Kingdom
#510 of 1,010 hotels in London
Guests' ChoiceBased on 1455 hotel reviews
7.9Cleanliness
8.5
Comfort
8.4
Location
7.8
Facilities
8.1
Staff
8.5
Value for money
7.7
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Remy
Indonesianothing
spacious room , lot of choices for breakfast
Stayed in April 2024
Reviewed: 24 April 2024
Kathryn
United KingdomRoom was very spacious and well equipped
Stayed in April 2024
Reviewed: 23 April 2024
Raimondi
United KingdomI disliked nothing, it was all good
location
Stayed in April 2024
Reviewed: 23 April 2024
Tim
United KingdomGetting room temp right was tricky
The bar staff in particular were great - friendly and good service
Stayed in April 2024
Reviewed: 21 April 2024
Fellinger
NetherlandsWe found it a tad bit strange that we had a room for someone with a disability, but other than that we had an a amazing time
It was really good. Amazing location across from a underground station in the central line. The breakfast was amazing (maybe a litlle heavy, but in a good way)
Stayed in April 2024
Reviewed: 18 April 2024
Angella
United KingdomThe staff are friendly and ready to help and go the extra mile to ensure customer satisfaction.
Stayed in April 2024
Reviewed: 15 April 2024
Tony
United KingdomNot being able to open the windows
Good room only problem you couldn't open the windows food was excellent staff friendly and helpfull
Stayed in April 2024
Reviewed: 14 April 2024
Armstrong
United StatesThat breakfast wasn’t included for the price but their other location in reading offers breakfast with a lower cost
It was clean and they give you free refreshments!
Stayed in April 2024
Reviewed: 8 April 2024
Peter
United KingdomThe full hotel experience was excellent. Evening meals and breakfasts were really nice
Stayed in April 2024
Reviewed: 7 April 2024
Chris
United KingdomThe neighbourhood is a little run down but location is great for getting to the city centre.
Bedroom was very quiet for the location. Bed was very comfy. Best sleep in a while. Parking was essential but cant be booked in advance.
Stayed in April 2024
Reviewed: 1 April 2024
M
United Kingdom.
.
Stayed in March 2024
Reviewed: 31 March 2024
David
NigeriaThe safe box initially did not work; but this was quickly fixed by hotel.
The room was very clean. The cleaning team did a fantastic job. The amenities were functional.
Stayed in March 2024
Reviewed: 26 March 2024
Tod
United KingdomThe EV charger was not working.
Room, sleep, breakfastI was unable to charge my
Stayed in March 2024
Reviewed: 24 March 2024
Mchael
United KingdomI was told my parking was free and then was charged £19.99!
Modern feel and easy location over the motorway/dual carriageway.
Stayed in March 2024
Reviewed: 24 March 2024
Steve
United KingdomVery good hotel in a very good location. Room was clean and comfortable
Stayed in March 2024
Reviewed: 21 March 2024
Tomáš
SlovakiaVery nice accommodation, pleasant staff, good place near to metro station. The big advantage is a restaurant and bar in the hotel. Very tasty meal by the way :-).
Stayed in March 2024
Reviewed: 19 March 2024
Greg
United KingdomPerfect for the underground and lovely breakfast
Stayed in March 2024
Reviewed: 17 March 2024
Lachezar
BulgariaN/A
Breakfast was nice and connections to the city
Stayed in March 2024
Reviewed: 11 March 2024
Marko
FinlandThe water bottle in the room was pretty funny. Nice bottle, but inside it self-made bubbly tap water.
Breakfast was pretty typical british breakfast. Would have loved something green like cucumber or salad in the morning.
Stayed in March 2024
Reviewed: 3 March 2024
Lucian
RomaniaVery close to the underground station
Stayed in February 2024
Reviewed: 27 February 2024
Ashley
United KingdomNo toilet brush
Clean great staff
Stayed in February 2024
Reviewed: 18 February 2024
Elizabeth
United KingdomIt was cold, although we were given a heater, it took long for the room to get heated.
Everything, the staff were very friendly especially Rama.
Stayed in February 2024
Reviewed: 31 January 2024
Mohammadreza
United KingdomThe Car park was not free and you have to pay £18 every night. The mattress was not the best also that we expect something more firm in hotles like this.
Everything was satisfactory for the price paid. The room was spacious, equipped with a desk and chair for work, and kept clean. Despite being located far from central London, it is very close to the underground, allowing for easy access to the city center within half an hour.
Stayed in January 2024
Reviewed: 19 January 2024
Jarda
Czech RepublicSmall things like double bed is to much bumpy, missing toilet brush. Nothing what would disturb us a lot. We would appreciate some major light in the room, there is only a few minor ones.
Second visit of this hotel. Good location for the price (near underground Hanger lane), very good breakfast, staff friendly and helpful. They changed our initial order but. It was improvement.
Stayed in January 2024
Grantham, UK
Guangzhou, China
Tavascan, Spain
Himare, Albania
Palekastron, Greece
Mombetsu, Japan
Saint-Férréol-les-Neiges, Canada
Alghero, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content