1 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom
#420 of 1,008 hotels in London
Guests' ChoiceBased on 2259 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.5
Facilities
8.2
Staff
8.4
Value for money
7.5
Free WiFi
8.5
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End of dialog contentReviewed: 23 April 2024
Yahya
Saudi ArabiaThe sound isolation between rooms
The location is amazing
Stayed in April 2024
Reviewed: 23 April 2024
Stefan
United KingdomThe food in the hotel bar on the Sunday night was not great, cold and took a long time to come out. But we had a good night with drinks which made up for it
Really good atmosphere in the lobby, clean place and attentive staff
Stayed in April 2024
Reviewed: 22 April 2024
Joanne
United KingdomThe lift system. It was a busy hotel and the lift system was quite lengthy at times.
The staff were extremely helpful and professional. The hotel was clean with all that was needed available.
Stayed in April 2024
Reviewed: 22 April 2024
Effie
Cyprus"location", and "breakfast"
Stayed in March 2024
Reviewed: 22 April 2024
Sigridur
IcelandThe shower facility was not as exspected, annoying showerhead, the water came cold right on you when you turned it on, no way to get around it while trying to fixing the heat, and no handshower. Noise from the hallway because the door was not tight - one could see through the gab around the door into the hallway. The food at the hotels resturant was not good, got row hamburger and things ware not very taysty.
The room was cleen and the beds comfortable. All the staff was polite and nice.
Stayed in April 2024
Reviewed: 22 April 2024
Marcelku
BelgiumFinally, a hotel where the room temperature is under control with a silent airco
Stayed in April 2024
Reviewed: 21 April 2024
Aziza
United Arab EmiratesLost my skirt
Location and staff
Stayed in April 2024
Reviewed: 21 April 2024
Hilal
OmanThe location of the hotel is convenient. It's next to Oxford Street, Hyde Park, and Edgware Road.
Stayed in April 2024
Reviewed: 21 April 2024
Wolfgang
GermanyBathroom too small for two people , wash basin too close to toilet seat with hard edges, danger of hurting yourself - also burns on heating rail possible because of tight space. No hand shower, shower head from above only, handle underneath shower. When opening you're hit by cold water. It takes a little time until you get warm water. Electric tooth brush can only be charged when the lights are on. Displayed TV channels in German not available or disrupted.
Location is excellent and close to public transport, breakfast plenty and ample choice, room size ok , comfortable bed and bedding. Excellent Wifi.
Stayed in April 2024
Reviewed: 21 April 2024
Molly
IsraelWe did not like our room - Dusty room, small beds, A/C not working properly, storage space is not compatible with the number of guests staying (sufficient for 1-2 people max, it was a "Gold Family Room" for 4 guests). Location not great for London night life, not walking distance from west end. Not a friendly area to walk alone at night (for women traveling alone).
Location is good for shopping. Breakfast was great, Staff were very nice and accommodating. There is a grocery store right in front of the hotel which is convenient for late night snacks. All together - cute hotel. Not bad. We enjoyed our stay but probably will not return. Staff is very pleasant and helpful. Great location for Oxford street/Bond street shopping. Not ideal for evenings at the theatre. Rooms are nice in general but when examining the details - here is where the hotel fails. The room could be cleaner (my dust allergy was acting up every evening on returning to the room). Also - no storage. Only 2 small drawers, a shelf and a little hanging space, not nearly enough for a family room. Minibar was included in room price. Beds are small (140cm wide). Last comment is about the air-conditioning - the room was too hot no matter how low we set the A/C. We were staying in a "Gold family room" which should of had 2 large double beds, we were expecting at least queen size. Breakfast is very good: full cooked breakfast as well as fruit, fresh vegetables, pastries and more. Lobby is very lively, there's loud live music, mostly pop style. Was not to our taste, but we can see how this would appeal to certain crowds. Some rock music would have been nice. Why not return? Too loud in the lobby, too far from the west end, not pleasant area to walk in after shops close, dusty rooms.
Stayed in April 2024
Reviewed: 21 April 2024
Lisa
United KingdomAll ok
Lovely room and bentwood a complimentary mini bar!
Stayed in March 2024
Reviewed: 21 April 2024
Isobel
United KingdomLocation excellent
Stayed in April 2024
Reviewed: 20 April 2024
Sumaiya
Omanrooms and bathroom too small breakfast not much options
the location very close to Oxford and hyde Park many restaurants near by and the underground station , Safety in the hotel
Stayed in April 2024
Reviewed: 19 April 2024
Zainab
United Arab EmiratesHotel smell
Good Loction
Stayed in April 2024
Reviewed: 19 April 2024
Roderick
IrelandN/A
great fun hotel with lovely staff and we really enjoyed the music acts.
Stayed in April 2024
Reviewed: 19 April 2024
Emiko
BrazilI had a problem on check in but it was resolved quickly
Very comfy , I loved the design
Stayed in April 2024
Reviewed: 18 April 2024
Sarah
United KingdomThe breakfast. It was like a cattle market, not a very pleasant experience
The location of the hotel
Stayed in April 2024
Reviewed: 18 April 2024
Amalia
SwitzerlandThe bathroom is too small.
Room very nice, location amazing, the hotel lobby is very cool and fun! We really had a good time.
Stayed in March 2024
Reviewed: 18 April 2024
Sarah
GuernseyN/A
The location and facilities were great and the staff were very friendly.
Stayed in April 2024
Reviewed: 18 April 2024
Bobby
United KingdomNothing
Location and overall hotel
Stayed in April 2024
Reviewed: 18 April 2024
Dana
KuwaitRoom service
Location
Stayed in April 2024
Reviewed: 18 April 2024
Hamad
QatarToilet too small
Location and staff
Stayed in January 2024
Reviewed: 18 April 2024
Roberto
ItalySmall room, little bit expensive
Perfect location, friendly staff, cool hotel, facilities, breakfast
Stayed in April 2024
Reviewed: 18 April 2024
Mr
United KingdomRoom was very small
Good location. Offered a different experience to other hotels.
Stayed in April 2024
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