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Extra Services, A14/M11, Boxworth, Cambridge, CB23 4WU, United Kingdom
12 September 2015
11 September 2015
눉Not really a complaint, but the heating took a long time to warm the room and made a lot of noise. Old fashioned radiators might have been better!
눇Much improved layout upon arrival. V pleasant staff. Room was also much better. Fresh and clean with good facilities.
11 September 2015
눉Although we had booked for a family of 4 only 3 beds were made up. There was a spare duvet in a dirty cover in the wardrobe and pillows without cases. Although we requested further bedding this was not forthcoming and then when we returned to the desk for a second time we were told they had tried to contact us by phone but the phone was not plugged in. It took more than an hour to get the additional bedding which we had to get ourselves and then make up the bed ourselves. It was late at night and the staff were not helpful or concerned that we needed to get our children in to bed. We were very tired and disappointed. The tea tray was not clean either, and it felt like the room had not been properly cleaned or prepared for our stay. The staff in the morning were more helpful.
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