Very comfortable light filled ground floor double room in main building - garden view appreciated. Excellent housekeeping with squeaky clean bathroom - good towels. Ambience of hotel is pleasant with a decor which is a blend of the old with new. Rather good photographic prints of the property, which has an interesting back story ,when a private residence can be found on the walls - worth a second look. All staff encountered very pleasant and table service particularly good. Food - good :)

Stayed in March 2024

If I had to be picky, the one thing that I would definitely change is the provision of tea bags in the rooms. Our drinks tray included only 2 English breakfast tea bags. There were 2 others but they were decaffeinated and this really does not hit the spot with me!

We had a twin room on the ground floor. It was very big and exceptionally clean. Details such as how the complimentary tea/coffee tray was laid out in the room showed that the staff are well trained with an eye for detail. From the greeting on arrival to that on our departure, we found the staff impeccable in both their manner and their attire. The breakfast was well laid out and very good. We stayed just one night as were attending a funeral nearby, but we would have liked to have stayed longer. The whole hotel is very well laid out and extremely well run.

Stayed in April 2024

The outside space the pool decking etc

Stayed in March 2024

The service was excellent which made the stay perfect.

Stayed in March 2024

Lovely hotel and room was clean . Breakfast was nice. Staff really helpful and friendly

Stayed in March 2024

There isn't anything we didn't like.

Staff were super friendly and was very accommodating when we arrived earlier than our check in time. Our room was a great size, clean with a great view! Room 214.

Stayed in March 2024

Not a complaint, however, a safe in the room would give more peace of mind.

Staff were very friendly and helpful. Big open car park. comfortable bed and light and airy room.

Stayed in March 2024

Very dated old fashioned decor and soft furnishings very dated. The building itself is absolutely stunning full of character.

The building, the rooms and communal areas and restaurant were very dated . However, the staff more than made up for this and were wonderful from the reception staff to the waitresses in the restaurant and bar area . They were friendly, professional and attentive . It was the staff that made our stay . Without them we would nt return. As the hotel does need an update .

Stayed in February 2024

Bath was so small for us , and too hot when we went to bed because irs heating on

Nice place, the staff friendly

Stayed in March 2024

Nothing really.

Room was just what we needed. Hotel gave us a quiet room as requested. Staff could not have been friendlier. Breakfast was good (though would have liked more fruit).

Stayed in March 2024

The rooms could be improved. There should be a hand rail in the shower. The chair in front of the dressing table does not fit into the gap, so it's always in the way, especially at night.

Staff, breakfast, bar, building, location.

Stayed in March 2024

The bathroom could be improved. it was difficult to get in and out the bath as the glass shower sceen was quite big so there wasnt much room to manouvre into the bath.

The hotel was comfortable and staff very friendly

Stayed in March 2024

Nothing to criticise

Everything went well the staff made us feel very welcome

Stayed in January 2024

There was nothing not to like

The facilities at the hotel were very good, the breakfast was excellent. The room was clean and comfortable.

Stayed in February 2024

It's a bit dated but very clean and the staff are excellent

Location and excellent staff.

Stayed in February 2024

The bath,/ shower was really filthy, a thick layer of dust had been missed.

Location good, didn't have breakfast.

Stayed in January 2024

Nothing, the hotel was great for us.

A great full English breakfast. We also had a couple of bar meals which were fresh, tasty and served with little waiting time. We used the hotel as a base for a trip to ABBA Voyage on the Sunday and stayed on for a football game at Dagenham on the Tuesday. Great location for both

Stayed in February 2024

Shower ran hot and cold for some reason in room 125, bathroom quite cramped.

Friendly and welcoming

Stayed in January 2024

The terrible smell in the reception, bar & dining room

Friendly staff, clean comfortable rooms, lovely breakfast

Stayed in February 2024

Nothing, really

overall package

Stayed in January 2024

Gym is too cold to use in the winter, I wouldn’t bother

Staff were friendly, comfortable room and a welcoming environment

Stayed in January 2024

Loved the breakfast, staff very friendly.

Stayed in November 2023

I used the Gym a number of times during my stay, the equipment needs updating desperately and is limited although 24 hour access was a bonus. The treadmill belt slipped if you tried to run too quickly and some of the machinery needed maintenance.

The room cleanliness and Christmas decoration was excellent and well above what I normally experience whilst travelling for work. I asked for sweet potato fries and was told no, a bit unusual and the evening meals were not what I would expect, Breakfast was spot on choice and quality excellent.

Stayed in November 2023

Our shower was very low and was hard to use for a 6 foot tall person. The car park was a long way from the front entrance in the rain and with someone who couldn’t walk well.

It was quite stylish and the staff were very friendly. The bedroom was very nice. The hotel even managed to organise an accessible room with fewer steps. The atmosphere of the hotel was warm and inviting. The bar food was good.

Stayed in December 2023