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Chichester Street, Westminster Borough, London, SW1V 3LX, United Kingdom
31 May 2016
30 May 2016
눉Strong smell of fresh paint, made me feel very sick and ruined the following day. We were given a double bed, though we requested two singles- I don't want to share a bed with my 23 year old daughter! Cold tap in "kitchen" not working Hot water in shower very poor Staff very insincere, smiling but not interested in listening to customers Being asked for security deposit, not indicated on booking, and being told it won't be refunded for about 5 days Miserly amount of cutlery, plates, saucepans ,etc I won't be back!
30 May 2016
눉Our 3 night stay was over £200 per night for which we expected a reasonably high standard. But it wasn't to be...first impressions were that the photos online did not represent the 1 bed apartment we were given, which was drab and uninspiring. Here are my 3 main complaints from our stay: 1)The kitchen area may as well not have existed - it certainly wasn't large enough to try and prepare any food in, the most you could hope for was to successfully heat up a microwave meal! And that couldn't be purchased from the sad excuse for an 'on site shop' which was quite literally a corner shop, not even open in the evenings! Closest option to buy food was Tesco (10min walk). And closest restaurants were also about 10 min walk. 2) We had workman drilling right outside our room on the first afternoon, which finally stopped after 2 phonecalls to reception. Neither time did the receptionist apologise for the disturbance or call me back as requested to advise if any further work would be going on the following day (since i was having an operation and really didn't want to be woken up by drilling when trying to recover). 3) Finally the on site restaurant was a huge disappointment. Our dinner (since we couldn't cook in our room) was uninspiring and expensive. Part of our order was forgotten and no attempt was made to rectify this with any urgency. Staff were not, in our opinion worthy of any tip yet 12.5% was automatically added to the bill. And what frustrated me the most for an apartment complex was that none of the food was available to take away (surely a missed opportunity). They wouldn't even do us a dessert to take away after our main. In summary for the excessive cost i can't see why anyone would consider staying here for leisure. No doubt it is all business guests whose companies pay and who use it for convenience (our reason for staying here was simply it's close proximity to the hospital).
눇The only positive was the large on site gym.
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