Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, E16 1RH, United Kingdom
#467 of 1,010 hotels in London
Guests' ChoiceBased on 3873 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.2
Facilities
8.2
Staff
8.6
Value for money
7.6
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 April 2024
Justin
United KingdomThe building work nearby is a slight inconvenience but otherwise no complaints.
Location is great in relation to the Excel center. It's a clean and comfortable hotel and the staff were great.
Stayed in March 2024
Reviewed: 17 April 2024
Said
United KingdomA lot of road work
Parking place of hotl
Stayed in April 2024
Reviewed: 17 April 2024
Andrew
United KingdomExpensive price Breakfast was too busy
Standard Hilton, ideally located for the excel. Good transport links close by.
Stayed in March 2024
Reviewed: 15 April 2024
Angie
United StatesBar staff were rude and food is overpriced and not good.
Beds were comfortable and it's easy to get to and from the Excel.
Stayed in April 2024
Reviewed: 15 April 2024
Tracey
United KingdomTrying to book for next year but unavailable
Good hotel close to where we needed to be.
Stayed in March 2024
Reviewed: 15 April 2024
Andrew
United KingdomNoisy aircon, couldn't switch it off
Great location for ExCel. Friendly, helpful staff.
Stayed in April 2024
Reviewed: 13 April 2024
Leo
United KingdomNo drinking water provided after the first day of stay!! I had to collect it from the reception which I thought was rather odd.
The room was comfortable and clean.
Stayed in April 2024
Reviewed: 13 April 2024
Paul
United KingdomThe coffee machine in the room did not work. The hallway outside the room was noisy
The room was spacious and comfortable
Stayed in April 2024
Reviewed: 10 April 2024
Anne
DenmarkLarge breakfast buffet
Stayed in April 2024
Reviewed: 5 April 2024
Richard
United KingdomExcellent breakfast
Stayed in March 2024
Reviewed: 5 April 2024
Graham
AustraliaWas quite noisy and some staff were a bit slow
Location excellent and both evening meal and breakfast were very good
Stayed in April 2024
Reviewed: 4 April 2024
Katie
United KingdomStaff booked us a taxi that over charged massively! Use an UBER!!
Great clean modern room Comfy bed
Stayed in March 2024
Reviewed: 4 April 2024
Rashedur
United KingdomThe TV did not work properly, would constantly disconnect from the aerial, very frustrating Tried to connect TV to wifi but no luck with that either
The room was very clean and spacious
Stayed in March 2024
Reviewed: 4 April 2024
Tracy
United KingdomThe bloody mary cocktail was not made properly - too much lemon juice.
It was a very pleasant stay for the evening.
Stayed in March 2024
Reviewed: 3 April 2024
Anne
SpainThe Late Night Bar is not late night anymore ( closed 11.30 all nights ) . Previously was open till 1 Am which suited after going to concert at O2 .. Will check next time .. if not late night , I will find another hotel with late night bar
Staff very nice
Stayed in March 2024
Reviewed: 3 April 2024
Scott
United KingdomHad to switch dates from a previously booked Christmas time stay to the beginning of March, but hotel was unable to refund the difference. Paid in full up front to keep the price down as much as you can in December, so essentially paid Christmas rates for a March stay - which we knew and accepted. I just don't believe the whole 'there's nothing we can do, sir'. If they wanted to, they could have. Enjoyed stay never the less.
Room was exactly as expected. Clean, spacious and comfortable.
Stayed in March 2024
Reviewed: 3 April 2024
Cyril
United KingdomN/A
Clean facilities
Stayed in March 2024
Reviewed: 2 April 2024
Vamsikiran
United KingdomNil
Everything
Stayed in March 2024
Reviewed: 1 April 2024
Scott
United KingdomUncomfortable beds
Friendly staff
Stayed in March 2024
Reviewed: 1 April 2024
Prashant
IndiaNothing as such
Customer service
Stayed in March 2024
Reviewed: 29 March 2024
Ben
United KingdomParking limitations wasn't made clear and lead to a parking fine
Warm cookie on arrival! Breakfast was good with lots of choice
Stayed in March 2024
Reviewed: 29 March 2024
Jan
United KingdomThe front desk staff was apathetic. The shower was filthy and not fully functional.
Comfy beds and tasty breakfast.
Stayed in March 2024
Reviewed: 25 March 2024
Raymond
United KingdomPaying for parking in an area where it was not necessary
Staff
Stayed in February 2024
Reviewed: 25 March 2024
Alan
United KingdomIt was embarrassing when we arrived at hotel as they said our reservation wasn’t on there system and asked us when we had booked it with yourself and we needed to show our reference no.
The location is perfect for central London
Stayed in March 2024
Belo Horizonte, Brazil
Rettenberg, Germany
Sedgefield, South Africa
Puerto Villamil, Ecuador
New Delhi, India
Dubrovnik, Croatia
Neve Zohar, Israel
Lima, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content