New Street, Henley on Thames, RG9 2BP, United Kingdom
#5 of 7 hotels in Henley on Thames
Guests' ChoiceBased on 1357 hotel reviews
8.1Cleanliness
8.7
Comfort
8.8
Location
9.4
Facilities
8.3
Staff
8.8
Value for money
7.7
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Owen
United KingdomThe car-park. Understand that this is a listed building, but trying to manoeuvre was very difficult given the pillars etc.
Amazing size of room. Very comfortable bed. Loved the l’Occitane handwash/shower gel. Appreciated the green approach to servicing our room. Views of river, although had to duck round desk etc to see out properly. Easy to reach town centre and riverside.
Stayed in April 2024
Reviewed: April 23, 2024
Pamela
United KingdomParking.
The twin room was very big and comfortable. The bar was attractive and welcoming.
Stayed in March 2024
Reviewed: April 20, 2024
Monica
United KingdomStaff patient and outstanding
Stayed in April 2024
Reviewed: April 16, 2024
Trevor
United KingdomBathroom could have been cleaner. The bed was unsatisfactory.
Location was good. No breakfast. We had the Sunday dinner which was very good.
Stayed in April 2024
Reviewed: April 13, 2024
Stephen
United KingdomThe room had no window view
Location bril good food staff lovely
Stayed in April 2024
Reviewed: April 10, 2024
Alextran
United KingdomSpacious room. Under-floor heating in the bathroom is a big plus.
Stayed in April 2024
Reviewed: April 8, 2024
Paul
United KingdomParking. Tricky parking spaces and was extra cost.
Helpful, friendly and welcoming staff
Stayed in April 2024
Reviewed: April 8, 2024
Philip
United KingdomLighting on room could have been better. Quite a long climb to second floor, but I realise that no lift was available.
Friendly staff and warm welcome. Comfortable room and excellent breakfast.
Stayed in April 2024
Reviewed: April 7, 2024
Dominic
United KingdomThe room was dirty in places, some of the light fittings didn’t work and were falling out. The room didn’t have a smart tv or any ability to stream/connect. There was no fridge in the room. When the room above flushed or showered of emptied the bath the noise was quite intrusive. Worst of all was the AC did not work which led to a very uncomfortable first and second night - all noise and no cooling.
A really creative repurposing of a lovely old building. Loads of character and lovely decor throughout. The room was great and large and the bathroom was an amazing space. Breakfast and the service in the property were brilliant.
Stayed in April 2024
Reviewed: April 2, 2024
Lucy
United KingdomThe cold chips with our dinner!
Comfort and cleanliness, friendliness and efficiciency of staff
Stayed in April 2024
Reviewed: March 31, 2024
Kenneth
United KingdomNo lifts and car park is a squeeze
The location, the bistro
Stayed in March 2024
Reviewed: March 30, 2024
Laura
United KingdomN/a
Parking at hotel
Stayed in March 2024
Reviewed: March 25, 2024
Graham
United KingdomFree parking
Staff excellent
Stayed in March 2024
Reviewed: March 25, 2024
Mark
United KingdomLittle parking and hotel parking hard to find . Location perfect
Rooms huge
Stayed in March 2024
Reviewed: March 24, 2024
Julie
United KingdomCouldn't park at the hotel as no spaces left and furniture in rooms could do with updating, looked a bit worn out.
Good location. Great room with lovely monsoon shower and freestanding bath . Great breakfast with plenty of choice. We booked an evening meal in the restaurant and had the taste du vin menu with wine pairing which was great
Stayed in March 2024
Reviewed: March 23, 2024
Pump
United KingdomOur bathroom was extremely dusty and had quite thick dust and cobwebs on the wall. I did mention this to reception when we checked out so that it could be cleaned for the next guests,
Friendly staff
Stayed in March 2024
Reviewed: March 20, 2024
Sue
United KingdomLocation is great, building is beautiful, rooms fairly comfortable,
Stayed in February 2024
Reviewed: March 18, 2024
Debbie
United KingdomLovely room, comfortable bed, great cocktails
Stayed in March 2024
Reviewed: March 14, 2024
Richard
GuernseyEvening menu a bit predictable,if you didn’t like a steak the choice wasn’t great.
Breakfast was served by a pleasant helpful lady who was on the ball. Good choice and no shortage.
Stayed in March 2024
Reviewed: March 14, 2024
Gillian
United KingdomNoise outside the room in the middle of the night. Soundproofing was not good.
Comfortable and large room with good size bathroom and excellent shower.
Stayed in March 2024
Reviewed: March 14, 2024
Lisa
United KingdomThe location and the building
Stayed in March 2024
Reviewed: March 11, 2024
Robert
United KingdomStairs
Style
Stayed in March 2024
Reviewed: March 7, 2024
Ian
United KingdomA couple of staff at breakfast could’ve smiled / been more friendly. One waiter at the evening meal seemed rather nervous and hovered around the table a bit too much, which I found rather intrusive, please don’t keep asking if our meal is ok, once is enough.
The lounge and bistro area were very comfortable and well designed giving an aura of class. Service was largely excellent, the bar staff particularly.
Stayed in March 2024
Reviewed: March 6, 2024
Robert
United KingdomNothing
Very characterful ,comfortable and great food.
Stayed in December 2023
Sami, Greece
Sangolquí, Ecuador
Belorechensk, Russia
Lima, Peru
Târgu Jiu, Romania
Shalfleet, UK
Uluwatu, Indonesia
Bangkok, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content