Thames Street, The Quay, Poole, BH15 1JN, United Kingdom
#6 of 14 hotels in Poole
Guests' ChoiceBased on 1351 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.5
Staff
9.1
Value for money
7.6
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 25, 2024
Philip
United KingdomThe room was cold and right by the road and the front door which made it noisy and not very private.
Great location and food was excellent. Bathroom was great.
Stayed in March 2024
Reviewed: March 22, 2024
Paul
United KingdomHad a noisy extractor quite close and veranda was not very clean.
Lovely large room with added veranda as a bonus. Comfortable bed and good bathroom with super shower
Stayed in March 2024
Reviewed: March 21, 2024
Nicholas
United KingdomSome of the younger staff need to be more communicative but other than that this is a very good hotel.
Staff were friendly and helpful. Our evening meal and breakfast were excellent. The atmosphere in the hotel is relaxed, welcoming and comfortable.
Stayed in March 2024
Reviewed: March 20, 2024
Phillip
United KingdomHad to move room due to noisy location, but the hotel did move us to a quieter location.
Breakfast very nice, Hotel well located
Stayed in March 2024
Reviewed: March 18, 2024
Martin
United KingdomParking
The location. Helpful staff.
Stayed in March 2024
Reviewed: March 18, 2024
Dan
United KingdomOnly negative I had was it was reasonably noise at night but that’s luck of the draw really and down to the guests rather than the hotel.
Everything, stunning place and immaculate in every way. Staff very helpful and knowledgeable and couldn’t do enough for you. I stayed with my seven year old son as a short getaway and we both. Evening meal was excellent as was the service, room service breakfast was perfect and very prompt on the timing.
Stayed in March 2024
Reviewed: March 18, 2024
Andrew
United KingdomAs an old building there are lots of stairs, not a problem for us but could be tricky for some .
Very good location for old Poole , lots of pubs , restaurants nearby . Great ambience and friendly staff
Stayed in March 2024
Reviewed: March 18, 2024
Halwaine
United KingdomI was a bit disappointed to move room because of the smell of damp
The staff was very helpful
Stayed in March 2024
Reviewed: March 16, 2024
Claire
United KingdomOur bedroom was separate from the main hotel and it was cold. Also it cost £180 a night for the room and this cost did not include breakfast which I think is expensive.
The location
Stayed in February 2024
Reviewed: March 14, 2024
Paul
United KingdomParking
Location and staff
Stayed in March 2024
Reviewed: March 2, 2024
Maureen
United KingdomBedside lamp and one other room lamp not working Charge for dog excessive!
Location and lovely large room… very comfortable bed
Stayed in March 2024
Reviewed: February 24, 2024
Howard
United KingdomThe fun bar and eating area which was dog friendly
Stayed in January 2024
Reviewed: February 24, 2024
Yue
United KingdomGreat location, friendly staff
Stayed in February 2024
Reviewed: February 20, 2024
Lisa
United KingdomThe steep stairs in the Mill House.
Property was lovely. Service very good. Shower was fabulous but VERY hot! Bed sheets were amazing
Stayed in February 2024
Reviewed: February 16, 2024
Merl
United KingdomShower looked like an abattoir Long walk to the room from reception
Very Central Big room comfy bed Helpful staff
Stayed in February 2024
Reviewed: February 16, 2024
Stephen
United KingdomRoom was noisy from other rooms and corridor. Anyone above who used the en-suite we could hear.
Great position near the quay and lots of bars and restaurants.
Stayed in February 2024
Reviewed: February 16, 2024
Rosalind
United KingdomParking on site is very limited. The hotel comprises a number of town houses with bedrooms away from the main facilities.
It’s location was excellent. The staff were very helpful and responsive.
Stayed in February 2024
Reviewed: February 11, 2024
Jamie
United KingdomLovely stay warm welcome, a bit disappointed that the room didn’t have the bath that was in the pictures but that’s not the end of the world will definitely stay again.
Stayed in February 2024
Reviewed: January 31, 2024
Dj
United KingdomThere's too much olive oil on some meals, including breakfast, the food is very good, it doesn't need so much oil as a garnish / in the dressing.
This is a very good property, the facilities, decor and atmosphere are a rare find. The staff are well trained, approachable and friendly. Traditional and contemporary service rolled into one. My first stay at a HDV, hopefully not my last.
Stayed in January 2024
Reviewed: January 22, 2024
Colin
United KingdomOn site Parking limited
Location and quality.
Stayed in January 2024
Reviewed: January 22, 2024
Wayne
United KingdomGreat Welcome on arrival and everyone was attentive, Great Bistro food and Wine , excellent fire side lounge and drinks.
Stayed in January 2024
Reviewed: January 17, 2024
Samantha
United KingdomUpon arrival our room was allocated, the room given was freezing cold , heating was broken and room had to be changed late at night, staff responded well, location of the room was difficult to access also, a lot of stairs to climb .
stayed here several times great location
Stayed in December 2023
Reviewed: January 13, 2024
Julie
United KingdomNothing
Location and style of hotel
Stayed in December 2023
Reviewed: January 11, 2024
Andrew
United KingdomThe thing that was upsetting was the heating in the room it was really cold when we checked in & no one mentioned you had to crank up the thermostat to 32 degrees to get it started ( thought it could have been turned on before we arrived as it is January 🥶 ) so room was fine then , next problem was the towel rail radiator in the bathroom never did work the whole of our stay !! We were told they knew there was a problem , so I think we should have been informed before we arrived .
Beautiful large room with nice furniture & a lovely bathroom. All the staff were friendly and welcoming, bar & restaurants were good , food was well presented with lovely service.
Stayed in January 2024
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