35 St James's Place, Westminster Borough, London, SW1A 1NY, United Kingdom
#278 of 1,010 hotels in London
Guests' ChoiceBased on 440 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.3
Staff
9.1
Value for money
7.6
Free WiFi
8.9
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End of dialog contentReviewed: 15 April 2024
Gareth
United KingdomNothing
Staff were attentive and friendly and service was excellent. The property and rooms have real character and charm.
Stayed in April 2024
Reviewed: 24 February 2024
Katharine
United KingdomLocation, great bar and lovely room
Stayed in February 2024
Reviewed: 31 January 2024
Sam
United Kingdomlarger bathroom
position
Stayed in January 2024
Reviewed: 30 January 2024
Ewa
Switzerland320 gbp for 2 people with not breakfast is quiet a lot for hotel with no swimmingpool
Personel was great. Amazing drinks in the bar. The best martini I have ever had.
Stayed in January 2024
Reviewed: 27 January 2024
Eurotravellor
JordanThe elevator and low door knobs
V good breakfast
Stayed in December 2023
Reviewed: 7 January 2024
Patti
United Kingdomsupport from staff team
Stayed in January 2024
Reviewed: 29 December 2023
Geoff
United KingdomDecor in the room was a little tired. When the room was last redecorated, the painters were not that careful when they painted around light switches. There was also an annoying plumbing sound most of the night.
It was only a one night stay, but the welcome drink in the room was most welcome! Good staff and perfect location for us.
Stayed in December 2023
Reviewed: 27 December 2023
Kaimal
Kuwait1. Breakfast must be a complement along with the charges. In all major countries, hotels provide breakfast as a complement. Not charging separately. 2. No toothbrush and toothpaste provided
The location as well as the service. All the hotel staff were extremely good, friendly and helpful.
Stayed in December 2023
Reviewed: 6 November 2023
Susan
Isle of ManInteresting old building with good facilities Very convenient location
Stayed in November 2023
Reviewed: 23 October 2023
Elizabeth
AustraliaRestaurant didn’t have a welcoming vibe, too bright and too many mirrors. Felt dated. And not cosy like the rest of the hotel. On a Saturday night it was virtually empty which may be an indicator that it’s not popular with guests. New staff member in the drawing room didn’t know protocol and was making errors (another table complained about a couple of items he got wrong).
The porters were excellent, they by far provided the best service out of all the staff.
Stayed in October 2023
Reviewed: 21 October 2023
Tuovinen
FinlandLocation ,atmosphere
Stayed in October 2023
Reviewed: 18 October 2023
Scott
United StatesCold water in bathroom squealed a bit at low volumes.
Location, history.
Stayed in October 2023
Reviewed: 7 October 2023
Felicity
United KingdomLack of working extractor fan meant bathroom steamed up and got soaking wet. TV didn't work on one of the mornings. Room was very small for the cost and the breakfast ( scrambeld egg with smoked salmon and a boiling hot flat white) was basic. No garnish on the cooked breakfast and the coffee order was wrong 3 times. We were offered the coffee for free though. Despite asking for water, it never came.
The bar was a fantastic experience. Martinis were outstanding. The location was also reasonably quiet for a central London location. Nice to have a coffee machine in the room and the coffee was goid
Stayed in October 2023
Reviewed: 23 September 2023
Daniel
United StatesRoom was dated.This room,at least,needs an upgrade.Carpeting had lost its virginity and the furniture was worn and threadbare.Shocking for a facility of this reputation and price.
Staff was outstanding;extremely helpful and accomodating.Bar was off the charts!
Stayed in September 2023
Reviewed: 13 September 2023
Tova
United StatesBathroom was small but we managed. It had a nice tub but we prefer a separate shower.
Excellent location in a quiet ally. The room was nice and spacious with a comfortable bed and a nice desk.
Stayed in September 2023
Reviewed: 24 August 2023
Amy
AustraliaThe rooms were small (which is typical for London).
Beautiful hotel. The staff were very friendly and were great with kids. The location was great for Mayfair. Rooms were clean and tended to regularly.
Stayed in July 2023
Reviewed: 8 August 2023
Kinsella
United StatesCoffee maker didn’t work
Location was wonderful and quiet even though so close to everything
Stayed in August 2023
Reviewed: 1 August 2023
Chris
United StatesRestaurant only ok very limited menu. The room needs some heavy remodeling. Great size and comfortable. It is tired.
The Dukes bar is epic. Best martini's and specialty cocktails.
Stayed in August 2023
Reviewed: 26 July 2023
Marian
United KingdomNothing.
All the staff were friendly.
Stayed in July 2023
Reviewed: 25 July 2023
Robert
United StatesRoom small and a bit tired and some things didn’t work
Location, great bed and iconic bar. Very helpful staff.
Stayed in July 2023
Reviewed: 11 July 2023
Hollie
United KingdomFloors were creaking
Clean, good location for Hyde park, staff excellent
Stayed in July 2023
Reviewed: 6 July 2023
Louise
United Kingdomvery expensive, didnt include breakfast & the service charge was dearer than the drinks
we was on the 4th floor and it was very quiet. when we got back from the concert we really needed a drink. but due to the bar already being closed they offered to still get it for us. but we realised when checking out that the service charge was actually more expensive than the drinks. but was a lovely hotel and the staff were lovely
Stayed in July 2023
Reviewed: 17 June 2023
Curtis
United StatesAC failed. Hot!!
Stayed in June 2023
Reviewed: 30 May 2023
Jean
SwitzerlandThe concierge were not so knowledgeable about the city and what is going on.
Very good . Well served and not so expensive!
Stayed in May 2023
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