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54 Glaisnock Street, Cumnock, KA18 1BY, United Kingdom
15 October 2015
17 August 2015
눉Didn't provide what we had asked for - quiet room. Room 21 overlooks the main foyer and reception area. Staircase to ALL upstairs bedrooms pass the door of Room 21. The Lift is next to Room 21. The Upper Floor storage room is next to Room 21. The Bins for the Hotel are opposite the window of Room 21. The Staff access to the Kitchen (and bins) is below Room 21. The staff empty the bottles from the Bar into the bins during the night!!!. We were given the precise opposite of what we had requested and we asked more than once for an alternative room but we were told that the hotel was full. The receptionist on the Front Desk turns out to be a qualified Sound Engineer ........ I cannot believe that she was arguing with me that Room 21 is a very quiet room ....... Unbelievable. Turns out that the painters were in the Hotel and therefore room availability was reduced .............. who refurbishes a hotel during the holiday season? It is a nice Hotel but it has some way to improve its Customer experience. Suggest that you book into the Dumfries House Lodge. Its just up the road and has exceptional accommodation and very friendly staff ...... This IS a Deluxe experience and there is very little difference in price. If you do stay at the Dumfries Arms make sure you make an appointment at Reception for the Bar ........ Its not manned on a permanent basis so you have to wait for some time or go walking into the kitchen to ask someone to serve you ..... good luck :-)
눇Checking out from the so called "Deluxe room"
9 August 2015
눉internet a bit slow
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