Reviews of Delta Hotels by Marriott Durham Royal County 4 stars
Old Elvet, Durham, DH1 3JN, United Kingdom
#5 of 16 hotels in Durham
Guests' ChoiceReview score
Based on 3205 hotel reviews
8.2Score breakdown
-
Cleanliness
8.8
-
Comfort
8.8
-
Location
9.5
-
Facilities
8.3
-
Staff
9.0
-
Value for money
7.8
-
Free WiFi
8.3
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 22 April 2024
Ian
United Kingdom4 reviews8.0“Great value”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The gym is poor
Central great place
Stayed in April 2024
-
Reviewed: 22 April 2024
Chris
United Kingdom2 reviews8.0“Comfortable, centrally located hotel with car parking on site, ideal for solo travellers.”- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 2 nights
Not much of a view - looked out over car park. Upon departure the lift doors closed but lift did not move. Pressed lift doors to open and used stairs to exit.
Room: Very comfortable air conditioned spacious room. Two TVs, good internet connection and plenty of storage. Large breakfast room with efficient service.
Stayed in April 2024
-
Reviewed: 22 April 2024
Robert
United Kingdom1 review9.0“Overall OK, location is excellent.”- • Business trip
- • Group
- • Deluxe Double Room
- • Stayed 1 night
As above
Room was fine albeit not too warm, thankfully there was a secondary oil fired heater to switch on. Generally, all my stays when the weather is poor, the rooms are never warm enough.
Stayed in March 2024
-
Reviewed: 22 April 2024
John
United Kingdom11 reviews8.0“I’ve been staying at the “county” for years, charging guests for parking seems small and petty for this World class hote”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Paying for parking
Great location, and spacious comfortable room.
Stayed in April 2024
-
Reviewed: 21 April 2024
Kane
United Kingdom4 reviews9.0“Fabulous stay we have been here a few time except the room was quite dusty this time around and I was sneezing a lot due”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The property is great and close to centre good staff .
Close to the centre we have been here a few times and enjoy it everytime great staff and comfortable.
Stayed in April 2024
-
Reviewed: 21 April 2024
Julia
United Kingdom1 review7.0Good- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
The view from my room (both windows) was of a roof and exit air vent. No view whatsoever: I don't think the hotel was full, so why not allocate the nicest rooms first? Or discount those with awful views? I also thought breakfast would be better - not sliced bread or machine made coffee. No coffee or tea making facilities in the room.
Welcome desk staff were extremely helpful and accommodating. Restaurant staff were also very attentive. Room and bathroom were lovely inside
Stayed in April 2024
-
Reviewed: 19 April 2024
Marion
United Kingdom14 reviews2 helpful votes9.0“Easy to find, easy to park, city centre within few minutes walk.”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
Excellent central location for anything you want to do in Durham. Easy parking in hotels own car park. Lovely spacious room with windows that actually open! Very nice buffet breakfast. Helpful and friendly staff.
Stayed in April 2024
-
Reviewed: 18 April 2024
Graeme
United Kingdom38 reviews1 helpful vote8.0“Great central location for the historic city of Durham.”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Could do with better De-Caf drink options both in rooms and at breakfast. Also needs better and more prominent information and instructions for the air conditioning in the room.
Good sized room. Breakfast was good, service efficient.
Stayed in April 2024
-
Reviewed: 18 April 2024
Gary
United Kingdom33 reviews1 helpful vote9.0“Pleased we stayed but you go to another venue on next visit”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
£11 additional for parking for the night which does not guarantee you a space. Overpriced but your paying for location I guess Check in at 3:00pm is fixed due to 12:00pm check out You can pay to check in earlier Breakfast was carnage - Not enough room and we ended up taking our to the bar area
Location - right in the heart of Durham, our room had a lounge area as well as a bedroom - very clean and tidy Everything worked in the room and had no issues at all
Stayed in April 2024
-
Reviewed: 16 April 2024
Wilson
United Kingdom1 review7.0“Brief but enjoyable”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Location is great, right in the middle of Durham, staff are super friendly 👌
Stayed in March 2024
-
Reviewed: 16 April 2024
Jill
United Kingdom11 reviews7.0“Not as good as expected. won’t stay again”- • Leisure trip
- • Family with young children
- • Deluxe King or Twin Room
- • Stayed 1 night
Room could have been cleaner
Food was nice, staff friendly and was ideal for city accessibility
Stayed in April 2024
-
Reviewed: 14 April 2024
Morgan
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
...
...
Stayed in April 2024
-
Reviewed: 13 April 2024
Shirley
United Kingdom3 reviews8.0“Enjoyed our stay apart from the noise at early hours , which disturbed our sleep.”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bedroom
Stayed in March 2024
-
Reviewed: 12 April 2024
Audrey
United Kingdom13 reviews9.0“Very good break and would recommend the hotel.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Weather!
Location was excellent. I would highly recommend this hotel. The food at the bar was great and the portions were good sized. Staff were very friendly and helpful.
Stayed in April 2024
-
Reviewed: 11 April 2024
Catherine
United Kingdom22 reviews1 helpful vote8.0“Good hotel with friendly staff in centre of Durham”- • Leisure trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Our upgraded room was on 2nd floor at front of the building. There was double glazing and little noise from the street but it was very noisy due to what we later discovered was the water pump for the showers in that section which seemed to be in the attic above us. The first night people seemed to be showering or running hot water almost constantly. It improved slightly the next two nights. We spoke to the very helpful receptionist and she spoke to maintenance and that is how we found out about the water pump situation. We only had one night left at that point or I am sure they would have moved us if we had asked as hotel was quiet. They did give us a breakfast for free when we checked out as recompense. So avoid room 240! Also pillows were very soft, a firmer option would be good.
Excellent location near to the city centre. We were upgraded on arrival. Room was spacious with tea and coffee making facilities. Bed was comfortable. We had breakfast one morning which was pretty standard for a hotel of this type. If you book before midnight for next day, it is £14 compared to £18 if you just turn up in the morning. A new coffee shop has just opened within the hotel beside the ground floor entrance so that would be an alternative. There is a free water bottle refill station at reception and also an umbrella hire stand. Staff were friendly and very helpful.
Stayed in April 2024
-
Reviewed: 10 April 2024
Catherine
United Kingdom3 reviews8.0“Good location, clean room, good brekkie!”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
The room was unbelievably hot-it was almost tropical! Somebody did try and help us and offered a fan but the noise would have been really irritiaitng.
Location was excellent-right near Cathedral. Breakfast good but quite expensive.
Stayed in April 2024
-
Reviewed: 7 April 2024
Sarah
United Kingdom10 reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Very central, good location
Stayed in April 2024
-
Reviewed: 6 April 2024
Jeffrey
Switzerland23 reviews1 helpful vote9.0“Convenient, clean, and safe - great access to the university”- • Family with young children
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great location Safe Well-managed hotel
Stayed in February 2024
-
Reviewed: 4 April 2024
Henry
United Kingdom19 reviews7.0“Uncomfortable”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Bed was too hard and pillows too soft. Air con had a life of its own. Breakfast could be better quality
Location, staff, food
Stayed in April 2024
-
Reviewed: 4 April 2024
Mark
United Kingdom4 reviews8.0“Very enjoyable experience.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
The room was very nice and comfortable. Breakfast was very good being replenished regularly. The hotel is within easy walking to the Cathedral and Castle.
Stayed in April 2024
-
Reviewed: 3 April 2024
Michael
United Kingdom12 reviews1 helpful vote8.0“Overall very good however the bed/mattress joined made the stay slightly disappointing.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Very expensive car parking and single beds joined to make a double which I think is unacceptable for the price!
Great location and staff great also.
Stayed in March 2024
-
Reviewed: 31 March 2024
Ellen
United Kingdom14 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Heating was poor
Location, room size and facilities
Stayed in March 2024
-
Reviewed: 31 March 2024
Welchman
United Kingdom1 review8.0“Very pleasant, - just what we needed.”- • Leisure trip
- • Family with young children
- • Deluxe King or Twin Room
- • Stayed 2 nights
Web-site not up-to-date alas. There used to be a fitness centre with a pool. The cafe was closed for refurbishment.
Very welcoming. We knew of the location as I had been a student in Durham 63 - 67. Staff very pleasant and helpful.
Stayed in March 2024
-
Reviewed: 31 March 2024
Nicholas
United Kingdom10 reviews9.0“Satisfactory”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
Bedroom view poor
Proximity to City
Stayed in March 2024
Guests also reviewed these properties:
-
The Grosvenor PlymouthPlymouth, UK
-
Homewood Suites by Hilton Hartford South-GlastonburyGlastonbury, USA
-
Best Western Plus DaphneSpanish Fort, USA
-
Posada Casa de don GuzmanVega de Pas, Spain
-
Holidays2Malaga Studios Juan de MenaMálaga, Spain
-
Ramana ResidencyPuducherry, India
-
Apartments Sovlia BayTribunj, Croatia
-
Private Apartment For YouTartu, Estonia
