National Exhibition Centre, Bickenhill, Bickenhill, B40 1QA, United Kingdom
#8 of 16 hotels in Bickenhill
Guests' ChoiceBased on 2493 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.2
Staff
8.8
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 23 April 2024
Debbie
United KingdomKey card kept stopping working, hairdryer in room didn't work, bar ran out of drinks
Good location for our trade show.
Stayed in April 2024
Reviewed: 22 April 2024
Michael
United KingdomN/A
Location
Stayed in April 2024
Reviewed: 22 April 2024
Isabella
United KingdomStaff weren’t the friendliest, would be nice to be greeted with a smile at reception. The parking is a bit of a con, charged at £12 per 24 hours - if you were staying more than a night it would be very pricey. At breakfast, they could have done with some more fruits to have with the yoghurt and the option of granola would have been nice! The mixed berries seemed as though they had only just been defrosted with some parts still frozen.
Breakfast was great - especially for the price of the room. Sausages, bacon, egg & beans as well as lots of coffee options and pastries. Very impressed there was soya milk as a dairy alternative. Comfortable beds and all the basics needed for a standard basic room.
Stayed in April 2024
Reviewed: 22 April 2024
Melissa
United KingdomI think as a guest the parking should have been comped, £12 for parking was a bit steep. Breakfast was ok, though I had to question the orange juice being orange it was weird. Otherwise it was good and the staff are wonderful
It was easy to find, clean and basic, no frills room with clean bathroom and a tv
Stayed in April 2024
Reviewed: 22 April 2024
Gunn
United KingdomAwkward to get to as it can get confused with the holiday inn near by
Friendly staff clean room
Stayed in April 2024
Reviewed: 21 April 2024
Michal
SlovakiaBed was not the best size, but it was comfy
Relaxed atmosphere
Stayed in April 2024
Reviewed: 21 April 2024
Terry
United KingdomExcellent, especially the bacon
Stayed in April 2024
Reviewed: 18 April 2024
Katie
IrelandJust 2 small things: Air conditioning unit leaked on to carpet in room causing damp smell - no one’s fault so didn’t mention to staff. Tv would have been better on wall.
Good location for the Airport, efficient Reception staff and room clean & tidy with comfortable bed. Good breakfast.
Stayed in April 2024
Reviewed: 18 April 2024
Gary
United KingdomGood
Stayed in March 2024
Reviewed: 17 April 2024
Karen
United KingdomWe liked the quick service clear up and having plank based milk. Could have two types. It was comfortable and wells paced
Stayed in April 2024
Reviewed: 16 April 2024
Sarah
United KingdomThe daily charge for the car park.
Accepted late arrival - we had a late flight into Birmingham and didn't fancy driving home. Bar was still open. Beds and pillows were comfortable. Staff were helpful
Stayed in April 2024
Reviewed: 15 April 2024
Matt
United KingdomSmoking vapes outside
Clean nice
Stayed in April 2024
Reviewed: 15 April 2024
Mamta
United KingdomHaving to pay extra for parking - this was not mentioned at time of booking. also expensive - £12 for just overnight, while sleeping. Poor service in evening for food and drink.
Bed comfortable Room okay, noisy guests in reception who continued to party till 11.30pm!! Breakfast decent
Stayed in April 2024
Reviewed: 14 April 2024
Muuse
United KingdomI liked 1st floor then 3rd floor
I liked breakfast I liked location and I liked clean
Stayed in April 2024
Reviewed: 14 April 2024
James
United KingdomToo cold in the rooms even if you turn up the controls it seems it’s overridden by the hotel. Really cold at night 🙄😨
Convenient location Some staff good 😊 but a couple who clearly didn’t want to be there
Stayed in March 2024
Reviewed: 14 April 2024
Michelle
United KingdomPaying for car parking
Breakfast was well stocked with a good choice
Stayed in March 2024
Reviewed: 13 April 2024
Damon
United Kingdomdripping air con unit
great breakfast
Stayed in March 2024
Reviewed: 11 April 2024
Patrycja
PolandNoisy A/C
Friendly staff, nice room, great location
Stayed in April 2024
Reviewed: 7 April 2024
Kailen
United KingdomThe breakfast was incredibly limited for vegetarian options, My partner and I left hungry
Good location, staff were incredibly professional and handled a difficult incident (aggressive behaviour from someone at the bar) with grace and poise. Very kind and well mannered.
Stayed in April 2024
Reviewed: 6 April 2024
Dragos
Romaniaevening meal was just basic.
clean, good internet
Stayed in April 2024
Reviewed: 6 April 2024
Todd
United KingdomOn 2 occasions our stay was interrupted, firstly by housekeeping at around 09:30h because they wanted to do up the room, then secondly at 10:30h when a workman opened the door and walked right in uninvited to announce that they would be changing the locks. We were in the middle of an intimate moment and that was disrupted rudely, and no apology offered. The short workman was rude and extremely disrespectful after walking into our room. Regardless of the fact that check-out was at 11:00h, he showed no remorse and rather just rudely told me to talk to reception. We are extremely disappointed and demand that this be made right.
The property was well kept and staff were helpful and pleasant.
Stayed in April 2024
Reviewed: 4 April 2024
Sarah
United KingdomNo plug socket next to bed, the sockets were all at the opposite side of the room. Breakfast was limited, had to wait for fresh items bringing.
The location was good and the size of room
Stayed in March 2024
Reviewed: 2 April 2024
Kelly
United Kingdomn/a
clean and modern
Stayed in April 2024
Reviewed: 2 April 2024
Paula
United KingdomNothing to dislike
Very open and spacious with nice well designed public areas. Room was larger than normal with a sofa seating area.
Stayed in April 2024
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