The Plaza, Gunwharf Quays, Portsmouth, PO1 3FD, United Kingdom
#17 of 26 hotels in Portsmouth
Guests' ChoiceBased on 6147 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
9.5
Facilities
7.8
Staff
8.9
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 19 April 2024
Les
United KingdomBar poor Breakfast average
Location
Stayed in April 2024
Reviewed: 19 April 2024
Stuart
United KingdomNothing
Do good to just fall into bed after a lovely evening at gunwharf. Great laugh with staff in the bar when we got back
Stayed in March 2024
Reviewed: 18 April 2024
John
United KingdomFront reception area looked like it had been flooded , ceiling didn't look very safe and the smell of damp was horrible. But you couldn't smell it anywhere else in the hotel as the rooms are all above this particular area. Toilet paper could be of better quality , very thin and rough.
Local was exactly what we needed for shopping
Stayed in April 2024
Reviewed: 16 April 2024
Petra
FinlandBreakfast was terrible.
Bed was really good!
Stayed in April 2024
Reviewed: 16 April 2024
Sue
United KingdomIn a room with disabled shower felt a bit tired. Sound proofing was non existent I could hear every word in adjoining room probably because there was only a door
Excellent location and parking at Gunwharf Keys was fine
Stayed in April 2024
Reviewed: 15 April 2024
Wei
AustraliaNone
It works well in every aspect. Breakfast is good and staff is very friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Lynn
United KingdomLocation right in the middle of shops, restaurants etc. Breakfast was very good choice of food.
Stayed in April 2024
Reviewed: 12 April 2024
Sean
United KingdomClean Location
Stayed in March 2024
Reviewed: 11 April 2024
Louise
GibraltarBed and pillows were too small and too soft. Not enough plug sockets - none by the bed.
Location was fantastic and we made use of the discounts in many local restaurants. Breakfast was good; the overflow room was in use the whole time we were there as it was busy but we always managed to sit down. I mistakenly booked an accessible double room so the bathroom wasn't up to my expectation but that was my fault, not the hotel's and we actually enjoyed being on a low floor! Great to have a hairdryer and an iron/ironing board. Loved the spotlights - very cosy.
Stayed in April 2024
Reviewed: 11 April 2024
Alison
United KingdomThe mattress could do with changing
Close to the sea front
Stayed in April 2024
Reviewed: 11 April 2024
Alan
AustraliaSmall beds, facilities were a little old
The position, breakfast, staff Special mention to staff member Liliana
Stayed in April 2024
Reviewed: 9 April 2024
Glenn
United KingdomEach visit the bacon, the sausage was very dry. I wish the check in was earlier.
Great coffee machine, easy Internet access, cheap parking, great location and view to the harbour! The entrance smells great. Make this smell all over the corridor like some hotels. The staff was helpful - the cleaners were also helpful and polite.
Stayed in April 2024
Reviewed: 9 April 2024
Paul
United KingdomNothing significant.
Nice room. Perhaps a little tired in places. Good value and would stay again.
Stayed in April 2024
Reviewed: 9 April 2024
Helen
United KingdomOur room was rather cold but this was quickly rectified by staff who provided an additional heater to resolve the air-conditioning issue. We were also offered the choice of changing rooms.
The location of the hotel is fantastic for exploring Portsmouth and visiting the Historic Dockyard. The breakfast was delicious and there was a great range of choice. The hotel is clean and well-presented with really helpful staff. The rooms are quite compact for a family of four but perfectly adequate and it was helpful that the table was removed to allow more space around the sofa bed.
Stayed in April 2024
Reviewed: 9 April 2024
Luke
United KingdomNo gym
Location
Stayed in April 2024
Reviewed: 8 April 2024
Clare
IrelandSmall room that needed painting. Water leak on entrance causing a sour water smell on entering the hotel.
The location, comfortable bed and pillows. Good Wi-Fi.
Stayed in April 2024
Reviewed: 8 April 2024
Thomas
United StatesIt’s dated and worn. The entrance, elevators, stairs, and reception are inconvenient.
Great location. Good breakfast and the bed was comfortable.
Stayed in April 2024
Reviewed: 7 April 2024
Sol1303
United KingdomN/A
The welcoming from the staff at check in and check out . Smiley and helpful
Stayed in April 2024
Reviewed: 7 April 2024
Jacobs
United KingdomLady at check in was giving us to much trouble checking in
Morning staff were very good and free coffee bar
Stayed in April 2024
Reviewed: 7 April 2024
Louise
GibraltarBeds and pillows very soft
Location
Stayed in April 2024
Reviewed: 7 April 2024
Zoe
United KingdomThe pillows were awful
The staff were wonderful
Stayed in April 2024
Reviewed: 6 April 2024
Cathy
United KingdomRoom needs updating.bed uncomfortable. We inadvertently parked in wrong car park opposite front door car was locked in and staff didn't know who to contact to get it out. Be careful to park in car park down the ramp past the front entrance, which is free for 24 hours
Location was brilliant.staff friendly. Good breakfast and coffee available 24 hours
Stayed in March 2024
Reviewed: 6 April 2024
King
United KingdomThe room was slightly tired in places - shower wasn’t very powerful.
Staff were very pleasant. The check in / out process was very simple. Breakfast was good but very busy and seating was somewhat limited. Parked in Gunwharf Quays which was heavily discounted (free for 24 hrs) with car parking ticket validated by hotel - excellent!
Stayed in April 2024
Reviewed: 5 April 2024
Michael
United KingdomWater leak in entrance
Excellent location
Stayed in April 2024
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