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  5. Reviews of Holiday Inn Express Southampton - M27, J7, an IHG Hotel

Reviews of Holiday Inn Express Southampton - M27, J7, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Botley Road, West End, Southampton, SO30 3XA, United Kingdom

#12 of 35 hotels in Southampton

Guests' Choice

Review Score

Based on 3571 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    Average breakfast

    location & price and standard room

    Stayed in February 2024

  • Reviewed: March 26, 2024

    9.0
    Perfect - value for money a very pleasant stay
    • Business trip
    • Group
    • Standard Room
    • Stayed 2 nights

    nothing really

    Room smelt very clean and fresh on arrival - spotless - breakfast was lovely and bar staff were very helpful

    Stayed in February 2024

  • Reviewed: March 24, 2024

    8.0
    4/5
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    1. The carpet in our room was slightly dirty but nothing we couldn’t overlook

    1. Friendly staff - explained everything well and succinctly 2. Good location - easy to get to 3. Great food 4. Dog friendly hotel 5. Decent size car park - we arrived later in the evening and had no problems finding a place to park

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Main reception area had young child (3yrs)and parent hanging around in it for the evening for hours. The television screen was large and volume loud. It was 11.30 pm and adult television programme (with warning about sex and violoence -live documentary). I had to go and ask reception staff to turn it off as was not suitable and dad was drinking and not taking responsibility. Tricky situation but staff need to be mindful of what is broadcasting on main reception areas. As content was unsuitable for children and potentially triggering for others. Main reception area littered with beer bottles and crisps - needed clearing.

    Beds v comfy. Good quality breakfast.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, all carbs, poor quality

    Clean, friendly staff, comfortable beds

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Disappointed
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms need to be cleaned every day with a change of towels Bar meals are very poor Sausages undercooked

    Quick check in and out

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • Standard Room
    • Stayed 2 nights

    Typical English breakfast, eggs coudl be better.

    Cleanness, friendly staff.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Good food & accommodation exceeded my expectations & a good competitive price
    • Leisure trip
    • Couple
    • Double Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All good, no adverse comments

    Good variation of both cooked/continental food

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Id give it a 7
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, seemed like sausages halve cooked and hash browns where soft and Off cooled apart the fine

    Nice clean

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Prices of food

    Breakfast

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only one chair for 2 so one had to sit on bed and no extension lead for fire stick when asked there was only 1 and that was out and no plugs near to tv to plug fire stick in

    The bed

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Kept its promise!
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean, comfortable, great value and exceptional staff!!

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dinner, would not eat there again.

    Helpful staff. Nice breakfast.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    None

    Generally all went well. Staff were very helpful and the breakfast was very good

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Sofa made up as third bed - made it difficult to move around the bedroom. Car park very full - concerned what to do if no space, but receptionist said there was an overflow car park nearby.

    Comfortable bed. Quiet. Pleasant staff.

    Stayed in February 2024

  • Reviewed: March 12, 2024

    9.0
    excellent value for money with no real complaints.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    The lighting in the room was a little dark. The tv could have been a bit bigger. Everything else was extremely good. dinner options are a bit basic but we didn't plan to eat there anyway so not a problem.

    Despite being very busy the breakfast was hot and tables and food area kept clean with everything available. Staff were helpful and smiley. Rooms were nice and clean if a little dark even with all the lights on. plenty of parking available. Comfortable beds. very good value

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    Don't like the way the scrambled eggs are presented for breakfast

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Extremely good value for money. Would definitely stay again
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Nothing…

    Excellent service from staff at reception and breakfast room. Nothing to much trouble.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Staff were very pleasant and helpful. The room was excellent and a very good breakfast.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    I would stay there again.
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    Car park lighting could be better at night time.

    Excellent breakfast, the room was clean and adequate. Good WiFi. On-site parking was good.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Good location right by the cricket ground
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very handy to stay there for an event at the cricket ground. Much easier then trying to get taxis out

    Stayed in December 2023

  • Reviewed: March 5, 2024

    8.0
    Good Value . Will be back for sure.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing this time, but weekends can be a bit manic at breakfast. There is guidance as to the quieter times.

    Easily accessible by car. Good value with a friendly welcome. Room clean & comfortable. Breakfast buffet selection excellent both hot & cold . Constantly replenished.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Great for Value & Comfort
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Extremely busy dining area at breakfast time. Considering the volume of people, hot food was slow to replenish. Tables not turned around very quickly, seemed a lack of floor staff, and although not the staffs fault but 1st impression dirty, families with children allowing them alone to the buffet, food all over the tables and floor, not all but most have very little social skills and treated the area appallingly. Resulting in not a very pleasurable eating area. The staff under a lot of stress in this area. The choices are very good. And quality produce. With the exception of the orange juice being watered down. Choose the right time and I'm sure a very different atmosphere but avoid peek pre Peppa Pig world feeding time..it's horrendous!!

    Location convenient. Value for money. Comfortable.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Allright for an overnight stay
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    Breakfast room was very crowded and choice was limited, waiting time to get bread toasted was very long

    Room was clean and comfortable

    Stayed in March 2024

Showing 1 - 25

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