Reviews of Holiday Inn Express Cheltenham Town Centre, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Dunalley Street, Cheltenham, GL50 4AP , United Kingdom
#18 of 28 hotels in Cheltenham
Guests' ChoiceReview Score
Based on 4221 hotel reviews
7.7Score breakdown
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Cleanliness
8.3
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Comfort
8.2
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Location
9.0
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Facilities
7.9
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Staff
8.6
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Value for money
7.9
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Free WiFi
8.1
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Reviewed: April 21, 2024
Clare
United Kingdom4 Reviews8.0“Great location good breakfast and slept well”- • Leisure trip
- • Travelers with friends
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
NA
Location was perfect
Stayed in April 2024
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Reviewed: April 19, 2024
Ray
Ireland3 Reviews1 helpful vote9.0“Very convenient location and I really enjoyed my stay.”- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 2 nights
Breakfast excellent.
Stayed in April 2024
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Reviewed: April 17, 2024
Jesica
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Small room
Delicious breakfast
Stayed in February 2024
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Reviewed: April 16, 2024
James
United Kingdom35 Reviews9.0“Good central location, extensive breakfast, easy parking”- • Leisure trip
- • Couple
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
Nothing
The price was good value as it was a late booking. Good central location. Easy parking next door, with discount given. Good value breakfast. Good rooms, quiet.
Stayed in April 2024
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Reviewed: April 15, 2024
Tracy
Ireland2 Reviews8.0“Enjoyable stay in Cheltenham”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 1 night
Easy check in, room was clean and nice breakfast. Good location for exploring Cheltenham.
Stayed in April 2024
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Reviewed: April 15, 2024
Carole
United Kingdom24 Reviews8.0“Good location and nice hotel”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
There was nothing that stands out that needs changing
Room adequate for our needs, Breakfast was good with a plenty of verity. Location was very good for what we needed.
Stayed in January 2024
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Reviewed: April 14, 2024
Nigel
United Kingdom5 Reviews3 helpful votes9.0“Great value in an excellent location with efficient, friendly staff.”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Location and design .
Stayed in April 2024
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Reviewed: April 14, 2024
Fmuk
United Kingdom7 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room with Optional Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was extremely avoid busy times. Otherwise, you'll be sitting on pool table. Otherwise, great. The room was not serviced the second day. Mean with milk and tea. Although reception happy to provide more. NCP right next door, or but whilst they have discount still expensive
Staff friendly and helpful.. Location fantastic
Stayed in April 2024
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Reviewed: April 11, 2024
Jennifer
United Kingdom3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
It was very noisy overnight (the location is superconvenient but the road was a race track on a saturday night)
breakfast was great and the room was fine, even with 4 of us in it.
Stayed in April 2024
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Reviewed: April 10, 2024
Mary
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast time is a really chaotic. All staff are in the kitchen only coming out to refill food. No staff outside the dining area to attend to guest needs and clear tables. Guests ends up eating in tables with used plates in them. It ends up breakfast is taking longer as having to wait for tables to get cleared. We have stayed at other holiday inn which has at least 2 staff in dining area to direct guest where to sit and to clear tables. More efficient and comfortable that way
good location close to restaurants and shops. High street is just a minute away. Parking is also across the hotel plus discount is provided. Clean room.
Stayed in April 2024
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Reviewed: April 10, 2024
Roy
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Optional Sofa Bed
- • Stayed 4 nights
Fix extractor fan in bathroom. Was fixed but stopped working the next day
Very good accommodation
Stayed in April 2024
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Reviewed: April 9, 2024
Nike
United Kingdom4 Reviews8.0“It was very central, location is great and the staff are very welcoming.”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Uncomfortable bed 🥹 and it was very hot in the room
Clean, and very central
Stayed in April 2024
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Reviewed: April 7, 2024
Paul
United Kingdom52 Reviews5 helpful votes8.0“Comfortable stay and great location. Parking not free and breakfast could have been better.”- • Leisure trip
- • Couple
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
The parking is not free. Although you get a discount for the parking it is not free. The quality of the breakfast was not great, e.g. scrambled eggs were quite questionable! However, it was very busy so staff were doing their best.
Comfortable room, with nice bathroom conveniently near to centre of town. Staff friendly and helpful.
Stayed in April 2024
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Reviewed: April 7, 2024
Zoe
United Kingdom6 Reviews7.0“Was ok , cleanliness was good just need to sort the other things out.”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Facilities in the room broken . Having multiple visits to the reception to sort things out as we were all tired. Didnt sleep well because of the noise.
Booked two rooms as staying with older children and advertised as having a swimming pool Found out the pool was at a local fitness centre and we could not use it after 5. The tv in our room didnt work so they moved us to a connecting room which was better but then the AC/ heating didnt work in that roo. We stayed though as too much hassle to move again and we were all tired. Went into the bar but no beer on draft except Corona. Pool table was busy but we got a game in about 10pm. Didnt sleep well , hotel on a very busy junction with roadworks. Breakfast was lovely though and they let us check out at 1 so we could use the pool ( it opens at 2). They had checked us out at 10 so we couldnt get back into our room even though our bags were there but they sorted it eventually.Good location for the shops etc .
Stayed in April 2024
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Reviewed: April 7, 2024
Oludayo
United Kingdom1 review8.0“I wish like staying more night”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Okay
Stayed in April 2024
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Reviewed: April 7, 2024
Emma
United Kingdom2 Reviews7.0“Adequate, value for money for a no frills city centre short stay.”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Food quality and selection was basic but fair but the dining area was too small for the volume of guests, not enough staff working to replenish food, crockery and clear tables. I emailed b4 our stay to ensure my son and dog were included on booking but on arrival, neither were and we had to ask for the sofa bed to be made up. Was rectified quickly though.
Food quality and selection was basic but fair but the dining area was too small for the volume of guests, not enough staff working to replenish food, crockery and clear tables. Towels were a good size and nice and fluffy. Main bed was comfortable.
Stayed in April 2024
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Reviewed: April 6, 2024
Sean
United Kingdom3 Reviews9.0“Staff were very un attentive saw me at the bar and carried on doing pc entries for almost 4 minutes when I asked if they”- • Business trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Clean great location
Stayed in April 2024
-
Reviewed: April 6, 2024
Neville
United Kingdom1 review8.0“Very satisfied and it was only for one night but would stay again and recommend it”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The multi storey car was just across the road which was discounted by the hotel there was loads of places to eat a 100 yards from the hotel the breakfast next morning was full of very good quality produce there was something for everyone
Stayed in April 2024
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Reviewed: April 6, 2024
Kathleen
Ireland1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was excellent. Reception staff were very friendly and helpful. Ideal location.
Stayed in March 2024
-
Reviewed: April 6, 2024
Srinivasa
United Kingdom1 review9.0“Very pleasant stay at Holiday Inn Express Cheltenham”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Dinner menu could have been better in terms of taste n choice. Parking charges should ideally be weaved off completely by the hotel.but we were given only 25% discount.
The complementary breakfast is pretty good.
Stayed in April 2024
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Reviewed: April 4, 2024
Arun
India9 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
Food and room was good. Location was good
While booking it said parking, fitness center and pool. but when we arived nothing was inside the property, we have pay addition for overnight parking and the pool for the local lesuer center.
Stayed in April 2024
-
Reviewed: April 4, 2024
Andrea
United Kingdom1 review7.0“Would definitely stay here again but would opt for 2 rooms rather than a family room.”- • Leisure trip
- • Family with young children
- • Double Room with Optional Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Room was very hot - thermostat didn’t seem to work to turn temperature down, sofa bed had quite sharp metal parts in the side when getting in/out bed. Children caught themselves a few times. Room was very very small.
Very helpful staff, great breakfast and lovely and clean. Great location.
Stayed in April 2024
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Reviewed: April 2, 2024
Michael
United Kingdom1 review7.0“ok as i was alone. i would not be happy if my partner was with me and the room issue not sorted.”- • Business trip
- • Group
- • Double Room with Optional Sofa Bed
- • Stayed 5 nights
bad drain smell in the bathroom, asked reception to have it dealt with or supply air freshener for bathroom until the issue was resolved. sadly this issue was not resolved during my 5 night stay and no air freshener provided to at least mask the smell. good location for the centre bars and restaurants. sadly gym and pool is not actually at the hotel and car park is a paid per night NCP
Stayed in March 2024
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Reviewed: April 2, 2024
Patricia808
United Kingdom12 Reviews2 helpful votes7.0“Average but nice”- • Leisure trip
- • Travelers with friends
- • Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff did not smile much. Not very friendly overall. Location a bit dull
I the beds are comfortable and the shower was hot and nice pressure. I liked the yogurt granola breakfast. Also nice lounge with pool table
Stayed in April 2024
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