Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom
#18 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3778 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
9.1
Value for money
8.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 27, 2024
Amy
United KingdomA little too much noise bleeding through from other rooms. I couldn't connect to the wifi, but it wasn't really an issue as my stay was so short.
Easy to locate and ideally located for my purposes. Swift and easy check-in procedure, even though I arrived after 10pm. Excellent, large room with everything I needed for my stay and large windows looking onto the Tyne. Free parking. Fantastic breakfast included in the price. Spotlessly clean. Really good value for money.
Stayed in March 2024
Reviewed: March 27, 2024
Danielle
United KingdomShower pressure and temp was temperamental on fifth floor especially in the morning.
Clean, nice decor, with decent breakfast.
Stayed in March 2024
Reviewed: March 26, 2024
Leanne
United KingdomRoom was a little cramped with the bed & sofa bed - but as just somewhere to sleep for the night was sufficient for our stay.
Great location just of the A1. Good offering at breakfast & constantly being replenished.
Stayed in March 2024
Reviewed: March 25, 2024
Malcolm
United Kingdomnothing comes to mind .
breakfast was good both continental and full english , having stayed before the room was ok , bed a bit small as we are used to a kingsize .nothing comes to mind .
Stayed in March 2024
Reviewed: March 23, 2024
Huguette
United KingdomNothing
The staff were friendly
Stayed in February 2024
Reviewed: March 21, 2024
Weeks
United KingdomFriendly and helpful staff. Very convenient for our family who live in Blaydon. Booking procedure very straight forward.
Stayed in February 2024
Reviewed: March 21, 2024
Cherith
United KingdomBed and pillows were a bit hard for our tastes - everyone is different.
Rooms and main areas of the hotel were clean and spacious.
Stayed in March 2024
Reviewed: March 21, 2024
Chris
United KingdomBreakfast was a bit limited - no fried eggs tomatoes mushrooms - scrambled eggs were made from powdered eggs - yuk
Property was fine
Stayed in February 2024
Reviewed: March 20, 2024
Ifty
United KingdomBreakfast has limited choices...Vegetarian options are limited to bakery and scrambled eggs
welcoming staff...
Stayed in February 2024
Reviewed: March 16, 2024
Chelcee
United KingdomN/A
Lovely and clean , breakfast was excellent and staff very helpful
Stayed in March 2024
Reviewed: March 16, 2024
Margaret
United KingdomComfortable bed and good pillows. Room temperature was good and breakfast was the best . Great choice of breakfast and the food was hot. Bonus for being able to take away some items.
Stayed in March 2024
Reviewed: March 14, 2024
Candice
United KingdomLocation perfect for shopping at the metro center. Breakfast was nice.
Stayed in March 2024
Reviewed: March 10, 2024
Jacqueline
United KingdomThe lighting in the room could have been brighter In the bathroom There was an awful.smell when running the water from the sink
The staffwhere excellent Very helpful
Stayed in March 2024
Reviewed: March 9, 2024
Michelle
United KingdomShort staffed which resulted in not the best experience when arriving slightly earlier than check in. Staff didn’t seem happy.
Good location, what we needed for the night passing through Newcastle.
Stayed in March 2024
Reviewed: March 9, 2024
Andy
United KingdomLocation
Comfortable bed
Stayed in February 2024
Reviewed: March 8, 2024
Janet
United KingdomNothing
Clean warm and comfortable and lovely staff
Stayed in March 2024
Reviewed: March 4, 2024
Jacqui
United KingdomShower didn’t work too well
Location was great
Stayed in March 2024
Reviewed: March 2, 2024
John
AustraliaNothing
Staff were very welcoming, bed was very comfortable and clean and breakfast was really good. Plenty of free parking onsite.
Stayed in February 2024
Reviewed: February 25, 2024
Rob
United KingdomLocation’s not that central although Uber drivers always seem to be around if you need to get somewhere.
Compact and easy to navigate and find. It’s pretty much a classic HI Express. The staff probably make the difference here.
Stayed in February 2024
Reviewed: February 24, 2024
Barry
United KingdomVery good!
Stayed in February 2024
Reviewed: February 24, 2024
Barry
United KingdomVery good!
Stayed in February 2024
Reviewed: February 22, 2024
Ramprasad
United KingdomNone that we could notice.
Amicable staff and a clean room
Stayed in February 2024
Reviewed: February 22, 2024
Marjorie
United KingdomThe housekeeping. This isn’t the first holiday inn I’ve been in and I’ve noticed this consistency in all of them. Poor housekeeping. They only lay the bed. Don’t wash the toilet, don’t vacuum the floor. Also the bathroom drainage is clogged and the wc sink drainage smells. Again this is across all holiday express I’ve been to.
The location. We liked the bed too. Comfy. Room had a lovely view.
Stayed in February 2024
Reviewed: February 21, 2024
Kelly
United KingdomBeds all in a row but was to be expected with cheaper hotel. Heating was quite warm and stuffy in the room.
Friendly staff
Stayed in February 2024
Turin, Italy
Elounda, Greece
Bastia, France
Pompadour, France
Malchow, Germany
Otranto, Italy
Tewkesbury, UK
Butgenbach, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content