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  5. Reviews of Holiday Inn Express Newcastle Gateshead, an IHG Hotel

Reviews of Holiday Inn Express Newcastle Gateshead, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom

#18 of 58 hotels in Newcastle upon Tyne

Guests' Choice

Review Score

Based on 3778 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.7

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Ideal for my short stay for work. Would book again!
    • Business trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 1 night

    A little too much noise bleeding through from other rooms. I couldn't connect to the wifi, but it wasn't really an issue as my stay was so short.

    Easy to locate and ideally located for my purposes. Swift and easy check-in procedure, even though I arrived after 10pm. Excellent, large room with everything I needed for my stay and large windows looking onto the Tyne. Free parking. Fantastic breakfast included in the price. Spotlessly clean. Really good value for money.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Pleasant stay, good value, would stay again.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night

    Shower pressure and temp was temperamental on fifth floor especially in the morning.

    Clean, nice decor, with decent breakfast.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    7.0
    Great location & breakfast!
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a little cramped with the bed & sofa bed - but as just somewhere to sleep for the night was sufficient for our stay.

    Great location just of the A1. Good offering at breakfast & constantly being replenished.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    it was an ideal lolcation for our needs .
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights

    nothing comes to mind .

    breakfast was good both continental and full english , having stayed before the room was ok , bed a bit small as we are used to a kingsize .nothing comes to mind .

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff were friendly

    Stayed in February 2024

  • Reviewed: March 21, 2024

    8.0
    See above!
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights

    Friendly and helpful staff. Very convenient for our family who live in Blaydon. Booking procedure very straight forward.

    Stayed in February 2024

  • Reviewed: March 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed and pillows were a bit hard for our tastes - everyone is different.

    Rooms and main areas of the hotel were clean and spacious.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Generally good, staff were helpful and friendly but breakfast a bit disappointing
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast was a bit limited - no fried eggs tomatoes mushrooms - scrambled eggs were made from powdered eggs - yuk

    Property was fine

    Stayed in February 2024

  • Reviewed: March 20, 2024

    9.0
    great...
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    Breakfast has limited choices...Vegetarian options are limited to bakery and scrambled eggs

    welcoming staff...

    Stayed in February 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Lovely and clean , breakfast was excellent and staff very helpful

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Excellent service and staff amazing and very helpful.
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Comfortable bed and good pillows. Room temperature was good and breakfast was the best . Great choice of breakfast and the food was hot. Bonus for being able to take away some items.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Location perfect for shopping at the metro center. Breakfast was nice.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The lighting in the room could have been brighter In the bathroom There was an awful.smell when running the water from the sink

    The staffwhere excellent Very helpful

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Good location and overnight stay
    • Leisure trip
    • Group
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Short staffed which resulted in not the best experience when arriving slightly earlier than check in. Staff didn’t seem happy.

    Good location, what we needed for the night passing through Newcastle.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Comfortable enough for a one night stay
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Comfortable bed

    Stayed in February 2024

  • Reviewed: March 8, 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Clean warm and comfortable and lovely staff

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower didn’t work too well

    Location was great

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Great Value
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Staff were very welcoming, bed was very comfortable and clean and breakfast was really good. Plenty of free parking onsite.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    Wonderful friendly and helpful staff with a sense of humour but with no forced wackiness make this a good option just ou
    • Business trip
    • Travelers with friends
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location’s not that central although Uber drivers always seem to be around if you need to get somewhere.

    Compact and easy to navigate and find. It’s pretty much a classic HI Express. The staff probably make the difference here.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very good!

    Stayed in February 2024

  • Reviewed: February 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good!

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    A relaxed stop-over to recharge for resumption of any long journey!!
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    None that we could notice.

    Amicable staff and a clean room

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The housekeeping. This isn’t the first holiday inn I’ve been in and I’ve noticed this consistency in all of them. Poor housekeeping. They only lay the bed. Don’t wash the toilet, don’t vacuum the floor. Also the bathroom drainage is clogged and the wc sink drainage smells. Again this is across all holiday express I’ve been to.

    The location. We liked the bed too. Comfy. Room had a lovely view.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    7.0
    Had a lovely stay and would stay again, fab breakfast and staff.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds all in a row but was to be expected with cheaper hotel. Heating was quite warm and stuffy in the room.

    Friendly staff

    Stayed in February 2024

Showing 1 - 25

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